Date of publication
02/05/2024
Date of order
24/04/2024
02/05/2024
still waiting, no update from yodel and your "where's my delivery" show's no information.
1.00
Very Poor
Date of publication
01/05/2024
Date of order
22/04/2024
01/05/2024
Plastic very cheap. Arrived falling apart and the photo was not properly fitted into the frame.
1.00
Very Poor
MYPICTURE replies: 02/05/2024
We're sorry to hear about your experience. Your feedback is valuable and will be taken into account. We will reach out to you via email to better understand and address your concerns.
Date of publication
01/05/2024
Date of order
20/04/2024
01/05/2024
Very poor quality
1.00
Very Poor
MYPICTURE replies: 01/05/2024
We're sorry to hear about your experience. Your feedback matters and will be taken into account. We'll reach out to you via email to understand better and strive to improve our services.
Date of publication
30/04/2024
Date of order
17/04/2024
30/04/2024
1.00
Very Poor
Date of publication
30/04/2024
Date of order
21/04/2024
30/04/2024
1.00
Very Poor
Date of publication
30/04/2024
Date of order
18/04/2024
30/04/2024
1.00
Very Poor
Date of publication
30/04/2024
Date of order
21/04/2024
30/04/2024
Terrible quality
1.00
Very Poor
MYPICTURE replies: 30/04/2024
We're sorry to hear about your experience. Your feedback is valuable to us and will be taken into account. We'll reach out to you via email to better understand the situation.
Date of publication
30/04/2024
Date of order
23/03/2024
30/04/2024
The reproduction of the colour is very poor. I sent a very vibrant picture but the result is very blue have emailed Customer Service several times but no response
1.00
Very Poor
MYPICTURE replies: 30/04/2024
We're sorry to hear about your experience with the colour reproduction. We truly value your feedback and will certainly take this into account. We'll be reaching out to you via email to discuss this further.
Date of publication
28/04/2024
Date of order
18/04/2024
28/04/2024
I am not happy with you because on Saturday the 27th of March you told me that my order was delivered but I have not received my order so could someone please tell me whare is my order..
1.00
Very Poor
MYPICTURE replies: 28/04/2024
We're sincerely sorry to hear about your experience. We definitely value your feedback and will take it into account. Regarding your order, we'll be reaching out to you via email to discuss this further.
Date of publication
28/04/2024
Date of order
20/04/2024
28/04/2024
1.00
Very Poor
Date of publication
28/04/2024
Date of order
20/04/2024
28/04/2024
Tried to change my submitted photograph within a minute of uploading it and this was not permitted. Poor customer service when answering my messages also.
1.00
Very Poor
MYPICTURE replies: 28/04/2024
We're sorry to hear about your experience. We understand changing a submitted photograph is important and we appreciate your feedback on our customer service. We will reach out to you via email to better understand and address your concerns.
Date of publication
28/04/2024
Date of order
19/04/2024
28/04/2024
1.00
Very Poor
Date of publication
26/04/2024
Date of order
15/04/2024
26/04/2024
I think would nice if you could have a mended my order as I sent an email when I noticed I didn't crop the picture.
1.00
Very Poor
MYPICTURE replies: 26/04/2024
We're sorry to hear about your experience. We value your feedback and will certainly consider it moving forward. We are going to reach out to you via email to better understand the situation regarding your photo cropping concern.
Date of publication
25/04/2024
Date of order
17/04/2024
25/04/2024
Not happy with the quality of the acrylic the picture is very poor the grass in the picture looks like a watercolour and not true likeness I have asked for a refund and wanted to return it but have not been offered at all even though its only been 1 day still of receiving the item
Not a good company I'm afraid as when you are dissatisfied with the product under the trading conditions you should b
1.00
Very Poor
MYPICTURE replies: 26/04/2024
We're genuinely sorry to hear you're not satisfied. It's unfortunate that the product didn't meet your expectations. We appreciate you sharing your feedback and we'll surely take it into account. We'll reach out to you via email to discuss this matter further.
Date of publication
25/04/2024
Date of order
16/04/2024
25/04/2024
Was not expecting it to look so cheap. No depth of colour, very plastic. Should have printed it on Matte paper and framed it.
1.00
Very Poor
MYPICTURE replies: 25/04/2024
We appreciate your feedback and understand your perspective regarding the aesthetics. Your input is essential in helping us improve our offerings. Please expect an email from us for further discussion on this matter.
Date of publication
25/04/2024
Date of order
16/04/2024
25/04/2024
Unfortunately I never received my parcel.
Due to yodel who was suppose to deliver it , decided to leave my parcel outside, and when I returned home from someone had taken it...
