BRICOFLOR
Reviews:

110 reviews in the last 12 months1,264 total reviews  

4.40
Good
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Top positive review

4 Dec 2023
 Verified review
I love the choice. I went for the Twist Green which is really smashing. We've had funand games laying the tiles. I think i would definately use a different adhesive to the water_based "Wakol" - have had a few "lifts"-mi just don't feel it is adequate for me to lay these well using that. We noticed the tiles shifted on drying, the joins have opened up a bit , but i am not going to drive myself mad over that, rather i have flooded those areas with the varnish/sealer. That goes on nicely and gives a good tough finish. Overall i am pleased and they look lovely. I have a lot to learn obviously, but all in all, i am happy. Thankyou

Top negative review

12 Sept 2023
 Verified review
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
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Reviews for BRICOFLOR

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6 days ago
 Verified review
We ordered a royal blue carpet for an event and it really made the central aisle stand out, it was a fab colour match for the client and really good quality that we're able to reuse for the next one. The only feedback would be more communication internally throughout the delivery process - we needed it delivering ahead of our trucks being loaded for the event and couldn't seem to get a reliable update.
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13 days ago
 Verified review

Such a delight!

It’s a second order we did with Bricofloor and they never fail. We have a cork floor in the attic and first floor now. It’s so beautiful, they play with the light, soundproofing great stuff! We love this all the way through. Plus Julie from customer service very efficient , friendly and always helping to get things moving. Thank you so much ! Jacek & Daria
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7 hours ago
 Verified review
All Ok, the parcel was torn, but contents was fine. the parcel was left at the door step, nobody rang or knocked to let us know it had arrived
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23 Feb 2024
 Verified review
Wallpaper is such good quality and so lovely. Customer service was very helpful with giving refund when delivery driver asked for a payment.
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1 Mar 2024
 Verified review
Excellent all round. Very good choice, reasonably priced and very quick delivery. I cannot fault them.
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7 days ago
 Verified review
Great product range and speedy delivery for an unbeatable price. What's not to love?
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22 Feb 2024
 Verified review
Great carpet, looked really nice on a campervan ceiling !!!
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4 Mar 2024
 Verified review
Great customer service, good prices and speedy delivery.
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26 Feb 2024
 Verified review

Great boarders.

The range of paper boarders that you offer.
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22 Feb 2024
 Verified review
Good communication
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13 days ago
 Verified review

Inaccurate Stock Levels Online

Showing stock as in stock online when it is in fact out of stock. Money is taken and the order gets placed only to then have to wait 3 days for a refund when they email to advise.
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Answer by BRICOFLOR
13 days ago
Dear Customer, Apologies for the inconvenience caused by the stock discrepancy. We informed you within 3 hours and ensured your refund was processed by the next day. We appreciate your understanding. Your BRICOFLOR Team
9 days ago
 Verified review
I haven’t received my order!
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Answer by BRICOFLOR
8 days ago
Dear customer, We apologize for the inconvenience. UPS attempted delivery on Friday, within the expected timeframe, but faced an address issue, causing a delay. It appears we haven't heard from you regarding this. For prompt assistance, please contact our support team via phone or email. We're here to help ensure your order arrives as soon as possible. Thank you for your patience and understanding. Kind regards Your BRICOFLOR Team
30 Jan 2024
 Verified review
On line order was swiftly and efficiently dealt with and the cork tiles are lovely. However, I had tried to contact them by phone which was very unsatisfactory. I was held in a queue of one and then found myself listening to an answer phone message telling my that the store was closed and the opening hours were 9 - 5. It was 12.30pm. Having waited 10 minutes to speak to someone I was less than impressed.
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22 Jan 2024
 Verified review
Easy to place order and get in contact with. Could have done with the information that I wasn't getting my delivery due to bad weather conditions, as I had stopped in all day for the delivery
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23 Jan 2024
 Verified review
Found on line and had excellent service and advice. The samples arrived promptly, the order was smooth and the Lino has arrived on time to complete the job.
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2 Feb 2024
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Super fast delivery, would be good to have some samples available for fast delivery as some of the samples didn't aarive until after I placed my order
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31 Jan 2024
 Verified review
No comms at all regarding delivery date but competitor price was matched and it arrived promptly
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13 Feb 2024
 Verified review
I had issue with the delivery. Excellent customer service, sort out my problem immediately
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13 Feb 2024
 Verified review

Fantastic product

Easy to order, great product, and really helpful team in the office.
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15 Feb 2024
 Verified review
Good Customer Services, speedy delivery and competitively priced
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