Certificate for my-picture.co.uk

No. XA23268EE136744E72B57C71AC6D9ABB5
 

Approved on
26/07/2010
Valid until
25/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for my-picture.co.uk



Excellent

4.69/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 23,870 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 35,018 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
21/02/2018
Date of order
09/02/2018
21/02/2018
Amazing product at an amazing price. Thank you
5.00
Excellent

Date of publication
21/02/2018
Date of order
03/02/2018
21/02/2018
Very happy with the end product will use you again
4.33
Good

Date of publication
21/02/2018
Date of order
09/02/2018
21/02/2018
Beautiful photo . Service eccellent
5.00
Excellent

Date of publication
21/02/2018
Date of order
09/02/2018
21/02/2018
Great service, arrived super fast. Can't wait for my husband to open his birthday present.
5.00
Excellent

Date of publication
21/02/2018
Date of order
09/02/2018
21/02/2018
Excellent, just wish an order history was maintained for reordering. :-)
5.00
Excellent

Date of publication
21/02/2018
Date of order
29/01/2018
21/02/2018
Quality was bad as was unable to see face clearly and sky was very dark. they did send a replacement but this was not a lot better.
2.50
Fair

my-picture.co.uk replies: 22/02/2018
Dear customer, thank you for your feedback. An e-mail is already on the way to you. Surely we can solve this problem together. We're looking forward for your reply, your My-picture.co.uk Team

Date of publication
21/02/2018
Date of order
09/02/2018
21/02/2018
Love my pucture
5.00
Excellent

Date of publication
21/02/2018
Date of order
07/02/2018
21/02/2018
had to wait a few extra days as they gave the parcel to a neighbour who was going on holiday
4.00
Good

Date of publication
21/02/2018
Date of order
26/01/2018
21/02/2018
Initial delivery very good but sent wrong canvas. Tried to contact them immediately to tell them this proved very difficult. Unable to contact by phone had to resort to Chatline who just said email customer services. 2 emails sent, 2nd answered correct canvas arrived 10 days later but by then had missed my husbands birthday. No proper apology or compensation just a well these things happen’
2.67
Fair

my-picture.co.uk replies: 22/02/2018
Dear customer, thank you for your feedback. An e-mail is already on the way to you. Surely we can solve this problem together. We're looking forward for your reply, your My-picture.co.uk Team

Date of publication
21/02/2018
Date of order
09/02/2018
21/02/2018
Excellent service great quality pictures
5.00
Excellent

Date of publication
21/02/2018
Date of order
09/02/2018
21/02/2018
super
5.00
Excellent

Date of publication
21/02/2018
Date of order
09/02/2018
21/02/2018
Their service, product and price deserve the top ranking - its as simple as that
5.00
Excellent

Date of publication
21/02/2018
Date of order
09/02/2018
21/02/2018
Brilliant, honest traders that care about their customers satisfaction. Will definitely use time and time again and can highly recoommend.
5.00
Excellent

Date of publication
21/02/2018
Date of order
09/02/2018
21/02/2018
Picture is far too dark and nothing like the picture I sent to them
2.33
Poor

my-picture.co.uk replies: 22/02/2018
Dear customer, thank you for your feedback. An e-mail is already on the way to you. Surely we can solve this problem together. We're looking forward for your reply, your My-picture.co.uk Team

Date of publication
21/02/2018
Date of order
09/02/2018
21/02/2018
Top drawer..Highly recommended.
5.00
Excellent

Date of publication
21/02/2018
Date of order
09/02/2018
21/02/2018
I am entirely happy with my canvases and would happily recommend this service to friends and family
5.00
Excellent

Date of publication
21/02/2018
Date of order
09/02/2018
21/02/2018
Good
5.00
Excellent

Date of publication
21/02/2018
Date of order
08/02/2018
21/02/2018
Very good quality and good I’m servive
5.00
Excellent

Date of publication
21/02/2018
Date of order
08/02/2018
21/02/2018
Amazing quality of the canvas's. Will use again for future purposes.
5.00
Excellent

Date of publication
21/02/2018
Date of order
26/01/2018
21/02/2018
V.happy with product, fast delivery :)
5.00
Excellent

Date of publication
21/02/2018
Date of order
29/01/2018
21/02/2018
Really happy with product, can't rate customer service as didn't require it :)
5.00
Excellent

Date of publication
21/02/2018
Date of order
08/02/2018
21/02/2018
Absolutely fabulous canvases and very fast delivery.
5.00
Excellent

