Certificate for Viennaconcerts.com

No. X8B808678D4605C7AC52E8D8FAFABE201
 

Approved on
12/02/2014
Valid until
11/02/2021
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Viennaconcerts.com



Excellent

4.68/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 98 Trusted Shops reviews collected in the last 12 months.
In total, Viennaconcerts.com has already collected 1,272 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/03/2020
Date of order
25/02/2020
17/03/2020
A compra e recepção do voucher para o concerto foi ok.
Apenas sugiro que seja permitido fazer a troca do voucher pelos ingressos algumas horas antes do início do concerto, seria uma facilidade para turistas que estão visitando Viena.
4.33
Good

Date of publication
28/02/2020
Date of order
28/02/2020
28/02/2020
Es war eine sehr schöne Erfahrung. Es war einfach und gut organisiert
5.00
Excellent

Date of publication
28/02/2020
Date of order
28/02/2020
28/02/2020
Easy to read website, we discovered a very special concert that we would otherwise have missed. Booking was straightforward and efficient.
4.33
Good

Date of publication
27/02/2020
Date of order
25/02/2020
27/02/2020
The concert took place in December 2019 in Schonbrunn Orangery. The hall in which the concert took place was overheated and having no inflow if fresh air. People were taking their jumpers of and staying in t-shirts/underwear. I was worried my teenage daughter would faint. No one from the staff opened windows even during the break. The concert was however great.
3.67
Good

Date of publication
27/02/2020
Date of order
20/02/2020
27/02/2020
Delighted with your swift reply.
5.00
Excellent

Date of publication
27/02/2020
Date of order
27/02/2020
27/02/2020
GREAT
4.67
Excellent

Date of publication
25/02/2020
Date of order
25/02/2020
25/02/2020
Aucun souci, excellent service de réservation, facile, rapide et efficace. Merci.
5.00
Excellent

Date of publication
25/02/2020
Date of order
25/02/2020
25/02/2020
Before the concert we waited for a cloakroom for a long time. We lacked a message in entry that we must buy the voucher for refreshing et this moment.
3.67
Good

Date of publication
25/02/2020
Date of order
25/02/2020
25/02/2020
Ha sido estupendo poder disponer de unas entradas, con seguridad, un mes antes de mi viaje muchas gracias
5.00
Excellent

Date of publication
25/02/2020
Date of order
25/02/2020
25/02/2020
Отличный сервис Все легко забронировать и забрать билеты в кассе
5.00
Excellent

Date of publication
24/02/2020
Date of order
04/02/2020
24/02/2020
Todo muy bien
4.00
Good

Date of publication
24/02/2020
Date of order
24/02/2020
24/02/2020
Nice concert in special atmosphere
4.33
Good

Date of publication
24/02/2020
Date of order
24/02/2020
24/02/2020
You could include wellcome drink to the guests
to make the concert a real holliday
Polina
5.00
Excellent

Date of publication
24/02/2020
Date of order
24/02/2020
24/02/2020
Everything was on time and in a good quality
4.00
Good

Date of publication
24/02/2020
Date of order
24/02/2020
24/02/2020
Whole your service was excelent
5.00
Excellent

Date of publication
27/01/2020
Date of order
19/12/2019
27/01/2020
Everything was fine
5.00
Excellent

Date of publication
27/01/2020
Date of order
06/01/2020
27/01/2020
Everything was al right
5.00
Excellent

Date of publication
11/01/2020
Date of order
04/01/2020
11/01/2020
Nice
5.00
Excellent

Date of publication
09/01/2020
Date of order
02/01/2020
09/01/2020
excellent
5.00
Excellent

Date of publication
06/01/2020
Date of order
30/12/2019
06/01/2020
Excellent
5.00
Excellent

Date of publication
21/12/2019
Date of order
10/12/2019
21/12/2019
I was impressed by customer service. Due to a typo in my Email address in my order I did not receive the eTicket. I contacted customer service by Email and within minutes the error was corrected and I received my ticket - great service
5.00
Excellent

Date of publication
26/11/2019
Date of order
19/11/2019
26/11/2019
Fantastic
5.00
Excellent

