Unfortunately, I did not receive this order because of a mistake in the transport. It does not happen usually with this company, they ship quite fast, and my mistake to not add the Trusted Shops free protection on this one.
The Customer Service is very responsive tho, and kind, they promised a total refund and I trust they will do it...
2
Fair
cosyowl.com replies:
09/07/2021
Hello,
Thank you for your review, I am so sorry to see DPD were unable to deliver your order due to an uncontrollable event, it is very rare for something like this to happen with our courier. I am delighted to confirm your refund was issued after the customer service team had spoken with you. Thank you.
Information on Sara C.
Registered since 15/06/2021
Occasional Shopper Has reviewed more than 3 shops
High Flyer Has reviewed more than 10 shops
Shopping Star Has reviewed more than 50 shops
Are you a consumer?
Yes, I would like to report the review to the Trusted Shops Service Department.
The Customer Service is very responsive tho, and kind, they promised a total refund and I trust they will do it...