Date of publication
21/02/2018
Date of order
09/02/2018
21/02/2018
Product quality was fantastic
5.00
Excellent

Date of publication
21/02/2018
Date of order
09/12/2017
21/02/2018
Review change after many emails, I received a new copy of my picture plus a code for a another picture
4.00
Good

Date of publication
21/02/2018
Date of order
09/02/2018
21/02/2018
Excellent Service and quality
5.00
Excellent

Date of publication
21/02/2018
Date of order
08/02/2018
21/02/2018
Really easy to upload and complete. Canvas picture was half the price of competitors.
Great product, great price and speedy delivery. Perfect
5.00
Excellent

Date of publication
20/02/2018
Date of order
28/01/2018
20/02/2018
Easy order and fast service/delivery. Good value.
5.00
Excellent

Date of publication
20/02/2018
Date of order
08/02/2018
20/02/2018
Great company with high standards and quality of goods.
5.00
Excellent

Date of publication
20/02/2018
Date of order
26/01/2018
20/02/2018
So happy with my canvas great quality and an awesome customer service thankyou so much will definitely be ordering again.
5.00
Excellent

Date of publication
20/02/2018
Date of order
08/02/2018
20/02/2018
Excellent can't fault it or them the picture is absolutely amazing
5.00
Excellent

Date of publication
20/02/2018
Date of order
08/02/2018
20/02/2018
I was absolutely thrilled when I saw my photo.I was able to track and knew when it would arrive.
5.00
Excellent

Date of publication
20/02/2018
Date of order
08/02/2018
20/02/2018
Quick delivery and great quality
5.00
Excellent

Date of publication
20/02/2018
Date of order
04/02/2018
20/02/2018
Absolutely outstanding amazing quality definitely recommend to buy from here
5.00
Excellent

Date of publication
20/02/2018
Date of order
08/02/2018
20/02/2018
wow Great Service, Great Quality, Great Speed, Perfect and a Big Thank You.
5.00
Excellent

Date of publication
20/02/2018
Date of order
08/02/2018
20/02/2018
Quality of blanket....not great.
3.00
Fair

my-picture.co.uk replies: 21/02/2018
Dear customer, thank you for your feedback. An e-mail is already on the way to you. Surely we can solve this problem together. We're looking forward for your reply, your My-picture.co.uk Team

Date of publication
20/02/2018
Date of order
08/02/2018
20/02/2018
Have past ur details on to friends as pleased with my prints
5.00
Excellent

Date of publication
20/02/2018
Date of order
08/02/2018
20/02/2018
Fast delivery But. Package arrived damaged and wet canvas damaged.
3.00
Fair

my-picture.co.uk replies: 21/02/2018
Dear customer, thank you for your feedback. An e-mail is already on the way to you. Surely we can solve this problem together. We're looking forward for your reply, your My-picture.co.uk Team

Date of publication
20/02/2018
Date of order
08/02/2018
20/02/2018
The most amazingly brilliant canvas making company I’ve ever done business . Please carrie on the five star service. G
5.00
Excellent

Date of publication
20/02/2018
Date of order
08/02/2018
20/02/2018
We love the two picture frames we received but unfortunately one of them arrived with a damage frame. I emailed the company advising them of what happened and attached a couple of pictures. The next day I received a reply saying that if I emailed the picture to them they will send a new one. Was very pleased with the quick resolution and Fantastic customer care we received. A
5.00
Excellent

Date of publication
20/02/2018
Date of order
08/02/2018
20/02/2018
great thank you so much
5.00
Excellent

my-picture.co.uk customer reviews

my-picture.co.uk

canvas, photos & pictures

my-picture.co.uk was certified by Trusted Shops on 26/07/2010.

my-picture.co.uk transforms your favourite photos and pictures into an artwork by printing them onto high quality fibre artist cotton canvas. Due to the high levels of white in artists' linen canvas, the colours of your original image are reproduced exactly. Another huge advantage is the brilliance of the colours.

Contact
Am Gleisdreieck 5
50823 Köln
Germany
Tel: +49 (0)1805-226827
14 Cent/min from landlines. Higher fees may be applicable for calls from mobile phones.
Fax: +49 (0)180 5 226828
info@my-picture.co.uk
my-picture.co.uk

Owner
United Arts GmbH
Am Gleisdreieck 5
50823 Köln
Germany
Trade register
Amtsgericht Köln HRB 76098
Authorized representative
Philipp Mühlbauer
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with my-picture.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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