Date of publication
11/11/2019
Date of order
27/10/2019
11/11/2019
All it's OK
5.00
Excellent

Date of publication
02/11/2019
Date of order
24/10/2019
02/11/2019
Customer service is always a very important matters. It resembles the image of an organisation.
4.00
Good

Date of publication
01/11/2019
Date of order
24/10/2019
01/11/2019
Thea was great
4.67
Excellent

Date of publication
10/10/2019
Date of order
01/10/2019
10/10/2019
good online site
4.00
Good

Date of publication
24/09/2019
Date of order
01/09/2019
24/09/2019
Ordered and received immediately. Slight issue with concert venue, but sorted straight away. Customer service was superb and very professional and customer focused
5.00
Excellent

Date of publication
23/09/2019
Date of order
16/09/2019
23/09/2019
Very nice
5.00
Excellent

Date of publication
20/09/2019
Date of order
19/09/2019
20/09/2019
Excellent concert. Everything was perfect.
5.00
Excellent

Date of publication
12/09/2019
Date of order
05/09/2019
12/09/2019
I like it
5.00
Excellent

Date of publication
09/09/2019
Date of order
09/09/2019
09/09/2019
I visited Mozart Dinner Concert twice. For the first time (in January) the concert and food was excellent. The last time I was there (in April) , the concert was good but the food was cold and doesn´t taste well compare to the same food we had for first time. I was disappointed.
4.00
Good

Date of publication
04/09/2019
Date of order
01/09/2019
04/09/2019
Everything was allright
5.00
Excellent

Date of publication
02/09/2019
Date of order
16/08/2019
02/09/2019
I contacted Vienna Concerts to express my disappointment with the restricted view seats allocated for the Mozart concert at the Vienna Opera House. They replied to explain that it is the Mozart Orchestra that allocate seats, and that they were unaware that the ‘C’ category seats had restricted view. They resolved the situation rapidly and offered some compensation, which was appreciated.
3.67
Good

Date of publication
01/09/2019
Date of order
01/09/2019
01/09/2019
Volle Zufriedenheit in allen Belangen
4.00
Good

Date of publication
29/08/2019
Date of order
29/08/2019
29/08/2019
Satisfied, but I have expected better interpreters.
4.67
Excellent

Date of publication
28/08/2019
Date of order
26/08/2019
28/08/2019
I am very pleased with the service delivered.
5.00
Excellent

Date of publication
28/08/2019
Date of order
28/08/2019
28/08/2019
An excellent ....and friendly afternoon
5.00
Excellent

Date of publication
28/08/2019
Date of order
28/08/2019
28/08/2019
We booked online many months in advance & we had no problems collecting our tickets on the night. The service from the staff at the concert was excellent because they were very helpful with directions
The concert itself was also excellent & helped us fulfil a "bucket list" dream to see a concert in the Golden Hall that we had previously only seen during many televised New Year's Day performances
5.00
Excellent

Date of publication
28/08/2019
Date of order
20/08/2019
28/08/2019
I did the whole transaction for 5 concerts through ViennaConcerts website. They provide good information for answering questions the customer might have. I received confirmation for each concert that I picked and am ready to travel to Vienna in October. I was happy with the ease of the information they provide for me to select concerts to attend.
5.00
Excellent

Date of publication
27/08/2019
Date of order
27/08/2019
27/08/2019
Koncert ve Vienna Kursalon byl nádherný. Večeře, která předcházela v restauraci Johann nám chutnala, ale atmosféra byla poněkud hlučná.
5.00
Excellent

Viennaconcerts.com customer reviews

Viennaconcerts.com

Viennaconcerts.com was certified by Trusted Shops on 12/02/2014.

Contact
Neuer Markt 9 / 12A
1010 Vienna
Austria
es@viennaconcerts.com
Viennaconcerts.com
Owner
Viennaconcerts.com Ticket Office GmbH
Neuer Markt 9 / 12A
1010 Vienna
Austria
Trade register
Wien HRF FN 382564 w
Authorized representative
Edmond Shabani
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Viennaconcerts.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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