Certificate for The Rug Shop UK

No. X4B140DBFF2CEC582595EFB8E1AB79496
 

Approved on
19/03/2014
Valid until
18/03/2021
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for The Rug Shop UK



Excellent

4.79/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 190 Trusted Shops reviews collected in the last 12 months.
In total, The Rug Shop UK has already collected 1,308 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/03/2020
Date of order
20/03/2020
20/03/2020
Very pleased with velda rug I purchased. Its beautiful. Looks very classy.
Fast delivery. Will buy again.
5.00
Excellent

Date of publication
19/03/2020
Date of order
12/03/2020
19/03/2020
Delighted with the rugs and prompt service.
5.00
Excellent

Date of publication
16/03/2020
Date of order
02/03/2020
16/03/2020
The rug was as expected and the price was very competitive - communication was poor regarding delivery - I received emails telling me to monitor delivery by logging into my account - I didn't have an account - and the tracking number sent to me was not recognised by the delivery company. I was wondering when it would arrive, but 8 days after ordering I returned home to find it lying on the yard.
3.33
Fair

Date of publication
15/03/2020
Date of order
15/03/2020
15/03/2020
Happy with the quality of your product and the time line for delivery.
5.00
Excellent

Date of publication
14/03/2020
Date of order
14/03/2020
14/03/2020
Very happy with my new rug. Exactly as in picture. Well made and good value
5.00
Excellent

Date of publication
14/03/2020
Date of order
14/03/2020
14/03/2020
Good quick service rugs were as advertised.
Overall a very good outcome
4.33
Good

Date of publication
09/03/2020
Date of order
06/03/2020
09/03/2020
Satisfied customer
5.00
Excellent

Date of publication
08/03/2020
Date of order
01/03/2020
08/03/2020
excellent service from start to finish
5.00
Excellent

Date of publication
08/03/2020
Date of order
01/03/2020
08/03/2020
very happy
5.00
Excellent

Date of publication
05/03/2020
Date of order
05/03/2020
05/03/2020
Great rug, great price and prompt delivery. 10 out of 10
5.00
Excellent

Date of publication
05/03/2020
Date of order
05/03/2020
05/03/2020
Love my carpet, brought the rug & so pleased, brought a half moon to go with it
Fully recommend
5.00
Excellent

Date of publication
05/03/2020
Date of order
05/03/2020
05/03/2020
Loving my new rug, great price and quick delivery.
5.00
Excellent

Date of publication
05/03/2020
Date of order
05/03/2020
05/03/2020
Excellent
5.00
Excellent

Date of publication
29/02/2020
Date of order
01/02/2020
29/02/2020
Great communication, really pleased with my new rug, customer service outstanding, a great big thanks.
5.00
Excellent

Date of publication
29/02/2020
Date of order
29/02/2020
29/02/2020
great service as usual.
5.00
Excellent

Date of publication
29/02/2020
Date of order
29/02/2020
29/02/2020
Colour of rug was not the same as I wanted.
3.67
Good

Date of publication
29/02/2020
Date of order
29/02/2020
29/02/2020
This emerald green rug is stunning. It's very good quality and the pile is so thick and soft. Customer service was excellent, I received my rug within three days of ordering. Overall, I am very pleased with my purchase.
5.00
Excellent

Date of publication
29/02/2020
Date of order
29/02/2020
29/02/2020
Really good price
5.00
Excellent

Date of publication
24/02/2020
Date of order
15/02/2020
24/02/2020
very good product for a very reasonable price
4.33
Good

Date of publication
19/02/2020
Date of order
10/02/2020
19/02/2020
All the rugs were delivered promptly and I am delighted with the quality.
5.00
Excellent

Date of publication
31/01/2020
Date of order
31/01/2020
31/01/2020
Delivery was not great but that was down to the postal service rather than The Rug Shop. rug is lovely.
4.33
Good

Date of publication
14/01/2020
Date of order
13/01/2020
14/01/2020
Ver good service and really nice rug
5.00
Excellent

Date of publication
12/01/2020
Date of order
12/01/2020
12/01/2020
Having purchased a rug for myself and been very happy with it, this was purchased for a friend. She confirms she is very satisfied also.
5.00
Excellent

Date of publication
11/01/2020
Date of order
11/01/2020
11/01/2020
Only down side is that it still will not lay flat it should have been rolled not folded.
4.00
Good

Date of publication
04/01/2020
Date of order
21/12/2019
04/01/2020
Recommended, good price .
5.00
Excellent

Date of publication
30/12/2019
Date of order
15/12/2019
30/12/2019
No tracking on delivery, queried where it was several times over 4 day period only to find when they eventually bothered to check that it had been delivered somewhere but not to me. Very poor customer service - they couldn’t sort out a replacement before New Year so had refund instead. They need to improve their customer skills and actually chase up enquiries.
1.00
Very Poor

The Rug Shop UK replies: 11/01/2020
Hi, we are sorry for any inconvenience caused, but i have just checked all the email threads and can confirm that we kept you informed with all the possible updates through calls as well and the moment you asked for the refund we had refunded the full amount back to your account. But still if you have faced any issues or disappointment with our customer service, we are sorry.

