Certificate for AC Silver

No. XA5FD8C9225E901578DD47626B8D4292D
 

Approved on
31/07/2014
Valid until
30/07/2021
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for AC Silver



Excellent

5.00/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 52 Trusted Shops reviews collected in the last 12 months.
In total, AC Silver has already collected 253 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
05/07/2020
Date of order
05/07/2020
05/07/2020
Very pleasant and professional to deal with and the items are exactly as described. I particularly appreciate the quality of the information provided on the website along with excellent images that help me to buy with confidence.
5.00
Excellent

Date of publication
05/07/2020
Date of order
05/07/2020
05/07/2020
Beautiful jewelry, informative presentations followed by helpful and personalized service : quick response to queries, reassuring information . I am and will remain a repeat customer
5.00
Excellent

Date of publication
24/06/2020
Date of order
24/06/2020
24/06/2020
Exceptional quality silver and top service, Andrew’s advice and professional knowledge is invaluable. I would recommend AC Silver with complete confidence. Many thanks!
5.00
Excellent

Date of publication
16/06/2020
Date of order
16/06/2020
16/06/2020
AC Silver was terrific to deal with - from description and quality of the item we purchased, answering questions clearly and promptly, and quality and speed of shipping. The entire transaction was a pleasure!
5.00
Excellent

Date of publication
11/06/2020
Date of order
11/06/2020
11/06/2020
Andrew was an absolute pleasure to business with. I ordered an engagement ring from the USA during Covid and it could not have gone any smoother. I highly recommend AC Silver and thank you once again Andrew.
5.00
Excellent

Date of publication
06/06/2020
Date of order
06/06/2020
06/06/2020
The quality of the purchased item(s) was as previously excellent. The service and communication was excellent, courteous and obliging. This was not the first nor the last purchase that I have and will make with AC silver. Keep up the excellent work.
5.00
Excellent

Date of publication
04/06/2020
Date of order
04/06/2020
04/06/2020
Despite the coronavirus epidemic Andrew and his staff provided excellent advice, help and support. The articles arrived promptly, well packed and with all the supporting documentation. Thank you.
5.00
Excellent

Date of publication
30/05/2020
Date of order
30/05/2020
30/05/2020
It really is virtually impossible to add to all the previous extremely 'outstanding' reviews. Every aspect has been covered in detailing a very professional service that truly is 'second to none'.
5.00
Excellent

Date of publication
23/05/2020
Date of order
23/05/2020
23/05/2020
The tazza arrived the day after I had ordered it, and when I finally removed all the bubble wrap . . . it is a stunning piece, with wonderful Art Deco lines. It was well packed with all the supporting documentation. Thanks to AC Silver for excellent customer service.
5.00
Excellent

Date of publication
22/05/2020
Date of order
22/05/2020
22/05/2020
Oh wow -this piece has EXCEEDED my expectations! Andrew was amazing and steadfast during my entire transaction I bought it during the pandemic and while
in a different country so it was a little tricky getting the money wired but other than that there were no hiccups I CANNOT RECOMMEND AC SILVER AND ANDREW ENOUGH Quality, gorgeous pieces with guarantees I’m
so happy!!!! Buy with confidence
5.00
Excellent

Date of publication
22/05/2020
Date of order
22/05/2020
22/05/2020
Great product
Great turnaround during these difficult pandemic times
5.00
Excellent

Date of publication
21/05/2020
Date of order
21/05/2020
21/05/2020
I was absolutely over the moon with the earrings I bought from AC silver. I was given such a professional service from Andrew from the outset and the earrings arrived the next day special delivery. They were presented beautifully as were all the documents. I received such a lovely email back from Andrew when I’d confirmed I’d got the earrings. Can highly recommend AC silver.
5.00
Excellent

Date of publication
19/05/2020
Date of order
19/05/2020
19/05/2020
Andrew (ACSilver) is absolutely delightful to work with and the item purchased was even more beautiful than the videos shared on line. He even followed up weeks later (due to COVID restrictions) with all of the appraisal paperwork. I am incredibly grateful for his fine pieces and plan to do business with him/his store in the future. Wishing you all the best and continued good health.
5.00
Excellent

Date of publication
16/05/2020
Date of order
16/05/2020
16/05/2020
I purchased a beautiful antique gold locket from AC silver, which I am absolutely delighted with. From the initial phone call to discuss the item to delivery, I received excellent customer service. My locket arrived next day, complete with valuation and care instructions. It was beautifully wrapped as well. A very professional service.
5.00
Excellent