1.00
Very Poor
MYPICTURE replies: 25/04/2024
We're truly sorry to hear about your missing parcel. We value your feedback and will definitely consider it in improving our services. Please expect an email from our team shortly for further assistance.
Date of publication
25/04/2024
Date of order
16/04/2024
25/04/2024
My Wife’s 50th Birthday present ordered from MyPicture was left by my dustbin, 20 minutes later it was thrown in the dustcart 3 dats before her 50th having ordered 4 weeks before in order for delivery!!!!

RUINED MY WIFE’s 50th BIRTHDAY!!!!
1.00
Very Poor
MYPICTURE replies: 25/04/2024
We deeply regret to hear about the unfortunate experience with your order's delivery. We value your feedback and will consider it thoroughly. We'll reach out via email to discuss this matter further.
Date of publication
23/04/2024
Date of order
04/04/2024
23/04/2024
When you send a photo to go on a mug you expect the whole photo to be on the mug not just the bottom half, when you complain you expect a reply. I have added a photo of the mug and a photo that l wanted on the mug
1.00
Very Poor
MYPICTURE replies: 23/04/2024
We regret to hear about your experience. Your feedback is important to us, and we will take it into account. We will reach out to you via email to address the issue further.
Date of publication
23/04/2024
Date of order
12/04/2024
23/04/2024
1.00
Very Poor
Date of publication
23/04/2024
Date of order
11/04/2024
23/04/2024
Poor communication. Very long dispatch time.
1.00
Very Poor
MYPICTURE replies: 23/04/2024
We're sincerely sorry to hear about your experience. We acknowledge your concerns about communication and dispatch time. Rest assured, we value your feedback and will be reaching out to you via email to address this matter.
Date of publication
21/04/2024
Date of order
14/04/2024
21/04/2024
ordered a beach towel £25
it most definitely is not a beach towel!
very small
very disappointing as was a gift
1.00
Very Poor
MYPICTURE replies: 22/04/2024
We regret to hear about your disappointment. Your feedback is valuable and we'll take it into account. We'll reach out to you via email to discuss this further.
Date of publication
21/04/2024
Date of order
12/04/2024
21/04/2024
Ordered for a birthday present. Delivery was delayed without informing me. After looking into it myself, found that MYPICTURE had not delivered the package to Yodel within the expected timeframe. After raising as an issue with MYPICTURE, I explained that since they had not posted it, and since the birthday had passed, I didn’t need it anymore and asked for a refund. I was promptly told that I coul
1.00
Very Poor
MYPICTURE replies: 21/04/2024
We're sorry to hear about your experience. Your feedback is taken into account and will certainly help us improve. We will reach out to you via email to discuss this further.
Date of publication
21/04/2024
Date of order
12/04/2024
21/04/2024
Only half the picture
1.00
Very Poor
MYPICTURE replies: 21/04/2024
We're sorry to hear about your experience. We invite you to provide more details so we can better understand the situation. We will reach out to you via email shortly. Your feedback is important to us.
Date of publication
21/04/2024
Date of order
15/04/2024
21/04/2024
Only 2 of the 7 ordered are any good.
Heads cut off and out of line, not covering canvas.
Total waste of money.
Used another company recently and none of these issues even though pictures I sent were poor quality.
Lesson learned for me, don't bother
1.00
Very Poor
MYPICTURE replies: 21/04/2024
We're sorry to hear about your experience. We appreciate your feedback and will certainly take it into consideration. Expect an email from us soon to discuss further.
Date of publication
21/04/2024
Date of order
14/04/2024
21/04/2024
I haven’t received my order.
1.00
Very Poor
MYPICTURE replies: 21/04/2024
We're sorry to hear about the delay. Our team is looking into the matter and will reach out to you via email to provide further updates. Your patience and understanding are greatly appreciated.
Date of publication
21/04/2024
Date of order
14/04/2024
21/04/2024
Took a week to arrive
1.00
Very Poor
MYPICTURE replies: 21/04/2024
We're sorry to hear about your experience. Delivery times can sometimes be affected by external factors. We will be in touch via email to discuss this matter further.
Date of publication
21/04/2024
Date of order
22/03/2024
21/04/2024
The product was printed out blurry and not to a high standard as expected
1.00
Very Poor
MYPICTURE replies: 21/04/2024
We're genuinely sorry to hear about your experience. It's important that we deliver top-quality products and it seems we didn't meet your expectations this time. We will surely consider your feedback. Expect an email from us soon for further assistance.
