Defauw S.
Online Shopper from Aarschot
Has reviewed 2 orders from 2 retailers so far

Experiences by Defauw S.

I ordered a product (a frame), but it was dented at the headset so completely useless and had serious problems with the paint. I returned it and received a new one without any excuses or whatsoever. In the mean while the sales price of that frame dropped between ordering and returning (1 week). And even when gently asking it was very clear (read: unfriendly) that there was no discussion possible.
Poor replies:
Thank you for your order and feedback. We are really sorry that you seem to have received a faulty delivery. We work very carefully, but even we are not perfect. I have checked your details: we have of course apologised to you, reclaimed the incorrectly delivered item at our expense and re-delivered the item to you free of charge. Thank you very much for your patience and understanding. Customer reviews
Information on Defauw S.
Registered since 27/01/2018
Occasional Shopper
Has reviewed more than 3 shops
High Flyer
Has reviewed more than 10 shops
Shopping Star
Has reviewed more than 50 shops