Certificate for The Rug Shop UK

No. X4B140DBFF2CEC582595EFB8E1AB79496
 

Approved on
19/03/2014
Valid until
18/03/2021
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for The Rug Shop UK



Excellent

4.74/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 187 Trusted Shops reviews collected in the last 12 months.
In total, The Rug Shop UK has already collected 1,369 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
12/07/2020
Date of order
05/07/2020
12/07/2020
Only because it was on website but after ordering told that they did not have any stock and couldn’t say when they would have
3.33
Fair

Date of publication
09/07/2020
Date of order
02/07/2020
09/07/2020
I ordered a rug where it stated three day delivery. However, when I received confirmation of order, it stated delivery would be SIX weeks with no definite date. I went back into the site and it was still showing 3 day delivery. Definitely misleading. I contacted Customer Services who were very nice and paid my money back into my account. Disappointed.
5.00
Excellent

Date of publication
08/07/2020
Date of order
06/07/2020
08/07/2020
Blue rug is beautiful but slightly lighter in colour
5.00
Excellent

Date of publication
07/07/2020
Date of order
07/07/2020
07/07/2020
Good quality rug. Looks lovely. Really pleased with it and would order again from this company.
5.00
Excellent

Date of publication
04/07/2020
Date of order
04/07/2020
04/07/2020
Doormat arrived very promptly, rubber backing sticks to tiles floor well. Good product and service.
5.00
Excellent

Date of publication
04/07/2020
Date of order
04/07/2020
04/07/2020
Very happy with rug and service provided
5.00
Excellent

Date of publication
02/07/2020
Date of order
30/06/2020
02/07/2020
very pleasd with the quality of the product
5.00
Excellent

Date of publication
30/06/2020
Date of order
30/06/2020
30/06/2020
Great choice, very good price, service was superb kept up to date with the delivery, would recommend and use again
5.00
Excellent

Date of publication
30/06/2020
Date of order
30/06/2020
30/06/2020
Lovely rug, delivery on time, would use you again, very good service Thankyou
5.00
Excellent

Date of publication
30/06/2020
Date of order
30/06/2020
30/06/2020
It is amazing quality as soft as it looks in the pictures will deffo purchase again quick and easy to buy and efficient delivery
5.00
Excellent

Date of publication
29/06/2020
Date of order
27/06/2020
29/06/2020
Good quality rug. Delivered when they said they would. Easy to deal with
5.00
Excellent

Date of publication
29/06/2020
Date of order
29/06/2020
29/06/2020
Second rug from the rug shop total hassle free easy sell ordering and quick delivery A++++++ many thanks
5.00
Excellent

Date of publication
29/06/2020
Date of order
27/06/2020
29/06/2020
Just as pictured and just what we wanted. Arrived well packaged and on time
5.00
Excellent

Date of publication
28/06/2020
Date of order
20/06/2020
28/06/2020
Good prices & free prompt delivery
5.00
Excellent

Date of publication
27/06/2020
Date of order
27/06/2020
27/06/2020
Excellent product, delivery and contact very good.
5.00
Excellent

Date of publication
27/06/2020
Date of order
27/06/2020
27/06/2020
Great service. Replied to my query about delivery promptly. Bought 2 rugs to go each side of the bed. Perfect size and look and feel great. Perfect for our bedroom.
4.33
Good

Date of publication
26/06/2020
Date of order
23/06/2020
26/06/2020
Very pleased with rug
4.00
Good

Date of publication
24/06/2020
Date of order
24/06/2020
24/06/2020
Excellent value for money and cheaper than other sites
5.00
Excellent

Date of publication
24/06/2020
Date of order
24/06/2020
24/06/2020
Great rug, perfect for our living room, looks the part and great quality. Delivery and service can not fault.
5.00
Excellent

Date of publication
24/06/2020
Date of order
24/06/2020
24/06/2020
good quality item
5.00
Excellent

Date of publication
23/06/2020
Date of order
23/06/2020
23/06/2020
All good
5.00
Excellent

Date of publication
23/06/2020
Date of order
16/06/2020
23/06/2020
Ordered a rug only to be told none in stock then asked them to check another rug none in stock UPDATE YOUR WEBSITE
1.00
Very Poor

