Certificate for AC Silver

No. XA5FD8C9225E901578DD47626B8D4292D
 

Approved on
31/07/2014
Valid until
30/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for AC Silver



Excellent

4.99/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 39 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 120 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
I was extremely impressed by the plateau. The detail is so sharp and it is truly magnificent.It is a centrepiece on its own and has highlighted the punch bowl that I had previously bought from you. I am really glad to own it and I really would like to thank you for all the superb items that you put on your site.
5.00
Excellent

Delivery from AC was as promised but two additional days delayed delivery in the US. Help and information from AC Silver was excellent. The quality of the ring is very good, and pleased my wife.

I am impressed with AC Silver experience, knowledge, and enthusiasm. I have met with jewelers across the world due to my job travel- AC Silver exceeded my expectations.
4.67
Excellent

Dealing with Mr. Campbell was the paradigm of how a business transaction should take place. More than that, he took pains to make everything clear and pleasant. As a collector, I would love the opportunity to interact with him again.
5.00
Excellent

A marvellous transaction abetted by the courteous and super-attentive Andrew Campbell himself - with our request for details (for a claret jug) dealt with promptly over a bank holiday weekend.
Fantastic customer service, and meticulous packing of a beautifully restored and cleaned piece, altogether a very happy ending.
5.00
Excellent

Excellent service, product and delivery time
5.00
Excellent

I cannot describe the delight I felt when opening my exquisitely presented package. Andrew obviously takes great pride in what he does. The experience is so much greater than just buying an item from him. My ring was everything I expected and more. The descriptions and images on his site are so informative. I would have no hesitation in recommending him, and will definitely visit on-line again.
5.00
Excellent

Everything about this purchase was excellent. I would be only too pleased to buy again from Mr Campbell.
5.00
Excellent

French Antique Diamond & Ruby Ring:
Wow what can I say The ring is stunning, your customer service is the best that I have ever received, the ring is breath taking the gift wrapping was just beautiful this is the first time I have received anything packed so well. I am absolutely thrilled with the ring it is perfect - thank you so much. STUNNING
5.00
Excellent

Our coffeepot was expertly packed and arrived exactly as described. Every communication with Andrew was gracefully helpful. We could not be more pleased
5.00
Excellent

The goods I received were as described on the list. ACS was very prompt in acknowledging my order. I was also very impressed with how prompt the delivery was. The jewelry box inside the package was elegantly wrapped. It was such a pleasant experience to do business with ACS. I would highly recommend ACS to my friends and relatives. Thanks Alen for your personal attention to my order.
5.00
Excellent

This company specialises in high end Silver and ancillary products.

The quality of Service and the 'product bundle' are of a sound and professional company.

I would have no hesitation or concern in further transactions. However, there is a premium to be paid when dealing at this level.
5.00
Excellent

From begining to the end it was complitely perfect contact with vendor . On all my quastions I have had concrete answers. Very high level of all actions without mistakes . Indeed one of the bestest vendors at all .
5.00
Excellent

I received excellent service. There was immediate response to my order and I
was kept very well informed throughout. I received my order very promptly----
much faster than I had expected. My order was expertly packed and the item
itself was beautifully presented. I highly recommend this seller and would happily order from him again.
5.00
Excellent

We would like to express our appreciation for the excellent service we have received all the way through from our first enquiry to the actual delivery of our order. We were kept fully informed at each stage and were fully satisfied with the information we were given, as well as the goods we received. AC Silver packed the goods with particular care. A pleasure to have done business with you.
5.00
Excellent

This was my first time purchasing jewelry over the internet and overseas so I was extremely cautious. AC Silver responded quickly and kindly to every request I made. It was a big relief to have the 30 day return policy although I didn't need it When the ring arrived, it was exactly as described and EXQUISITE I am thrilled with this unique piece and would purchase from them again.
5.00
Excellent

Amazing service and exquisite goods. I have purchased many items from AC Silver, and I am never disappointed.
5.00
Excellent

Exceptional customer service
5.00
Excellent

Dear Andrew,

I am so happy with my beautiful emerald ring purchase and I can't thank you enough for your attention to quality and customer care.

It was a pleasure to work with you, especially considering the delicate care needed to size my ring. The packaging and attention to detail to send it was impeccable.

I am now another one of your loyal customers

Warm regards,
Kim M.
5.00
Excellent

Online shopping with AC Silver cannot be more efficient and reliable. From my initial enquiry about an antique piece (which I came across casually from Google search) through their website, I received prompt attention and answer from Andrew (the shop owner). Then further enquiries until I decided to buy the antique piece, the whole process up to delivery was smooth and efficient. Truly wonderful.
5.00
Excellent

We recently purchased two pieces of rare early silver from AC Silver. Andrew Campbell has been professional throughout. The pieces are beautiful and arrived promptly and were well packed. We anticipate a continuing relationship with AC Silver.
5.00
Excellent

Andrew couldn't have been more helpful. He was prompt in easing my concerns about the item arriving in time and kept me updated on developments every step of the way. The packaging for the item was top notch - carefully boxed, with lots and lots of absorbing materials and carefully marked as fragile.