Date of publication
20/04/2024
Date of order
25/03/2024
20/04/2024
1.00
Very Poor
Date of publication
18/04/2024
Date of order
08/04/2024
18/04/2024
Bad picture totally bad customer service will never use again
1.00
Very Poor
MYPICTURE replies: 18/04/2024
We're genuinely sorry to hear about your experience. Your feedback is important and will be taken into account. Expect an email from us shortly, where we can address the concerns you've raised in more detail.
Date of publication
18/04/2024
Date of order
09/04/2024
18/04/2024
1.00
Very Poor
Date of publication
17/04/2024
Date of order
04/04/2024
17/04/2024
An absolute shambolic experience! My items could not be delivered’ and then the conflicting miscommunication between the staff members at Picture This was extremely frustrating. I EVENTUALLY got my order but annoyingly having had to re order with another company because of the chaotic information! This was a 50th birthday present for my brother in Africa. What should have been a lovely thing to do
1.00
Very Poor
MYPICTURE replies: 17/04/2024
We're truly sorry to hear about your experience. Your feedback is important and we would like to better understand your concerns. We will be in touch via email for you to elaborate on your review and rating. Your constructive comments will be taken into account.
Date of publication
17/04/2024
Date of order
07/04/2024
17/04/2024
Wish I could leave zero stars £22 the picture no where near fits the whole canvas which I paid for it to fit this company don't know what they are doing should just use Free prints.com
1.00
Very Poor
MYPICTURE replies: 17/04/2024
We're genuinely sorry to hear about your dissatisfaction. Your feedback is essential for us to improve. We will contact you via email to address the concern raised about the canvas. We value your input and thank you for bringing this to our attention.
Date of publication
16/04/2024
Date of order
03/04/2024
16/04/2024
I have asked for a refund.. you didn’t complete my order and very poor quality what you have sent me
1.00
Very Poor
MYPICTURE replies: 17/04/2024
We're sorry to hear about your experience. Your feedback is highly important to us and we will definitely consider it for future improvements. We will reach out to you via email to address this matter further.
Date of publication
15/04/2024
Date of order
06/04/2024
15/04/2024
States I've recieved when I have not not Impressed
1.00
Very Poor
MYPICTURE replies: 15/04/2024
We're genuinely sorry to hear about your recent experience. It seems like there was a misunderstanding regarding the status of your order. We value your feedback and will certainly take it into account. Please expect an email from us shortly for further assistance.
Date of publication
14/04/2024
Date of order
07/04/2024
14/04/2024
I ordered a canva and a greeting card with a letter in English for my boyfriend.
He sent me a picture of the card with this non-sense words.
1.00
Very Poor
MYPICTURE replies: 14/04/2024
We regret to hear about your experience. We'd appreciate it if you could provide further details about the issue with the card. An email will be sent to discuss this matter further.
Date of publication
13/04/2024
Date of order
01/04/2024
13/04/2024
1.00
Very Poor
Date of publication
12/04/2024
Date of order
30/03/2024
12/04/2024
I’ve ordered these wall tiles before from a different company and they were much better quality.
1.00
Very Poor
MYPICTURE replies: 12/04/2024
We're sorry to hear that your experience didn't meet your expectations. We value your feedback and will consider it to improve our products. Expect an email from us soon where we can further discuss your concerns.
Date of publication
12/04/2024
Date of order
01/04/2024
12/04/2024
The level of service was appalling, I received emails notifying me that I had received my items when I had not, resulting in lengthy calls and correspondence where they later found out they had given me the wrong order number.
My first order and my last as I do not want to go through this experience again
1.00
Very Poor
MYPICTURE replies: 12/04/2024
We sincerely apologize for the mix-up with your order number. Your experience is not reflective of the service we strive to provide. We acknowledge your feedback and will use it to improve. We'll reach out via email to discuss this further.
Date of publication
12/04/2024
Date of order
03/04/2024
12/04/2024
I was very disappointed with my canvas. The subject matter was not on the whole canvas which was obviously my fault for not completely understanding the website. But I would have thought it would be obvious that I had made a mistake and your company could have contacted me.
1.00
Very Poor
MYPICTURE replies: 12/04/2024
We regret to hear about your dissatisfaction. We always aim to provide the best service to our customers and your feedback is valuable to us. We will be reaching out via email to understand your issue better. We will definitely take your feedback into consideration.
Date of publication
11/04/2024
Date of order
01/04/2024
11/04/2024
Rubbish not worth a penny
1.00
Very Poor
MYPICTURE replies: 11/04/2024
We're sorry to hear about your dissatisfaction. We value all feedback and would appreciate if you could provide more details about your experience. We'll reach out via email to hear more about this issue. Rest assured, your feedback will be taken into account.