Certificate for The Rug Shop UK

No. X4B140DBFF2CEC582595EFB8E1AB79496
 

Approved on
19/03/2014
Valid until
18/03/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for The Rug Shop UK



Excellent

4.84/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 264 Trusted Shops reviews collected in the last 12 months.
In total, The Rug Shop UK has already collected 1,287 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
14/01/2020
Date of order
13/01/2020
14/01/2020
Ver good service and really nice rug
5.00
Excellent

Date of publication
12/01/2020
Date of order
12/01/2020
12/01/2020
Having purchased a rug for myself and been very happy with it, this was purchased for a friend. She confirms she is very satisfied also.
5.00
Excellent

Date of publication
11/01/2020
Date of order
11/01/2020
11/01/2020
Only down side is that it still will not lay flat it should have been rolled not folded.
4.00
Good

Date of publication
04/01/2020
Date of order
21/12/2019
04/01/2020
Recommended, good price .
5.00
Excellent

Date of publication
30/12/2019
Date of order
15/12/2019
30/12/2019
No tracking on delivery, queried where it was several times over 4 day period only to find when they eventually bothered to check that it had been delivered somewhere but not to me. Very poor customer service - they couldn’t sort out a replacement before New Year so had refund instead. They need to improve their customer skills and actually chase up enquiries.
1.00
Very Poor

The Rug Shop UK replies: 11/01/2020
Hi, we are sorry for any inconvenience caused, but i have just checked all the email threads and can confirm that we kept you informed with all the possible updates through calls as well and the moment you asked for the refund we had refunded the full amount back to your account. But still if you have faced any issues or disappointment with our customer service, we are sorry.

Date of publication
28/12/2019
Date of order
28/12/2019
28/12/2019
fast delivery and great comms but the keys are their professionalism, friendliness and the quality of the goods. I have bought from them before but, on rennovating my bathroom and needing a red rug, I was actually looking at the right colour in Dunelm but was put off by the quality - so I went for The Rug Shop sight-unseen and they didn't let me down.
5.00
Excellent

Date of publication
12/12/2019
Date of order
04/12/2019
12/12/2019
Pleased with how efficient and quick our delivery was Also, very pleased with the rug
5.00
Excellent

Date of publication
11/12/2019
Date of order
01/12/2019
11/12/2019
Wry nice rug and quite reasonable.
5.00
Excellent

Date of publication
09/12/2019
Date of order
09/12/2019
09/12/2019
I loved the rug and it is really of good quality. I am very happy with the product
4.67
Excellent

Date of publication
07/12/2019
Date of order
30/11/2019
07/12/2019
Delivered before expected date.
Excellent quality and service.
5.00
Excellent

Date of publication
05/12/2019
Date of order
05/12/2019
05/12/2019
Good quality exact shade of cream very happy with my new rug
5.00
Excellent

Date of publication
30/11/2019
Date of order
30/11/2019
30/11/2019
Rug left outside .......... I had to ask my elderly mother to drive to my home to take in the rug as just left outside
5.00
Excellent

Date of publication
28/11/2019
Date of order
21/11/2019
28/11/2019
I was very disappointed and cancelled my order due to the rug I had ordered being out of stock. There was no issues with my money being refunded but I did point out that stock levels should be checked before taking customers money.
1.00
Very Poor

The Rug Shop UK replies: 30/11/2019
Hi Hellena, we are sorry for any inconvenience caused but at this busy period of the year sometimes this happens, that particular size 200 x 290 which you had ordered was out of stock, other sizes are all in stock, plus this is one of our most popular range but we still have thousands of other designs and can offer you some similar looking alternatives. Kind regards

Date of publication
27/11/2019
Date of order
27/11/2019
27/11/2019
On placing my order I was informed the items were out of stock and asked if I wanted to proceed, which I did. I was regularly informed of progress of my order right up to delivery. Not only were the items beautiful and of high quality but customer service was excellent. You will certainly be my first port of call in future and I will certainly recommend you. Thank you
5.00
Excellent

Date of publication
16/11/2019
Date of order
16/11/2019
16/11/2019
Very pleased with my rug, nice thick pile,and comfortable to walk on.
4.33
Good

Date of publication
16/11/2019
Date of order
16/11/2019
16/11/2019
I bought the York rug in purple, it has a lovely simple design and looks really expensive.
I am very pleased with my purchase.
Thank you
5.00
Excellent

Date of publication
12/11/2019
Date of order
04/11/2019
12/11/2019
excellent all round, speedy service and delivery . lovely rugs.
Thank you.
5.00
Excellent

Date of publication
09/11/2019
Date of order
09/11/2019
09/11/2019
OMG, I can not believe how lovely and soft this rug is. I bought the blush pink rug that also has sparkles in, they are very subtle and not in your face. I've hoovered this rug with no problems and has not lost any of the pile. Love this rug, good choice, good company to buy from, fast delivery with tracking. I would recommend The Rug Shop UK anytime. Thank you
5.00
Excellent

Date of publication
08/11/2019
Date of order
08/11/2019
08/11/2019
The colour of the rug shown online was ivory which is what I believed I had purchased, not the multi colour that arrived
There was no follow up customer service whatsoever.
I paid a lot of money for your rug and each day I look at it and know it was a mistake. There was no packing provided to return it and yes I am extremely disappointed at the misrepresentation given by the Rug Company
2.33
Poor

The Rug Shop UK replies: 12/11/2019
Hi Tina, we are sorry to hear that, but just to clarify our Company name is The Rug Shop UK where you have mentioned The Rug Company in the end. I think there might be a confusion. Thanks

