Guido L.
Online Shopper from Madrid
Has reviewed 2 orders from 1 retailer so far

Experiences by Guido L.

The item arrived broke, even though delivered by FedEx.
The shop confirmed a replacement is under way, but the fact is that this was to be a birthday present which by either lack of care or lack of attention, was mishandled during delivery and unable to be gifted.
Claudia from Customer Service was splendid.
Poor replies:
Dear Customer, we are very sorry for your Faïence decorative object arrived broken. Since it was a present, we asked the producer to make an effort so that we can ship the replacement to your address as soon as possible. We thank you for your patience and for your cooperation. Best regards
Having purchased this item on 23/12/18, same was delivered only on 28/01/19 and delivered broken.
Customer service has been splendid, but it's ridiculous having to wait this long for an item that is handled with such disregard.
A tremendous disappointment.
Poor replies:
Dear Customer, We are very sorry for the damaged products you received and above all because they were a gift. On 06.02 we sent you the replacement and we hope that everything will be okey with the second delivery. We stay at your disposal. Best regards
Information on Guido L.
Registered since 05/02/2019
Occasional Shopper
Has reviewed more than 3 shops
High Flyer
Has reviewed more than 10 shops
Shopping Star
Has reviewed more than 50 shops