Reviews for bike-discount.de/en



Excellent

4.77/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 3,471 Trusted Shops reviews collected since 23/09/2016.
Since registration, a total of 3,471 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Perfect
5.00
Excellent

very good
5.00
Excellent

I purchased 4 items that were marked as "immediate delivery". In fact it took one week before they were transferred to a delivery service.
Before the order I asked a question about one item package. No response at all.
3.67
Good

Everything went ok....5
5.00
Excellent

Perfect choice, good price, fast delivery
5.00
Excellent

delivery was faster than i expected but when i was buying it offered only one option and it was dhl but dhl is delivering only in germany. outside of germany it is delivered with regular post and nothing tells you about that,my supension fork is good but there are some minor scratches on stanchions. custemer service is bad. i asked them when it will ship no one answered me before shipping(5 days)
3.00
Fair

I am waiting for service in Polish language.
4.00
Good

Very good, fast shipping.
5.00
Excellent

Отличный магазин, быстрая доставка (4.06 сделала заказ, а 20.06 уже получила посылку на почте), посылка была тщательно упакована, все доехало в целости и сохранности. Рекомендую данный интернет-магазин.
5.00
Excellent

E- mail answering was bit of slackish side and took many days before I got answer. Delivery took bit under 2 weeks. No notification before delivery and luckily was at home when bikes arrived. Overall good score and surely will recommend to others.
4.33
Good

I more than a week i haven't got a answer on my email about quality claim on a order of bike gloves
1.67
Poor

Good pricing, good delivery state.
4.33
Good

Thank you
5.00
Excellent

Exceptional
5.00
Excellent

#Einfacher und übersichtlicher Bestellvorgang
#nachvollziehbare Sendungsverfolgung
#faire Preise
Gerne wieder
4.50
Excellent

Always a pleaseure
4.67
Excellent

Great as always
5.00
Excellent

Delivery was excellent when it was by DHL but when it gives to finnish transporting firm "posti", I didn't know anymore where the package was.
I recommend use some other transport firm than "posti" in finland because it is not trustworthy.
4.33
Good

Great service and good prices
5.00
Excellent

Phone was not written on the postage, query about order was answered only a week after
3.33
Fair

Excellent
5.00
Excellent

Быстро, качественно, удобно Очень хочется чтобы и велосипеды и спортивные часы были доступны для России
5.00
Excellent

The best of the best
5.00
Excellent

excellent all round service. excellent product, delivery and communication/service
5.00
Excellent

Abcde
4.33
Good

Super
5.00
Excellent

Super
5.00
Excellent

Good
4.00
Good

Best
5.00
Excellent

Excellent store with lots of products and stock. The delivery is also very good.
5.00
Excellent

All went well as always.
5.00
Excellent

All good , good priced products
5.00
Excellent

Wonderfully efficient getting my order to the US
5.00
Excellent

Never had any info about the delivery date of my order.
Bike-discount answered my emails after 10 days of my order.

and that's their answer on 16/06/2017:

Dear ......,

Please excuse the late reply and the delay of your order.
This is due to a very high order volume.

I can see, your order is delivered.


I hope it is all to your satisfaction and remain

Best regards

Tanja Richter
2.33
Poor

bike-discount.de/en replies: 23/06/2017
The customer has ordered on the 7.6. and we sent this order on the 8.7., it took 5 working days for the delivery to greece, that's a normal delay. Like every customer he was able to track the order with the tracking number. In our reception confirmation we tell our customers, that email answers take 4-7 days at the moment. We answered after 3 days. We are sorry that the customer isn't satisfied.

top service, and product with delivery charge
5.00
Excellent

Super
5.00
Excellent

As ordered, in time and undamaged. Well done.
5.00
Excellent

Everything was fine, except the shipping cost which has increased from 9.99 to 14.99 Euros
5.00
Excellent

The overall service is satisfying. They processed the return quite quickly and refunded for the returned items in a couple of days.

Delivery to Germany took 9 business days, which is extremely long in my opinion. Apart from that everything is cool.
4.33
Good

excellent prices, delivery to Portugal a bit slow
4.67
Excellent

bike-discount.de/en

Contact
Wernher-von-Braun-Str. 15
53501 Grafschaft
Germany
Tel: 02225 - 88 88-120
Fax: 02225 - 88 88-199
m.dobra@bike-discount.de
bike-discount.de/en

Owner
H&S Bike-Discount GmbH
Wernher-von-Braun-Str. 15
53501 Grafschaft
Germany
Trade register
Amtsgericht Koblenz HRB 23821
Authorized representative
Ralf Heisig, Christopher Stahl
You can find reviews for other websites from this company here:
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with bike-discount.de/en in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.