The item is divine too - perfect and definitely a reflection of the pictures and video.
5.00
Excellent

Excellent, very prompt, and very polite communication and customer service. Order and delivery went very smoothly. The item is gorgeous and just as described. Very nice website.
5.00
Excellent

Andrew is extremely professional and international shipping of my engagement ring to the United States was seamless. The ring is beautiful and unique. We couldn't be happier with our purchase and Andrew's assistance.
5.00
Excellent

I was so impressed with the customer service and attentiveness of Andrew. The ring I ordered was even better than I expected. I would definitely purchase again from him
5.00
Excellent

Excellent and polite service and attention to detail.
Goods of a super quality and my wife is absolutely delighted.
Not the cheapest perhaps but certainly top drawer re quality and customer service.
Will definitely shop here again.
5.00
Excellent

A very good experience with AC Silver.
The Antique silver bowl is very fine and exceptional quality and in excellent condition.
The bowl has been professionally prepared and dispatched without any problem and quickly shipped.
The seller is really very very excellent .
Fiorella from Rome
5.00
Excellent

I wanted to buy something special with some money my grandfather had left, the extra little personal touch these guys did for me on purchasing my ring made it even more special. Amazing, thank you.
5.00
Excellent

I bought a superb diamond pendant from AC Silver that I had seen on their website. The staff were more than helpful on the phone, and my pendant arrived safely and promptly lavishly wrapped together with a comprehensive folder containing all the documentation.
I wouldn't hesitate to recommend AC Silver to anyone. Very happy with their service.
5.00
Excellent

I was extremely satisfied with the product purchased. It was exactly as described on the website and the condition was equally as described.
5.00
Excellent

Andrew and his colleagues were really helpful by giving me all the help and advice I needed for such an important purchase. It's good to see old fashion customer service still around and gave me the confidence to buy knowing I would have good support should I need it after the sale. I would highly recommend them to anyone.
5.00
Excellent

Andrew was very helpful throughout the purchase and answered my queries very quickly. The delivery was prompt and my ring arrived beautifully packaged. Most importantly the ring was stunning and exactly as described. I am delighted with my purchase.
5.00
Excellent

I was extremely impressed right from contacting your company. The pendant I purchased is everything you stated and more. I felt very pampered to receive such beautiful gift wrapping, just as if I had walked out of your shop.
All the paperwork was of a high standard which was important to me having bought a diamond. Thank you Andrew and Staff.
5.00
Excellent

Having decided to purchase a George V trinket silver and enamelled box, the service I received was excellent. The purchase was immediately confirmed along with the method of delivery and the day and time of delivery. This was perfect for me as I work away and cannot always be at home to sign for items. The package arrived on time, packed to perfection with the insurance documents. Brilliant.
5.00
Excellent

Very nice tankard.
Very pleased.
Excellant condition, as described.
5.00
Excellent

I was very happy with all aspects of the purchase, the speed of the original reply, the sales service, the packing, delivery etc., etc. I would not hesitate in doing further business with this company, and can heartily recommend it to friends and colleagues. The care that is shown both for what they sell, and their customers is exemplary.
5.00
Excellent

Exquisite cigarette case. The new centerpiece of my collection. Andrew was very helpful about answering all of my questions. Excellent packing and fast delivery.
5.00
Excellent

I'm 100 percent satisfied with my purchase (antique opal and diamond ring) and warmly recommend AC Silver.
Everything was spot on - quality of the item, communication, service of resizing, dispatch to Australia, custom clearance, delivery...
A high quality service from A to Z.
5.00
Excellent

I have successfully received my sterling tea set. It is beautiful and in perfect condition, exactly what I had hoped for

AC Silver shipped the item promptly, and great care was taken in packaging the goods.

The inclusion of a valuation certificate was very much appreciated. Everything was perfect

The AC Silver web site is very well organized; and the photographs and video enabled.
5.00
Excellent

Andrew provides a first class service and his product was of the highest quality. I did not feel pressured into purchasing and Andrew even provided a valuation certificate for insurance purposes, together with an invoice. Too many dealers provide you with absolutely no documentation, so this made a pleasant change. Would not hesitate to recommend AC Silver to other would be purchasers.
5.00
Excellent

AC Silver customer reviews

AC Silver

Antique Silverware & Diamond and Gemstone Jewellery

AC Silver was certified by Trusted Shops on 31/07/2014.

AC Silver specialises in antique sterling silver in addition to antique, vintage and contemporary diamond and gemstone jewellery. Supplementing the retail premises in the North East of England, AC Silver has a high quality website which offers 1600 unique items of jewellery and silverware for sale. Each piece is clearly described, and benefits from having a product video and multiple images, so you can truly appreciate the beauty of any item before purchasing. With a large worldwide base AC Silver offers FREE International shipping. All items are individually quality checked, polished and professionally packed on dispatch ensuring not only high quality acquisitions, but a service to match.

Contact
35b St Georges Terrace, Jesmond
NE2 2SU Newcastle Upontyne
United Kingdom
enquiries@acsilver.co.uk
AC Silver

Owner
Andrew Stuart Campbell
35b St Georges Terrace, Jesmond
NE2 2SU Newcastle Upontyne
United Kingdom
Authorized representative
Gemma Tubbrit
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with AC Silver in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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