Date of publication
28/12/2019
Date of order
28/12/2019
28/12/2019
fast delivery and great comms but the keys are their professionalism, friendliness and the quality of the goods. I have bought from them before but, on rennovating my bathroom and needing a red rug, I was actually looking at the right colour in Dunelm but was put off by the quality - so I went for The Rug Shop sight-unseen and they didn't let me down.
5.00
Excellent

Date of publication
12/12/2019
Date of order
04/12/2019
12/12/2019
Pleased with how efficient and quick our delivery was Also, very pleased with the rug
5.00
Excellent

Date of publication
11/12/2019
Date of order
01/12/2019
11/12/2019
Wry nice rug and quite reasonable.
5.00
Excellent

Date of publication
09/12/2019
Date of order
09/12/2019
09/12/2019
I loved the rug and it is really of good quality. I am very happy with the product
4.67
Excellent

Date of publication
07/12/2019
Date of order
30/11/2019
07/12/2019
Delivered before expected date.
Excellent quality and service.
5.00
Excellent

Date of publication
05/12/2019
Date of order
05/12/2019
05/12/2019
Good quality exact shade of cream very happy with my new rug
5.00
Excellent

Date of publication
30/11/2019
Date of order
30/11/2019
30/11/2019
Rug left outside .......... I had to ask my elderly mother to drive to my home to take in the rug as just left outside
5.00
Excellent

Date of publication
28/11/2019
Date of order
21/11/2019
28/11/2019
I was very disappointed and cancelled my order due to the rug I had ordered being out of stock. There was no issues with my money being refunded but I did point out that stock levels should be checked before taking customers money.
1.00
Very Poor

The Rug Shop UK replies: 30/11/2019
Hi Hellena, we are sorry for any inconvenience caused but at this busy period of the year sometimes this happens, that particular size 200 x 290 which you had ordered was out of stock, other sizes are all in stock, plus this is one of our most popular range but we still have thousands of other designs and can offer you some similar looking alternatives. Kind regards

Date of publication
27/11/2019
Date of order
27/11/2019
27/11/2019
On placing my order I was informed the items were out of stock and asked if I wanted to proceed, which I did. I was regularly informed of progress of my order right up to delivery. Not only were the items beautiful and of high quality but customer service was excellent. You will certainly be my first port of call in future and I will certainly recommend you. Thank you
5.00
Excellent

Date of publication
16/11/2019
Date of order
16/11/2019
16/11/2019
Very pleased with my rug, nice thick pile,and comfortable to walk on.
4.33
Good

Date of publication
16/11/2019
Date of order
16/11/2019
16/11/2019
I bought the York rug in purple, it has a lovely simple design and looks really expensive.
I am very pleased with my purchase.
Thank you
5.00
Excellent

Date of publication
12/11/2019
Date of order
04/11/2019
12/11/2019
excellent all round, speedy service and delivery . lovely rugs.
Thank you.
5.00
Excellent

Date of publication
09/11/2019
Date of order
09/11/2019
09/11/2019
OMG, I can not believe how lovely and soft this rug is. I bought the blush pink rug that also has sparkles in, they are very subtle and not in your face. I've hoovered this rug with no problems and has not lost any of the pile. Love this rug, good choice, good company to buy from, fast delivery with tracking. I would recommend The Rug Shop UK anytime. Thank you
5.00
Excellent

Date of publication
08/11/2019
Date of order
08/11/2019
08/11/2019
The colour of the rug shown online was ivory which is what I believed I had purchased, not the multi colour that arrived
There was no follow up customer service whatsoever.
I paid a lot of money for your rug and each day I look at it and know it was a mistake. There was no packing provided to return it and yes I am extremely disappointed at the misrepresentation given by the Rug Company
2.33
Poor

The Rug Shop UK replies: 12/11/2019
Hi Tina, we are sorry to hear that, but just to clarify our Company name is The Rug Shop UK where you have mentioned The Rug Company in the end. I think there might be a confusion. Thanks

The Rug Shop UK customer reviews

The Rug Shop UK

The Rug Shop UK was certified by Trusted Shops on 19/03/2014.

Contact
94 Garnett Street
BD3 9HB Bradford
United Kingdom
info@therugshopuk.co.uk
The Rug Shop UK
Owner
Furnishings UK LTD
94 Garnett Street
BD3 9HB Bradford
United Kingdom
Trade register
Companies House 08298992
Authorized representative
Mamit Agarwal
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with The Rug Shop UK in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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