Certificate for The Rug Shop UK

No. X4B140DBFF2CEC582595EFB8E1AB79496
 

Approved on
19/03/2014
Valid until
18/03/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for The Rug Shop UK



Excellent

4.80/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 148 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 457 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Goods as described good quality and order processing and delivery superb. Thanks
5.00
Excellent

After waiting for a selected rug it was infortunately no longer available. Reselection was easier with suggestions via email from the company. We are pleased with our second choice.
5.00
Excellent

Quality items at outstanding prices with quick delivery. Excellent all round service.
5.00
Excellent

Very fast delivery, good value for money, would definitely order again and recommend to family and friends
5.00
Excellent

Excellent all round
5.00
Excellent

All good - thanks. They price matched my rug and refunded the difference plus 10 as promised
5.00
Excellent

The Rug Shop UK replies: 19/04/2017
Hi Elaine, Thanks for shopping with us. We always tend to be professional while doing business with our customers and so was the case with this Price Match Promise with your order. We hope to hear from you again in future and serve you well. Once again, thanks for shopping with us and we hope you enjoy your rug well.

Very good quality design looks expensive just what i wanted, what i saw online i got.
5.00
Excellent

The Rug Shop UK replies: 19/04/2017
Nice to hear that you are happy and satisfied with our rug. We are happy that we have added another valuable client to the list of our satisfied customers.

Excellent very pleased with the rug & service.

Thank You.
5.00
Excellent

The Rug Shop UK replies: 10/04/2017
Hi Davd, It's nice to hear from our valued customers. We thank you for purchasing with us and taking time to review us. We are happy to serve you well and look forward for more orders in future. Keep shopping with us and enjoy your rug.

Quick delivery and easy 2 use website
4.33
Good

The Rug Shop UK replies: 10/04/2017
Hi Lowri, it's always good to hear from our valued customers. As an online business, it is our prime motto to provide easy and hassle free shopping experience to our customers. Your feedback is an assurance that we are moving on right track.

Good price, quick delivery and excellent customer service
5.00
Excellent

The Rug Shop UK replies: 03/04/2017
It is nice to hear that we have received another positive feedback for our quick delivery, best prices and well efficient customer support team.

very happy with terence conran rug from rug shop. The colour and quality are just as expected based on photos. Delivery reasonably prompt.
5.00
Excellent

The Rug Shop UK replies: 03/04/2017
Hi Caroline, It's nice to hear from our valued customers. We thank you for purchasing with us and taking time to review us. We are happy to serve you well and look forward for more orders in future. Keep shopping with us and enjoy your rug.

Quick delivery, easy to use website, would definitely recommend.
5.00
Excellent

The Rug Shop UK replies: 03/04/2017
It's always good to hear from our valued customers. As an online business, it is our prime motto to provide easy and hassle free shopping experience to our customers. Your feedback is an assurance that we are moving on right track.

Absolutely chuffed with my rug and a great price :)
4.67
Excellent

The Rug Shop UK replies: 03/04/2017
We thank you so much for your positive rating and lovely comment. Hope you enjoy your rug!

Really fast delivery of quality, competitively priced goods. What more could you hope for?
5.00
Excellent

The Rug Shop UK replies: 03/04/2017
Hi David, Thanks for shopping with us. We are happy that we have come up to your expectations. Hope you enjoy it well.

High quality item at outstanding price with next day delivery. Truly excellent service.
5.00
Excellent

The Rug Shop UK replies: 31/03/2017
Nice to hear that you are satisfied with our services. We are happy that we have added another valuable client to the list of our satisfied customers.

The rug I ordered was a discontinued line, but I was offered a small discount if I wanted to choose an alternative. I am very pleased with my new rug.
4.67
Excellent

The Rug Shop UK replies: 21/03/2017
Thank you Carol for such a pleasant feedback for us. We are looking forward to serve you in future. Once again thank you for your order. We hope you enjoy your rug well.

AAA+
5.00
Excellent

The Rug Shop UK replies: 23/02/2017
Looks like we did a great job to get such an awesome and overwhelming feedback. Once again thank you so much for shopping with us. Hope to serve you in future.

A GREAT SHOPPING EXPERIENCE.
5.00
Excellent

The Rug Shop UK replies: 14/02/2017
It's always good to hear from our valued customers. As an online business, it is our prime motto to provide easy and hassle free shopping experience to our customers. Your feedback is an assurance that we are moving on right track.

Beautiful rug. Excellent quality. Delivered extremely quickly.
5.00
Excellent

The Rug Shop UK replies: 14/02/2017
Thank you for your lovely feedback. Looks, Quality & Delivery... you have praised us for all. Your feedback is an assurance that we are working on right direction. Always looking forward to serve you in the future again.

Great Rug. The only downside to this order was that when I placed the order I didn't realise the rug was out of stock. The order was completed and 15 minutes later I received an email stating that it would be two weeks before delivery due to a slight delay with their supplier. However,The rug shop kept me up to date with progress and delivered exactly when it they said it would be.
5.00
Excellent

The Rug Shop UK replies: 15/02/2017
Thank you for your lovely feedback. We always tend to strive forward for better customer experience and your positive feedback is an assurance that we are working in the right direction.

I got a great rug, exactly as I wanted, and much cheaper than the competitor, which was great. I did feel that the order turnaround time could have been improved, however.
4.50
Excellent

The Rug Shop UK replies: 15/02/2017
Thank you Amy for your lovely feedback about our rug and its competitive pricing.

Accurate product description of this beautiful rug and very prompt delivery.
5.00
Excellent

The Rug Shop UK replies: 14/02/2017
It is nice to hear that we have received another positive feedback for our quick delivery and well efficient customer support team. We always tend to provide the best possible representation of rugs on our site. And thanks for shopping with us.

