Disorganised and chaotic with non existant customer service. I ordered an item on 27/11 with next day deliver. A week later I received an email from the carrier informing me it was damaged beyond repair in transit and to contact the sender. I emailed customer services on the same day and 10 days later had not received a response. Finally got hold of a heavily accented and impatient customer services representative who could not wait to get me off the phone. They can only refund my original purchase, not replace, and I then have to reorder it from the website and, if I keep the item, contact them again to refund the original discount offered for Black Friday deals.
This is utterly ridiculous. Such a palavar. If NEXT ever stock their items again, I will purchase via them as at least they offer good, old fashioned customer service.
Disorganised and chaotic with non existant customer service. I ordered an item on 27/11 with next day deliver. A week later I received an email from the carrier informing me it was damaged beyond repair in transit and to contact the sender. I emailed customer services on the same day and 10 days later had not received a response. Finally got hold of a heavily accented and impatient customer services representative who could not wait to get me off the phone. They can only refund my original purchase, not replace, and I then have to reorder it from the website and, if I keep the item, contact them again to refund the original discount offered for Black Friday deals.
This is utterly ridiculous. Such a palavar. If NEXT ever stock their items again, I will purchase via them as at least they offer good, old fashioned customer service.
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30 Nov 2023
Verified review
Trying to get a refund is more painful than toothache
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28 Apr 2023
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Good company
There communication is personal and friendly which I liked everything flowed correct quick delivery.good product and fit materials nice 👍
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28 Jun 2023
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Fantastically comfortable knickers. Would have been better if the packs of 3 were not pinned together so that I could try them on, as I have realised they are significantly larger than the single pairs of similar knickers I bought, even though they are all size S.
The bra is not a strapless even though it gives you the option it does not make sense. The side bits stick our and it does not stay up on top section of cups
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