Certificate for The Rug Shop UK

No. X4B140DBFF2CEC582595EFB8E1AB79496
 

Approved on
19/03/2014
Valid until
18/03/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for The Rug Shop UK



Excellent

4.77/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 377 Trusted Shops reviews collected in the last 12 months.
In total, The Rug Shop UK has already collected 889 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
15/10/2018
Date of order
15/10/2018
15/10/2018
The reason for only 3 stars is that the rug didn't match the image of the image on line. In the image it was more of a "rust" colour and when it was received it was more red. We specifically wanted it not rot be red and to make it worse I could have purchased a similar red rug more cheaply on ebay. Any chance of a partial refund?
4.33
Good

Date of publication
15/10/2018
Date of order
13/10/2018
15/10/2018
Error message ref payment when ordering so didnt know if the order was placed or not. No weekend customer service so had to wait a few days for confirmation.
4.00
Good

Date of publication
15/10/2018
Date of order
13/10/2018
15/10/2018
The rug was delivered as requested with perfect timing, it looks great and customer service was excellent - speedy and responsive. Thoroughly recommended.
5.00
Excellent

Date of publication
14/10/2018
Date of order
14/10/2018
14/10/2018
Excellent service and product b
5.00
Excellent

Date of publication
14/10/2018
Date of order
14/10/2018
14/10/2018
Excellent service and such a high quality rug for the price i shall be ordering again sometime
4.67
Excellent

Date of publication
14/10/2018
Date of order
14/10/2018
14/10/2018
Excellent product .
4.33
Good

Date of publication
14/10/2018
Date of order
14/10/2018
14/10/2018
No comment.
5.00
Excellent

Date of publication
13/10/2018
Date of order
13/10/2018
13/10/2018
Good service, nice rug but pictures on website can be deceptive when it comes to colour as they are a brighter than they look but all in all very happy anyway.
4.00
Good

Date of publication
13/10/2018
Date of order
13/10/2018
13/10/2018
Nice rug
5.00
Excellent

Date of publication
13/10/2018
Date of order
13/10/2018
13/10/2018
brand new.extremely happy with the rug.thank you
5.00
Excellent

Date of publication
13/10/2018
Date of order
13/10/2018
13/10/2018
Quick service, carpet is nice looking with a few blemishes but OK for the price.
4.33
Good

Date of publication
13/10/2018
Date of order
13/10/2018
13/10/2018
The rugs that I bought are very good quality for the price I paid. I am happy with my purchases.
5.00
Excellent

Date of publication
13/10/2018
Date of order
13/10/2018
13/10/2018
Excellent goods, service and delivery, would recommend.
5.00
Excellent

Date of publication
13/10/2018
Date of order
13/10/2018
13/10/2018
We love our new rug, the colour match to our carpet is excellent. We needed a certain size and this fits perfectly, well done rug shop UK.
5.00
Excellent

Date of publication
13/10/2018
Date of order
13/10/2018
13/10/2018
I am totally satisfied.
5.00
Excellent

Date of publication
13/10/2018
Date of order
13/10/2018
13/10/2018
Fantastic service, beautiful quality rug. So happy with purchase. Thanks so much
5.00
Excellent

Date of publication
06/10/2018
Date of order
06/10/2018
06/10/2018
The rug is amazing,I'm very pleased
5.00
Excellent

Date of publication
03/10/2018
Date of order
03/10/2018
03/10/2018
Very good service rugs are great quality very happy with mine
5.00
Excellent

Date of publication
03/10/2018
Date of order
03/10/2018
03/10/2018
Excellent value for money. Hassle free service.
5.00
Excellent

Date of publication
03/10/2018
Date of order
03/10/2018
03/10/2018
Rug was just what I imagined it to be. Great quality.
The rug arrived a day early without notification but fortunately I had left a note for another delivery so it could be left in a safe place.
4.33
Good

Date of publication
03/10/2018
Date of order
03/10/2018
03/10/2018
For the price these rugs are great. Just the color I wanted and the quality is a lot better than I thought it would be. I ordered 3 different sizes as scatter rugs for my bedroom
5.00
Excellent