Date of publication
04/11/2019
Date of order
04/11/2019
04/11/2019
I was really pleased with all aspects of my purchase from The Rug Shop - when the original rug I had ordered wasn't available they sent me a helpful and courteous email with really good-and similar- alternative rugs to consider and I bought one - even nicer than the original, at the same price. The rug is beautiful -so much so that I've now ordered 2 others in different colours Recommend highly
5.00
Excellent

Date of publication
02/11/2019
Date of order
31/10/2019
02/11/2019
Would definitely deal with this company again
5.00
Excellent

Date of publication
01/11/2019
Date of order
01/11/2019
01/11/2019
Great service. The rug is lovely and soft and looks great.
5.00
Excellent

Date of publication
30/10/2019
Date of order
30/10/2019
30/10/2019
The item, delivery and customer service were all excellent. We are very happy with our purchase.
5.00
Excellent

Date of publication
30/10/2019
Date of order
30/10/2019
30/10/2019
Nice product.
4.00
Good

Date of publication
30/10/2019
Date of order
30/10/2019
30/10/2019
Asked for rugs to be delivered after the Tuesday of the following week. Fortunately we hadn't set off for a week end away when they were delivered on the Friday before. Husband was in the house when the rugs were dumped over side gate. It was very lucky we found them.
Very pleased with rugs though.
3.33
Fair

The Rug Shop UK replies: 04/11/2019
Hi Dianne, we are really sorry for any inconvenience caused, we clearly passed this message to the courier company to deliver the item on Tuesday of the following week, unfortunately it looks this wasn't happened plus dumping the item and delivering it without any signature from the recipient is very unprofessional, we'll definitely talk to them and will make sure this won't happen again.

Date of publication
30/10/2019
Date of order
30/10/2019
30/10/2019
Great rug, delivered promptly. Could have done with a text /email warning of impending delivery though..
4.67
Excellent

Date of publication
27/10/2019
Date of order
25/10/2019
27/10/2019
I love this rug, it was delivered quickly and the delivery man put it in my lounge, it’s just perfect, lovely feel and goes perfectly. The colours were exactly like the picture. It’s also very easy to clean. Great find
5.00
Excellent

Date of publication
25/10/2019
Date of order
25/10/2019
25/10/2019
Unable to pick up my delivery as it is being held at the post office. The post office will not allow my husband to collect it even with proof of address so it has now been sitting at the post office for three weeks
1.00
Very Poor

The Rug Shop UK replies: 31/10/2019
Hi Denise, please accept our sincere apologies in this matter, it was a direct dispatch from supplier to you, so we were not aware about this, we are going to chase them now and complain about their courier to the Management and will get this sorted for you as soon as possible, once again we are really sorry for all the inconvenience and disappointment caused.

Date of publication
25/10/2019
Date of order
25/10/2019
25/10/2019
Rug was gorgeous and looked as expected. The emails regarding the delivery could have been a little better, I had to chase as I hadn't received a notification from the delivery people on when I would receive my parcel. Other than a little hiccup, everything was fine and I would use the rug shop again.
4.33
Good

Date of publication
24/10/2019
Date of order
24/10/2019
24/10/2019
Arrived promptly, excellent value for money, super quality for the price
5.00
Excellent

Date of publication
18/10/2019
Date of order
18/10/2019
18/10/2019
The rug seemed to be what I was looking for and the product fulfilled my expectation in every way.
5.00
Excellent

Date of publication
18/10/2019
Date of order
18/10/2019
18/10/2019
Thank you for excellent customer service, extremely fast delivery and above all,
I love the rug.
5.00
Excellent

Date of publication
15/10/2019
Date of order
15/10/2019
15/10/2019
Good quality product, arrived swiftly. Would recommend.
5.00
Excellent

Date of publication
13/10/2019
Date of order
13/10/2019
13/10/2019
Despite the rug being kept rolled up in the packaging for 10 days after delivery (due to decorating) there were no issues with it laying flat first time. It looks good and is comfortable to walk on in bare feet.
5.00
Excellent

Date of publication
12/10/2019
Date of order
12/10/2019
12/10/2019
Beautiful rug, couldn’t be happier
5.00
Excellent

Date of publication
12/10/2019
Date of order
12/10/2019
12/10/2019
Order was delivered in 24 hours.
Excellent product could not ask for more
5.00
Excellent

Date of publication
12/10/2019
Date of order
11/10/2019
12/10/2019
Good price. Excellent service. Thank you.
5.00
Excellent

Date of publication
05/10/2019
Date of order
03/10/2019
05/10/2019
Easy to use website. Delivery arrived as stated.
Left in alternative location as stated. All went extremely smoothly.
5.00
Excellent

Date of publication
04/10/2019
Date of order
04/10/2019
04/10/2019
Good quality rug, exactly like the picture on the web site. Delivery was communicated well. I would recommend the supplier and would definitely buy again.
5.00
Excellent

Date of publication
04/10/2019
Date of order
04/10/2019
04/10/2019
Good website, easy to order. Quick free delivery and excellent quality goods.
5.00
Excellent

The Rug Shop UK customer reviews

The Rug Shop UK

The Rug Shop UK was certified by Trusted Shops on 19/03/2014.

Contact
94 Garnett Street
BD3 9HB Bradford
United Kingdom
info@therugshopuk.co.uk
The Rug Shop UK
Owner
Furnishings UK LTD
94 Garnett Street
BD3 9HB Bradford
United Kingdom
Trade register
Companies House 08298992
Authorized representative
Mamit Agarwal
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with The Rug Shop UK in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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