bike-discount.de/en
Reviews:

14,046 reviews in the last 12 months48,542 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Feb 20, 2024
 Verified review
Muuten huippu firma, mutta tilaamani uusi Fox Factory Grip2 oli huippukuntoinen uutena ja kaikki toimi kuten pitäisikin tuon hintaluokan tuotteessa toimia. Huomioiden, että kyse oli Fox brändin yksi kruunuisten keulojen lippulaivamallista, niin sen hajoamisen siinä vaiheessa, kun keula on makuuhuoneessani ihailtavana ja odottamassa asentamista. Testasin tuotteen toimivuutta ja yhtäkkiä hidas reboud lakkasi toimimasta täysin. Se liikkui vain nopean reboudin mukan 8 napsua. Syy miksi annoin 4/5 ei tietenkään ole tuotteen viallisuus, vaan että mitkä olivat firman tarjotut huolto vaihtoehdot. Olisi pitänyt lähettää tuote heille arvioitavaksiSuomesta Saksaan ja sieltä taas ties minne, joka olisi voinut viedä kuukausia. Kerroin että lähetän viralliselle Suomessa toimivalle Foxin tuotteiden viralliselle maahantuojalle ja hullolle. Se ei ollut heidän ehdotuslistassa miten toimia vaikka tämä olisi palvellut asiakkaan tarpeita parhaiten ja olisin saanut noin 1.5 viikossa keulan takaisin täysin toimivana. Näin myös tein.
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Mar 4, 2024
 Verified review
Your responsiveness has been fantastic and greatly appreciated and the first thing I remember. Also product selection and fair pricing is also noted. Two things could make my buying experience better: 1. Offer a prepaid taxes & duty option to international shipping; and 2. A solution to the inability to North American (i.e., at least Canadian) credit cards as I must make purchase through PayPal. This is not a great inconvenience now but for first-time users it's an obstacle until one is able to find the solution.
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8 days ago
 Verified review

Easy buying process, shipping and customs pretty poor

The website was clear and easy to navigate and to order from, however I was not very pleased with the minimum order value as I had to buy more items than I wanted to to obtain the item I really needed. If buying from the UK, the customs clearance is a pain and involves additional charges, Finally, information from the carriers (both on the German and English sides - different carriers) was non-existent. Thankfully there was a link on the supplier's order confirmation and I had to chase up myself.
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Feb 25, 2024
 Verified review

Happy I found their website

I've used Bike Discount twice now. They carry some hard to find items and all are at a good price, even factoring in the international shipping cost. Each order was received within 2 weeks and the goods were received undamaged, although the box that my first order was shipped in was badly damaged and obviously not strong enough for the weight of the items in it. Luckily the items in it were not fragile. Overall I am very pleased and will be using them again.
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Mar 2, 2024
 Verified review
It came as a surprise to me that I could not place an order for the company, indicating delivery to an address other than the company's address. My company is located in Estonia, and I wanted to organize delivery to Latvia for my partners. But I managed to do this only as a private person. Accordingly, I lost the sales tax. This is weird. As for the rest, there are no complaints about the quality of the goods, packaging, delivery time. Thank you
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KV
Koen V.
Ruddervoorde
8 days ago
 Verified review

Ruim aanbod aan kwaliteit tegen scherpe prijzen, onovertroffen (tijdelijke) deals!

Ruim aanbod aan kwaliteitsproducten tegen scherpe prijzen algemeen gesproken. (De tijdelijke deals zijn onovertroffen, zoals een GX Eagle 12 Sp cassette met ketting voor +/- 105 euro: de 'concurrentie' hield de prijs voor dezelfde cassette op 122 euro.) Deze website volgen loont (en zorg dat je altijd een reserveonderdeel in stock heb, zodat je niet 'moet' kopen). Enig minpuntje: de verzendingskost die altijd betaald moet worden.
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Mar 3, 2024
 Verified review

