I have never had cause to complain about Wilton before but experienced a couple of problems with my last order - the vine fruit packet had split and loose frut was scattered aroung the box and one of the nut roast boxes was damaged and rather bashed. Complaint dealt with promptly to my satisfaction.
Delivery takes too long. The offer free P&P but still charge for it.
2
Fair
peterhahn.co.uk replies:
11/07/2023
Thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We are currently experiencing some slight delays due to some technical issues caused by the implementation of a new system and we apologise for any inconvenience caused. Please rest assured we are working on all of the issues and we will be back