Date of publication
03/10/2018
Date of order
03/10/2018
03/10/2018
Excellent all round Good communication and fast delivery. Would use again
5.00
Excellent

Date of publication
03/10/2018
Date of order
03/10/2018
03/10/2018
Very straightforward transaction. Very pleased with the look and quality of our rug. Will definitely use again.
5.00
Excellent

Date of publication
03/10/2018
Date of order
03/10/2018
03/10/2018
The delivery wasn’t on time as when it was supposed to be, apart from that the rug is beautiful.
3.67
Good

Date of publication
03/10/2018
Date of order
03/10/2018
03/10/2018
Stunning rug, great price & fast delivery. Have recommend this site to so many friends already
5.00
Excellent

Date of publication
03/10/2018
Date of order
03/10/2018
03/10/2018
Very good service.
Carpet is a much lighter colour than looked online but it is lovely and great quality.
4.67
Excellent

Date of publication
03/10/2018
Date of order
03/10/2018
03/10/2018
Rug was good quality
4.67
Excellent

Date of publication
01/10/2018
Date of order
29/09/2018
01/10/2018
would highly recommend
5.00
Excellent

Date of publication
29/09/2018
Date of order
29/09/2018
29/09/2018
Product is as described and shown online. Delivery was within that promised.
5.00
Excellent

Date of publication
29/09/2018
Date of order
29/09/2018
29/09/2018
Lovely quality rugs, bought in sale so exceptional value.. delighted
5.00
Excellent

Date of publication
29/09/2018
Date of order
29/09/2018
29/09/2018
Email delivery confirmation not accurate - got 2 with different days quoted. Had this before with this company.
4.50
Excellent

Date of publication
25/09/2018
Date of order
25/09/2018
25/09/2018
Lovely rug. Beautiful and great quality.
5.00
Excellent

Date of publication
24/09/2018
Date of order
24/09/2018
24/09/2018
I'm most satisfied with the carpet I ordered for my dining room from The Rug Shop. This is without question the finest rug I've ever had. Also very reasonable shipping costs to Sweden. Thanks a lot
5.00
Excellent

Date of publication
23/09/2018
Date of order
23/09/2018
23/09/2018
The runner we bought was very good quality. The colours were just like the rug in the pictures. The delivery was quick & we are very pleased with our purchase.
5.00
Excellent

Date of publication
23/09/2018
Date of order
20/09/2018
23/09/2018
Gorgeous colour luxurious feel fast delivery well packaged would recommend
5.00
Excellent

Date of publication
23/09/2018
Date of order
23/09/2018
23/09/2018
Far too overpriced for what it is
1.33
Very Poor

The Rug Shop UK replies: 10/10/2018
Hi Catherine, we are really sorry that the item "Cascade Powder Luxury Polyester Rug by Asiatic" is not upto your satisfaction level, as we are in retailing business and not the manufacturers. We have over 20,000 designs from over 30 different Suppliers, but we'll make sure to definite pass this quality issue to our Supplier to avoid any future disappointments. Regards Sam

Date of publication
22/09/2018
Date of order
22/09/2018
22/09/2018
Very happy with the excellent service and lovely rug
5.00
Excellent

Date of publication
22/09/2018
Date of order
22/09/2018
22/09/2018
Fantastic value for money. Our fifth rug from this company but it will not be our last
5.00
Excellent

Date of publication
22/09/2018
Date of order
22/09/2018
22/09/2018
Great rug...good quality and fits well on a wooden floor.
5.00
Excellent

Date of publication
22/09/2018
Date of order
22/09/2018
22/09/2018
Huge selection. Easy ordering. Delivery took about a week. Pretty easy and straightforward.
4.67
Excellent

The Rug Shop UK customer reviews

The Rug Shop UK

The Rug Shop UK was certified by Trusted Shops on 19/03/2014.

Contact
94 Garnett Street
BD3 9HB Bradford
United Kingdom
info@therugshopuk.co.uk
The Rug Shop UK
Owner
Furnishings UK LTD
94 Garnett Street
BD3 9HB Bradford
United Kingdom
Trade register
Companies House 08298992
Authorized representative
Mamit Agarwal
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with The Rug Shop UK in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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