Date of publication
19/06/2020
Date of order
19/06/2020
19/06/2020
Delivery took longer (7 days) than quoted but to be expected at the moment. Customer service was great and my rug is absolutely perfect, thank you
4.33
Good

Date of publication
19/06/2020
Date of order
19/06/2020
19/06/2020
Excellent rug, just as described and very fast delivery too
5.00
Excellent

Date of publication
18/06/2020
Date of order
18/06/2020
18/06/2020
Excellent quality. Reasonable price. Very happy with it
5.00
Excellent

Date of publication
18/06/2020
Date of order
18/06/2020
18/06/2020
Lovely rug. Great quality although a bit thinner than I expected. Fast delivery.
5.00
Excellent

Date of publication
18/06/2020
Date of order
18/06/2020
18/06/2020
Was very impressed with ease of ordering, delivery of rug and delighted with the quality of my new rug. It looks lovely!
5.00
Excellent

Date of publication
18/06/2020
Date of order
16/06/2020
18/06/2020
Love my pink sparkly rug, looks just like the picture online, quick delivery.
5.00
Excellent

Date of publication
17/06/2020
Date of order
15/06/2020
17/06/2020
The rug was really nice, as described and delivered promptly
5.00
Excellent

Date of publication
16/06/2020
Date of order
16/06/2020
16/06/2020
Great variety of rugs available at competitive prices. My order arrived promptly and I am happy with the quality of the rug.
5.00
Excellent

Date of publication
15/06/2020
Date of order
13/06/2020
15/06/2020
Easy to order, so much to choose from. Great value and a really good quality rug. Delivery was really fast too!
Thank you
5.00
Excellent

Date of publication
14/06/2020
Date of order
07/06/2020
14/06/2020
What can I say the rug I ordered was delivered very promptly and in excellent condition. Excellent service.
5.00
Excellent

Date of publication
13/06/2020
Date of order
13/06/2020
13/06/2020
Just excellent quality and service
5.00
Excellent

Date of publication
13/06/2020
Date of order
13/06/2020
13/06/2020
Easy site to use good delivery and the rug is fantastic and great quality many thanks
5.00
Excellent

Date of publication
13/06/2020
Date of order
13/06/2020
13/06/2020
Beautiful rug colours were just what I wanted. Very quick delivery and excellent value for money. Highly recommend this company if you need to purchase rugs, great choice...
5.00
Excellent

Date of publication
13/06/2020
Date of order
13/06/2020
13/06/2020
Good communication once we'd ordered as there was delays from the supplier to The Rug Shop, would have liked to know this upfront before I'd placed the order though. Item arrived quickly once we were informed the supplier was running again. Would appreciate some basic care information about the product too.
5.00
Excellent

Date of publication
13/06/2020
Date of order
13/06/2020
13/06/2020
Easy to use site delivered when they said and rug is lovely quality
5.00
Excellent

Date of publication
12/06/2020
Date of order
12/06/2020
12/06/2020
Lovely rug..bit thin as you can feel the backing through the pile..but it does the job perfectly.
5.00
Excellent

Date of publication
12/06/2020
Date of order
12/06/2020
12/06/2020
The rugs arrived earlier than expected which was a pleasant surprise especially considering the lock down situation. The delivery drivers were excellent too. As we already owned the same rug we were very happy with the quality of the product. We would certainly recommend this company to others.
5.00
Excellent

Date of publication
12/06/2020
Date of order
12/06/2020
12/06/2020
Love the rugs we bought and delivery very quick, will definitely buy again when needed
5.00
Excellent

The Rug Shop UK customer reviews

The Rug Shop UK

The Rug Shop UK was certified by Trusted Shops on 19/03/2014.

Contact
94 Garnett Street
BD3 9HB Bradford
United Kingdom
info@therugshopuk.co.uk
The Rug Shop UK
Owner
Furnishings UK LTD
94 Garnett Street
BD3 9HB Bradford
United Kingdom
Trade register
Companies House 08298992
Authorized representative
Mamit Agarwal
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with The Rug Shop UK in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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