Date of publication
21/04/2020
Date of order
21/04/2020
21/04/2020
I found the website easy to navigate and the Chat Live’ facility really useful. Andrew responded swiftly and helpfully clarifying all points. Purchasing was easy and straight-forward, and delivery of the item was swift. The piece was exactly as described in fact it was superb! The photographs didn’t quite do it justice! Overall the whole experience was seamless and absolutely first rate.
5.00
Excellent

Date of publication
15/04/2020
Date of order
15/04/2020
15/04/2020
It was a pleasure to do business with AC Silver, The gold Vesta case was of exceptional quality and exactly as the pictures and description that were provided!
Thank you very much.
5.00
Excellent

Date of publication
25/03/2020
Date of order
25/03/2020
25/03/2020
Excellent service and support!
5.00
Excellent

Date of publication
23/03/2020
Date of order
23/03/2020
23/03/2020
Thank you very much for a wonderful item, a perfect communication, and a very fast delivery. It was a perfect transaction.
5.00
Excellent

Date of publication
21/03/2020
Date of order
20/03/2020
21/03/2020
Very valued team. From the start of my transaction right through to the end. Patient, extremely trustworthy, top communinication, and wonderful couriers who communicated every step of its journey. I admit to being a bit worried to deal with someone that hadn’t been recommended to me. But after this transaction I would not hesitate in recommending Andrew and his team to anyone. thank you so much. J
5.00
Excellent

Date of publication
03/03/2020
Date of order
03/03/2020
03/03/2020
I have purchased a full eternity ring on the 24/2 and delivery was next day. The whole process was the best experience ever buying something expensive online. I was slightly apprehensive to start with but Andrew soon put my mind at ease followed by the friendly service provided by Louise over the phone, it was all hassle free, fabulous and fun! High recommended and will definitely be back :)
5.00
Excellent

Date of publication
01/03/2020
Date of order
01/03/2020
01/03/2020
Thank you for a wonderful buying experience.The ring was more than we expected,it was beautiful,my wife is so pleased.
5.00
Excellent

Date of publication
25/02/2020
Date of order
25/02/2020
25/02/2020
Extremely professional and friendly service. I can’t fault or think of anything which would improve the service I received. Many thanks
5.00
Excellent

Date of publication
22/02/2020
Date of order
22/02/2020
22/02/2020
Just a total wonderful shopping experience. The on line video was a great help to me purchasing this item, and once I decided to put a bid on the item it was just plain sailing from then on, the constant communication made the hole transaction effortless.
When the item arrived (very promptly I might add) it was packed perfectly, the correspondence within a great addition. Many thanks.
5.00
Excellent

Date of publication
09/02/2020
Date of order
09/02/2020
09/02/2020
After a slight delay with the local US post I received my parcel in good condition. I'm absolutely delighted with my 18k gold emerald & diamond ring The emerald is simply radiant and the whole piece is exquisite. True to the video & photos. Very comfortable too. I very much appreciated the appraisal documents and elegant info packet enclosed, as well as Andrew's exceptional customer service.
5.00
Excellent

Date of publication
28/01/2020
Date of order
28/01/2020
28/01/2020
Five star service .One of the best buying experiences I have had and your attention to detail is well, just fantastic-detailed description, good communication, fast delivery and excellent packaging.Thank you for an absolutely beautiful brooch.Andrew was a pleasure to work with,highly recommend.
5.00
Excellent

Date of publication
28/01/2020
Date of order
28/01/2020
28/01/2020
I have purchased a wide variety of antique silver from AC silver. Without exception, each transaction has been handled swiftly and professionally. My acquisitions have exceeded every expectation, and Mr. Campbell has spared no effort in providing extraordinary customer service. Superb goods, stellar service. Highest recommendation to anyone interested in doing business with AC Silver.
5.00
Excellent

Date of publication
14/01/2020
Date of order
14/01/2020
14/01/2020
Excellent service. Fine quality item and first rate Customer Service. Prompt delivery and all documentation, including insurance certificate included. Recommended.
5.00
Excellent

Date of publication
10/01/2020
Date of order
10/01/2020
10/01/2020
Andrew was a pleasure to work with. He was responsive, informative and extremely courteous. The purchase item was shipped immediately and arrived in immaculate packaging. The item itself was as advertised with lots of documentation and useful information. Very please with the product and my experience. Would definitely recommend.
5.00
Excellent

