Don’t like the fact that I can’t access old orders online. Sometimes you buy something and the label has come off and you want to know what the make was. Also very slow delivery service and limited info despatch and expected arrival date. I just love the clothes though so I am sticking with them!
Apparently PH changed over their system and had major problems getting orders out - but not getting money out of my account! Wrote several times to ask where my order was - no reply. Rang a couple of times and each time got a different story as to when the items had been despatched.
I love PH clothes and have never had a problem in the past other than delivery is very slow, but this time it was ap
2
Very Poor
peterhahn.co.uk replies:
05/06/2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transi
I have shopped with Peter Hahn for years. Great choice of products but I have recently placed two orders at the beginning of this month that I still haven’t received! I called them last week and was told some story about them changing systems and things not going to plan but the orders have been sent. I still haveńt received them and I notice the system change didńt stop the money from being taken
Clothes are great. Good choice of sizes styles and prices but delivery is dire! I ordered something on 2/5 /23 and haven’t received it by 18/5/23. You need to despatch items quicker. You need to use a different courier. Royal Mail is hopeless!
I’ve shopped at Peter Hahn for years and your delivery is getting worse not better.
2
Fair
peterhahn.co.uk replies:
18/05/2023
Thank you for your review. We can confirm due to a system upgrade, orders have sadly been taken slightly longer to be processed than normal. Please contact us at service@peterhahn.co.uk, and as soon as this is available, we will email your Royal Mail tracking information to you. Please accept our sincerest apology for the delay at this time. Kind regards, your PETER HAHN Team.
Information on Adrienne F.
Registered since 10/05/2016
Occasional Shopper Has reviewed more than 3 shops
High Flyer Has reviewed more than 10 shops
Shopping Star Has reviewed more than 50 shops
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I love PH clothes and have never had a problem in the past other than delivery is very slow, but this time it was ap
I’ve shopped at Peter Hahn for years and your delivery is getting worse not better.