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Top positive review
Oct 18, 2023
Verified review
Order came quicly, and we got the correct parts at a good price. However I am not satisfied with the shipment. I ordered delivery to our business, but it was handled as a private package with delivery outside of office hours. That was very anoying as the order then tok several extra days before arriving at a pick up place.
Ordered a thermostat for a combifridge by Ikea/whirlpool. The thermostat should fit according to the model and type number. When it arrived and I tried installing it, it didn't fit as it was physically completely different. As shown by the attached picture of the light bulb holder part of the package. The picture shows the old and the new part.
I contacted customer service. The response time was extremely slow. It ended up in me not being able to return the product.
I enquired about another product that would fit. Fix Parts gave me a link to a product. I communicated to them that the product picture was identical to the part I had received that did not fit. Customer service claimed the new part would fit. Thus I ordered the new part. When it arrived, it was in fact identical to the first one and thus did not fit. Customer service has so far not responded to my latest claim to have them refund my purchase and cover my return transport costs, it has been several days since my request.
I would urge people to not use Fix Parts. If something goes wrong, they don't step up for the customer even when they are at clear fault.
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Reviews for FixPart.no
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Apr 15, 2024
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Vaskemaskin trøbbel...
Når vaskemaskina bare kom med en error melding, var det bare å skru opp og finne feilen. Defekt termostat!
Fant raskt ut hva det var, enda raskere fant jeg riktig del på fixparts. Bestilte delen og 3 virkedager etter ble den levert på døren. Den nye delen passet perfekt og maskinen fikk en testrunde før jeg satte på klær til vask. Den funket umiddelbart og har gått daglig siden.
Strålende fornøyd. Anbefales!
(Bilde fra nettsiden beskriver akkurat delen jeg mottok.)
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Apr 6, 2024
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Fixpart nyttig for miljø og privatøkonomi
Det er veldig bra at Fixpart har deler som gjør det mulig å reparere blant annet hvitevarer selv. Alt for mye blir bare kastet fir små feil! Dette er viktig for både miljø og privatøkonomi. Men jeg fant ikke akkurat den delen jeg skulle hatt. Den jeg fant måtte jeg tilpasse, men det fungerer! Ennå bedre med større utvalg.
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5 days ago
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Pengene dine er i lommen
Bestillingen min kom innen tre dager, og den er original, nøyaktig identisk med det samme produktet jeg har, og er forsikret på en måte som er beskyttet mot transportrisiko. Det er utmerket oppfølging, trinn for trinn, frem til ankomst og utover. for å sikre sikker ankomst.
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12 days ago
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Good product, would have loved more shipping options
Very happy with the product, and delivery was quick, but would have loved some more shipping options. Having no choice but to stay at home to receive a package that would easily fit in my mailbox is a bummer. This should have been specified at checkout at the very least.
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13 days ago
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Easy to understand and select the required item. Delivery is too complcated, I had to be present at my home to receive the item, should be possible to delivery by mail to correct adress in mailbox or at the door, if this is acceptable for the receiver
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Apr 6, 2024
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Hurtig levering bestilte på onsdsg før kl 13. Levering kl 16.00 fredag . Pumpa passet til beskrivelsen og maskinen fungerer utmerket. Veldig god info angående modellspekter og delenummer.
Sparte innvestiringen i ny oppvaskmaskin.
Bernt Bergstad
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Apr 19, 2024
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Perfect Service, easy to find the part.
Not all sites/Companies had the part I needed. FIXPART had it.
Ordered on Monday, had it on Thursday afternoon. The part was easy to find on the site and had a picture, so it was easy to confirm that it was the part I needed.
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Apr 11, 2024
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Quick and helpful customer service.
The part came quickly. The part was damaged, but it only took a quick email to customer service and a new part was received a few days later. Very helpful and effective customer service.
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Apr 6, 2024
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After å quick and efficient respons to my order it unfortunately went missing in transpprt. Your customer support took charge and sent me å new one. Without charge. Great service!
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Apr 9, 2024
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Improve search function. modellnumber and serialnumber. you had the product i was looking for, but it took some time cross checking with serialnumber and model number.
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Apr 19, 2024
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Dere kunne ikke bekrefte at børstene passet til min støvsuger, men jeg tok sjansen. Børstene passet perfekt og var lette å bytte. Leveranse og alt gikk smertefritt.
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Apr 22, 2024
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Overaskende oversiktilg og enkelt
Overaskende oversiktlig og og enkelt, la inn oppvaskmaskinens serie nr og fant delen jeg trengte, noen få dager etter kom delen levert på døren.
Anbefaler virkelig
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Apr 19, 2024
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Bra
Rask frakt. Enkel betaling. Fint at man kan søke opp deler etter apparat/modellnr. Frakt kunne godt vært litt billigere og nettsiden litt mer «moderne».
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Apr 20, 2024
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best bestillingen
Hei, det var gode varer som bestilte jeg. Men det blir bra hvis dere kan leverer varer presis, fordi jeg fikk varer etter hele uke bestillingen min.
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Apr 17, 2024
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Easy orientation on the web, simple checkout, relatively fast delivery. Package was very neatly packaged and all around experience was very good.
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12 days ago
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De har veldig stort og brett vareutvalg.
Lett å få svar på telefon for hjelp og raske til å svare mails.
Litt dyrt og frakt kommer i tillegg
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Apr 19, 2024
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Order Electrical Butshes for a el motor
Already installed, fit well and motor runs👍. Fast delivery, and good price.
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Apr 14, 2024
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The delivery was excellent, but I ordered a wrong part, my fault. Maybe I can return it and order the correct part?
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6 days ago
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Drawing
Provided with a detailed drawing/schematics of my product where I could easily identify the part that I needed.
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Apr 20, 2024
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Lett å finne søke seg fram til riktig produkt. Levering kom som avtalt og produktet var originalt fra Samsung.
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