Date of publication
02/01/2020
Date of order
02/01/2020
02/01/2020
What a very lovely business to be served by. Professional, caring, excellent service, and in my case a very fine product, even better than expected. Hat's off to another best of British business
5.00
Excellent

Date of publication
21/12/2019
Date of order
21/12/2019
21/12/2019
Andrew was fantastic. Best service in retail I've ever experienced. I am in United States and was a little hesitant making such a large purchase from overseas but the piece in stunning and arrived in good order. I cannot recommend them highly enough. Well done.
5.00
Excellent

Date of publication
14/12/2019
Date of order
14/12/2019
14/12/2019
I was a bit worried about ordering online, and when I had problems with the payment at first I was even more so. However the regular and very reassuring communications from Andrew, and the phone call resolved it all. I was delighted when I received the package, and so was my wife with her present. Everything exceeded my expectations and I would not hesitate to buy from them again.
5.00
Excellent

Date of publication
11/12/2019
Date of order
11/12/2019
11/12/2019
The care taken over our order from beginning to end was amazing, to an extent rarely found nowadays. I cannot fault anything about it, and would strongly recommend this firm to anybody. It was a delight to deal with them, and to feel a valued customer.
5.00
Excellent

Date of publication
26/11/2019
Date of order
26/11/2019
26/11/2019
Just a wonderful exchange of insights and terrific customer service.
5.00
Excellent

Date of publication
22/11/2019
Date of order
22/11/2019
22/11/2019
Superb customer service with a friendly and warm approach. Rest assured that A C Silver thoroughly know their stuff.
Their jewellery really is of outstanding quality that you can’t help but be impressed.
I’ve dealt with many jewellers over the years and Andrew and his team are by far the most impressive.
Thank you for an absolutely beautiful piece of jewellery.
5.00
Excellent

Date of publication
07/11/2019
Date of order
07/11/2019
07/11/2019
Very satisfactory experience with this seller. The silver items were delightful, in perfect condition, exactly as described, and were shipped promptly. Emails were answered quickly and courteously. Tracking number was provided spontaneously. And the complimentary zipped storage bags were a lovely added touch.
5.00
Excellent

Date of publication
30/10/2019
Date of order
30/10/2019
30/10/2019
Each e-mail I sent was answered very thoroughly, and promptly. And when I was finally ready to place an order, my item was received, here in Canada, within five days of placing the order. Amazing
5.00
Excellent

Date of publication
15/10/2019
Date of order
15/10/2019
15/10/2019
Very good contact Just delightful. Anytime again ...
5.00
Excellent

Date of publication
09/10/2019
Date of order
09/10/2019
09/10/2019
Everything perfect
5.00
Excellent

Date of publication
05/10/2019
Date of order
05/10/2019
05/10/2019
I am extremely pleased with my purchase, thank you. I was intrigued to find the wide selection of premium quality items in Andrew Campbell's online shop. After an exchange of messages with Andrew I was reassured that it would be safe to make a substantial purchase which then arrived well packaged by courier at the expected time and the items were of exceptional quality. Highly recommended.
5.00
Excellent

Date of publication
01/10/2019
Date of order
01/10/2019
01/10/2019
AC Silver customer service is very friendly, very helpful and no purchaser's question is left unanswered. Delivery is timely, prompt and efficient. Any purchase that I have undertaken have never fail to impress.
5.00
Excellent

AC Silver customer reviews

AC Silver

Antique Silverware & Diamond and Gemstone Jewellery

AC Silver was certified by Trusted Shops on 31/07/2014.

AC Silver specialises in antique sterling silver, antique, vintage and contemporary diamond and gemstone jewellery. Supplementing the retail premises in the North East of England, AC Silver has a high quality website which offers 1600 unique items of jewellery and silverware for sale. Each piece is clearly described, has a product video and multiple images, the beauty of any item can be truly appreciated before purchasing. With a large worldwide base AC Silver offers FREE national and International shipping. All items are hand picked by Andrew Campbell, only exceptional examples of type are included within the AC Silver inventory. Pieces are professionally packed, jewellery gift packaged, promptly despatched, ensuring an exemplary customer service.

Contact
35b St Georges Terrace, Jesmond
NE2 2SU Newcastle Upontyne
United Kingdom
enquiries@acsilver.co.uk
AC Silver
Owner
Andrew Stuart Campbell
35b St Georges Terrace, Jesmond
NE2 2SU Newcastle Upontyne
United Kingdom
Authorized representative
Gemma Tubbrit
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with AC Silver in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.