Certificate for The Rug Shop UK

No. X4B140DBFF2CEC582595EFB8E1AB79496
 

Approved on
19/03/2014
Valid until
18/03/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for The Rug Shop UK



Excellent

4.89/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 365 Trusted Shops reviews collected in the last 12 months.
In total, The Rug Shop UK has already collected 1,257 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
18/10/2019
Date of order
18/10/2019
18/10/2019
The rug seemed to be what I was looking for and the product fulfilled my expectation in every way.
5.00
Excellent

Date of publication
18/10/2019
Date of order
18/10/2019
18/10/2019
Thank you for excellent customer service, extremely fast delivery and above all,
I love the rug.
5.00
Excellent

Date of publication
15/10/2019
Date of order
15/10/2019
15/10/2019
Good quality product, arrived swiftly. Would recommend.
5.00
Excellent

Date of publication
13/10/2019
Date of order
13/10/2019
13/10/2019
Despite the rug being kept rolled up in the packaging for 10 days after delivery (due to decorating) there were no issues with it laying flat first time. It looks good and is comfortable to walk on in bare feet.
5.00
Excellent

Date of publication
12/10/2019
Date of order
12/10/2019
12/10/2019
Beautiful rug, couldn’t be happier
5.00
Excellent

Date of publication
12/10/2019
Date of order
12/10/2019
12/10/2019
Order was delivered in 24 hours.
Excellent product could not ask for more
5.00
Excellent

Date of publication
12/10/2019
Date of order
11/10/2019
12/10/2019
Good price. Excellent service. Thank you.
5.00
Excellent

Date of publication
05/10/2019
Date of order
03/10/2019
05/10/2019
Easy to use website. Delivery arrived as stated.
Left in alternative location as stated. All went extremely smoothly.
5.00
Excellent

Date of publication
04/10/2019
Date of order
04/10/2019
04/10/2019
Good quality rug, exactly like the picture on the web site. Delivery was communicated well. I would recommend the supplier and would definitely buy again.
5.00
Excellent

Date of publication
04/10/2019
Date of order
04/10/2019
04/10/2019
Good website, easy to order. Quick free delivery and excellent quality goods.
5.00
Excellent

Date of publication
04/10/2019
Date of order
04/10/2019
04/10/2019
Highly pleased with my purchase of two runner rugs.
5.00
Excellent

Date of publication
04/10/2019
Date of order
04/10/2019
04/10/2019
U love my rabbit rug. It gets compliments from everyone Amazing service and delivery also I have no complaints at all. Very happy thank you
5.00
Excellent

Date of publication
03/10/2019
Date of order
03/10/2019
03/10/2019
I placed my order and a few day's later my rug was delivered, l am very pleased with my rug it's goog quality and it looks good in my room. Would buy from the rug shop again.
5.00
Excellent

Date of publication
03/10/2019
Date of order
03/10/2019
03/10/2019
Good product very good price
5.00
Excellent

Date of publication
28/09/2019
Date of order
28/09/2019
28/09/2019
Excellent rug really authentic quality and a swift well packaged delivery
5.00
Excellent

Date of publication
28/09/2019
Date of order
28/09/2019
28/09/2019
Simple to order great service and quick delivery
5.00
Excellent

Date of publication
26/09/2019
Date of order
26/09/2019
26/09/2019
Lovely rug, I can't fault the service.
5.00
Excellent

Date of publication
25/09/2019
Date of order
25/09/2019
25/09/2019
Carpet arrived very quickly & I was kept fully informed by text. The rug is lovely quality, soft & thick. My dog much prefers it to the wooden floor
5.00
Excellent

Date of publication
25/09/2019
Date of order
25/09/2019
25/09/2019
Great pre-sale service from Ryan, followed by a quick delivery.