Very pleased with my purchase - the colours of the design are a light berry and a grey-green on a pale beige background, which compliment my decor well. I did feel a link to track the purchase would've been useful as I wasn't totally sure when it would arrive. However, even though I was out when he came, I left a note for the delivery driver and he left it with a neighbour so happy days
4.33
Good

The Rug Shop UK replies: 15/02/2017
Hi Julie Fellows, We are very pleased to hear that you are happy with our rug. We have taken your point regarding the regular updates while the parcel is in transit and we would work upon it as well. Once again thank you for taking a time to review us.

Good quality rug lovely colour
4.67
Excellent

The Rug Shop UK replies: 14/02/2017
Lovely! We are very thankful for your purchase and such a positive feedback.

excellent service
5.00
Excellent

The Rug Shop UK replies: 14/02/2017
We are thankful for your lovely feedback. Hope you enjoy your purchase!

This is the third occasion on which we have used The Rug Shop. All the rugs have been exactly as described and photographed on the web site. We live in Portugal and the delivery service by courier has been excellent. We are able to track the order and delivery has always been made ahead of the projected delivery date.
5.00
Excellent

The Rug Shop UK replies: 14/02/2017
It is nice to hear that we have received another positive feedback for our quick delivery and well efficient customer support team. We always tend to provide the best possible representation of rugs on our site. And thanks for shopping with us.

Excellent service and quality
5.00
Excellent

The Rug Shop UK replies: 14/02/2017
Thanks a lot! We are happy to serve you.

very happy with the design, price and quality of our new rug. Oh and super quick delivery Thanks
5.00
Excellent

The Rug Shop UK replies: 14/02/2017
We appreciate you for taking a time to review us. It is good to your hear that we have received another great feedback for our quick delivery and awesome product quality.

Although out of stock when first ordered they did deliver when they said they would and kept me informed of its progress on a regular basis,so far no complaints.
5.00
Excellent

The Rug Shop UK replies: 25/01/2017
Thank you Susan for such a lovely rating. We have always thrived for customer satisfaction. Looks like we are doing well. Once again thank you so much for doing business with us. Hope you enjoy your rug.

Good communication, arrived very quickly and item was as expected, thank you
5.00
Excellent

The Rug Shop UK replies: 13/01/2017
Thank you for your positive feedback. Hope you enjoy your rug well. Once again, thanks for shopping with us.

Colours do match my colour theme. Had the rug laying flat for a week now and it still looks ruffled in places and has not flattened out.
4.33
Good

The Rug Shop UK replies: 12/01/2017
Thanks We are happy to have served you well.

Nice rug Well packed. I was unable to track my delivery so I rang customer service on the Thursday for an approximate delivery date. I was told it would arrive Mon or Tue the following week. In fact it arrived Friday the day after I rang. Luckily I was home. Communication could be improved.
4.33
Good

The Rug Shop UK replies: 12/01/2017
Thanks. We are happy that you loved our rug. We have taken your point and it will certainly help us improve our services to serve you better in future. Once again, thanks for shopping with us.

Good informative intuitive website, wide range of products, easy selection, ordering and payment process, excellent order confirmation and delivery communications, early delivery, excellent product - what more could you ask - oh, very competitive price as well
Many Thanks, a pleasure to do business with.
5.00
Excellent

The Rug Shop UK replies: 12/01/2017
Thanks. We are happy that we have come up to your expectations. It's always good to hear from our valued customers. As an online business, it is our prime motto to provide easy and hassle free shopping experience to our customers. Your feedback is an assurance that we are moving on right track.

Good service and quality
4.67
Excellent

The Rug Shop UK replies: 12/01/2017
Thanks a lot! We are happy to serve you.

Delivered a bit later than expected (40 days) but no other problems
4.00
Good

The Rug Shop UK replies: 19/12/2016
Hi Ricardo, Thanks for taking time to review our product and services. Looks like there is nothing wrong with our product quality as each of our product has to pass through stringent quality checks. This exceptional delay in delivery occurred due to our direct supplier going out of stock with no restocking in the closest date. Our additional 10 discount was a gesture of gratitude.

Can't fault the delivery or the service offered. Two matching rugs were ordered and they are exactly right for what we wanted. The cat seems to approve of them, too.
5.00
Excellent

The Rug Shop UK replies: 03/12/2016
Customer services, quick delivery and quality products are 3 of our main pillars and it seems like we are doing good. Hope you enjoy our rugs. Also hoping your cat too might have some great time on our rugs.

100 satisfied
5.00
Excellent

The Rug Shop UK replies: 03/12/2016
Thanks for your valuable feedback. It is our pleasure to serve you satisfactorily.

Very good
5.00
Excellent

The Rug Shop UK replies: 03/12/2016
Thanks a lot! We are happy to serve you.

the customer service could not be any better,the goods were well packed and in perfect condition,i received the goods days before expected an excellent service
5.00
Excellent

The Rug Shop UK replies: 22/11/2016
We are extremely grateful for such lovely feedback from you and we hope you enjoy your purchase.

Great experience, will definitely use again and recomend
5.00
Excellent

The Rug Shop UK replies: 22/11/2016
We are very appreciative of your kind words and we wish you enjoyment with your purchase, thank you.

The Rug Shop UK customer reviews

The Rug Shop UK

The Rug Shop UK was certified by Trusted Shops on 19/03/2014.

Contact
94 Garnett Street
BD3 9HB Bradford
United Kingdom
info@therugshopuk.co.uk
The Rug Shop UK

Owner
Furnishings UK LTD
94 Garnett Street
BD3 9HB Bradford
United Kingdom
Trade register
Companies House 08298992
Authorized representative
Mamit Agarwal
More information about the Trusted Shops customer reviews
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5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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