Ian P.
Online Shopper from New Zealand
Has reviewed 2 orders from 1 retailer so far

Experiences by Ian P.

hibike.de Customer reviews
I deal with Bike Discount, Bike Components, R2 bike and HiBike spending 10K Euro per year. I have pretty much given up on HiBike. They simply do not respond to various email, send goods badly packaged. For example, take two beautiful €600 each XRC1501 DT Swiss wheels from their original boxes THROW into a light box on top of each other with no protection, send to New Zealand and then wonder why th
2
Very Poor
hibike.de replies:
22/04/2021
Hello Ian, we are very sorry that you are so dissatisfied with your order. Of course, we understand your annoyance very well, because such damage is extremely annoying. When shipping, we make sure to use enough filling material so that no damage should occur. Of course, this can never be ruled out. We repack the wheels to make sure that we do not send damaged wheels. In your case, an immediate rep
hibike.de Customer reviews
Their pricing is good; customer services leaves a lot to be desired. You're pretty much on your own if you need help with order delays, product support etc. Clearly they have the resources to get goods dispatched but they should invest more in customer service. Pity as if they improved their customer service I'd buy more from them.
2
Good
hibike.de replies:
25/01/2021
Hello Ian, thank you for your feedback. Our colleagues of the customer service always do their best to solve all problems of the customers. We are very sorry if you got a different impression. We will be happy to help you the next time. Best regards, your HIBIKE team.
Information on Ian P.
Registered since 30/12/2019
Occasional Shopper
Has reviewed more than 3 shops
High Flyer
Has reviewed more than 10 shops
Shopping Star
Has reviewed more than 50 shops