Highly recommended and will definitely be ordering again.
5.00
Excellent

Date of publication
24/09/2019
Date of order
24/09/2019
24/09/2019
Very good service
4.67
Excellent

Date of publication
23/09/2019
Date of order
23/09/2019
23/09/2019
Goods arrived promptly, look good appears just as ordered. Too early to comment on quality/wear etc.
5.00
Excellent

Date of publication
23/09/2019
Date of order
23/09/2019
23/09/2019
Good price. Quick delivery.
4.67
Excellent

Date of publication
20/09/2019
Date of order
17/09/2019
20/09/2019
Lovely rug very good quality
5.00
Excellent

Date of publication
19/09/2019
Date of order
19/09/2019
19/09/2019
Rug arrived on time as stated. Very pleased with result.
5.00
Excellent

Date of publication
19/09/2019
Date of order
17/09/2019
19/09/2019
I felt that the rug should have been thicker, it certainly looked it on the photo not good value for money
3.67
Good

Date of publication
19/09/2019
Date of order
19/09/2019
19/09/2019
Delivered as promised, in fact quicker than anticipated. A lovely product as described. Amazing mixture of colours. Good texture. Nice pile. Amazing price. Couldn't be happier.
5.00
Excellent

Date of publication
19/09/2019
Date of order
17/09/2019
19/09/2019
All good
4.67
Excellent

Date of publication
17/09/2019
Date of order
17/09/2019
17/09/2019
The rug is great. No shedding and does not move even though it is over carpet. Couldn't be more pleased. It's the second one we've bought.
5.00
Excellent

Date of publication
16/09/2019
Date of order
12/09/2019
16/09/2019
Quick delivery
5.00
Excellent

Date of publication
11/09/2019
Date of order
11/09/2019
11/09/2019
Absolutely stunning perfect design and colour. Delivery, packaging, and reliable service excellent. Would buy from this company again.
5.00
Excellent

Date of publication
11/09/2019
Date of order
11/09/2019
11/09/2019
Excellent fireside rug to go in front of our solid fuel stove. Many thanks.
5.00
Excellent

Date of publication
10/09/2019
Date of order
10/09/2019
10/09/2019
quick service and goods as described. excellent value for money
5.00
Excellent

Date of publication
09/09/2019
Date of order
09/09/2019
09/09/2019
My rug arrived quickly and in perfect condition. Communication was excellent. The reason I have given a four rather than five star rating for the rug itself is that I find that the grey backing shows around the edges of the rug, slightly spoiling the look. I think this is because the rug is a little thinner than some and feels a little hard when kneeling on it, but otherwise it looks lovely.
4.67
Excellent

Date of publication
09/09/2019
Date of order
09/09/2019
09/09/2019
Very happy with my rug. Its looks great and quality is excellent. The delivery was very quick. Indeed, quicker than I was expecting, so it was a nice surprise.
5.00
Excellent

Date of publication
06/09/2019
Date of order
06/09/2019
06/09/2019
Cellophane wrapping was torn on arrival
4.67
Excellent

Date of publication
06/09/2019
Date of order
06/09/2019
06/09/2019
The rug is excellent value as it is quite luxurious and most stylish, so soft and comfortable to walk or sprawl on, in fact my dog absolutely loves it. Have had many compliments on it as it appears to be of the highest quality, in fact the synthetic fibre looks so much like real wool and feels like it too you can’t tell the difference. I have two of these rugs in different rooms. Just brilliant.
5.00
Excellent

Date of publication
01/09/2019
Date of order
01/09/2019
01/09/2019
Rug quality was very good quality. Mum was delighted with it. Fast delivery.
4.33
Good

Date of publication
31/08/2019
Date of order
31/08/2019
31/08/2019
Beautiful rug, true to picture colour, excellent texture and quality.
5.00
Excellent

Date of publication
31/08/2019
Date of order
31/08/2019
31/08/2019
Good quality, smooth delivery, pleasant customer service with follow up
5.00
Excellent

Date of publication
31/08/2019
Date of order
31/08/2019
31/08/2019
The rugs are great and they came super fast. Would recommend the Rug Shop and when I can afford some more, I shall use them again. (wish they were cheaper, ha ha)
5.00
Excellent

The Rug Shop UK customer reviews

The Rug Shop UK

The Rug Shop UK was certified by Trusted Shops on 19/03/2014.

Contact
94 Garnett Street
BD3 9HB Bradford
United Kingdom
info@therugshopuk.co.uk
The Rug Shop UK
Owner
Furnishings UK LTD
94 Garnett Street
BD3 9HB Bradford
United Kingdom
Trade register
Companies House 08298992
Authorized representative
Mamit Agarwal
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with The Rug Shop UK in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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