Great purchase

The size of the shoes fits exactly as indicated, the shoes are wide enough on the foot and do not constrict the foot. I wear size EU36/37 (22cm foot) and these shoes in size EU38 fit perfectly. The toe of the shoe and the entire shoe in general are solid and you don't feel a simple trip at all and your toes are protected. In terms of design, the shoes are nice. A very good purchase for the price of €30.
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Feb 19, 2024
 Verified review

Reliable delivery

Ordered a bike. Was delivered within 2 weeks from Austria to the Netherlands in an original and decent box of the manifacturer. I had to assemble a few parts of the brandnew bike myself but this wasn´t a big deal. I have confidance in this company because they respond consequently and correctly to (negative) reviews. I for sure can recommend this company.
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Feb 27, 2024
 Verified review

Bike dynamo lights shipments to Canada

I didn’t need to have any communication with the store regarding my shipment, and placed my order, and i was provided with a tracking number in just a few days, as well as had a clear visibility as to where my shipment was all along the way and received my international shipment within 2 wks of placing the order.. all went well Thank you
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13 days ago
 Verified review

Perfect

Clear pricing, accurate stock information, great pricing, quick delivery and overall zero hassle. I have ordered from Bike Discount who are based in Germany because every supplier available online in Spain are useless. I value the honesty and quality of their ethic and for that, I am very grateful and you have a customer for life.
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6 days ago
 Verified review
I have used bike discount for years and its actually the best i have ever used for quality of product and service. I have been cycling for 30 years and i recommend this company to anybody. The only negative is the postage cost outside of Germany is a little higher than some competitors. That is the only small downside.
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12 days ago
 Verified review
The price of bikes compared to competition are really good - lower. I would recommend to be at least a bit flexible when it comes to adjusting your offered bikes with some component for another one. E.g possibility to change the brand and type of brakes or to switch the saddle or crankset…
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Mar 3, 2024
 Verified review

Highly recommended web shop

After several years of experience no problems whatsoever. Correct stock info, correct products delivered, fast delivery. Perhaps the only small concern is that the selection in some product groups is not as wide as some competitors have. However, it has not been a show stopper for me so far.
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Feb 26, 2024
 Verified review
Fast delivery and competitive pricing. One quite annoying thing though is that as logged in user from Finland, prices state that 24% VAT is added, even though only 19% VAT is included in the price and the 5% increment is added at the checkout phase. E.g. 19,99€ item will cost you 20,83€.
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10 days ago
 Verified review
I have purchased in this store many times. The service is really exceptional and they are veeeey knowledgeable. Besides that, I’m the kind of clients that will always compare prices and almost always they have the best prices. Finally, customer support is very fast and friendly.
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KB
Mar 4, 2024
 Verified review

Best bike shop ever!

Really great assortiment. Fast response if you have a question about a product or solution if something must be replaced. Always fair if you need information. I bought a the new Radon Render in 2020 and the never disappointed me. Not the bike and not the bikediscount shop.
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Mar 3, 2024
 Verified review
Tem equipamento, componentes e bicicletas de topo, o envio e acompanhamento do mesmo são bons e o envio é rápido. Tem alguns artigos a preços imbatíveis, top!! A melhorar, talvez o valor do envio é um pouco caro. E fazerem algumas promoções para clientes frequentes.
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Feb 20, 2024
 Verified review
Bike-discount is preferred bike parts source for me in most cases. Biggest thing I would like to get improved is user interface language and delivery country to stay saved in cookies, so I do not need to select it again and again each time visiting bike-discount.
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Feb 19, 2024
 Verified review
You carry a varied range of items for DIY bike enthusiasts, sometimes you have examples of how to deal with fittings etc., so I would like to see more of this so that one can understand how those fittings etc., work......I hope I make myself clear on this .
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Feb 22, 2024
 Verified review
I cannot complain how fast the items ordered were processed and handed other to DHL. DHL has however taken possession of the items ordered on the 3rd of February and as at the 22nd of February the items which were shipped by air have not yet been delivered.
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