Certificate for AC Silver

No. XA5FD8C9225E901578DD47626B8D4292D
 

Approved on
31/07/2014
Valid until
30/07/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for AC Silver



Excellent

5.00/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 46 Trusted Shops reviews collected in the last 12 months.
In total, AC Silver has already collected 216 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
15/10/2019
Date of order
15/10/2019
15/10/2019
Very good contact Just delightful. Anytime again ...
5.00
Excellent

Date of publication
09/10/2019
Date of order
09/10/2019
09/10/2019
Everything perfect
5.00
Excellent

Date of publication
05/10/2019
Date of order
05/10/2019
05/10/2019
I am extremely pleased with my purchase, thank you. I was intrigued to find the wide selection of premium quality items in Andrew Campbell's online shop. After an exchange of messages with Andrew I was reassured that it would be safe to make a substantial purchase which then arrived well packaged by courier at the expected time and the items were of exceptional quality. Highly recommended.
5.00
Excellent

Date of publication
01/10/2019
Date of order
01/10/2019
01/10/2019
AC Silver customer service is very friendly, very helpful and no purchaser's question is left unanswered. Delivery is timely, prompt and efficient. Any purchase that I have undertaken have never fail to impress.
5.00
Excellent

Date of publication
25/09/2019
Date of order
25/09/2019
25/09/2019
Amazing delivery by Andrew and his staff customer service is on top and the goods was just tremendous
5.00
Excellent

Date of publication
23/09/2019
Date of order
20/09/2019
23/09/2019
Absolutely the best.Top class personal service,amazing goods and value. I could not recommended this Company more..When the parcel arrived it was much better than I thought.Buy with complete confidence..My Wife was delighted.
5.00
Excellent

Date of publication
22/09/2019
Date of order
22/09/2019
22/09/2019
First class choice of items and help with my purchase by knowledgeable and keen members of the team at ac silver.
I would certainly recommend ac silver to anyone wishing to buy jewellery.
5.00
Excellent

Date of publication
21/09/2019
Date of order
21/09/2019
21/09/2019
The product arrived shortly after placing the order, and the packaging of the product was also polite. We are very satisfied with the beautiful product as shown in the video. I asked questions about various products, but they answered everything carefully.
5.00
Excellent

Date of publication
20/09/2019
Date of order
20/09/2019
20/09/2019
Expert and accurate descriptions of the jewellery, and a pleasure to deal with once the buying decision had been made. Five stars fully deserved - I couldn't recommend AC Silver enough.
5.00
Excellent

Date of publication
29/08/2019
Date of order
29/08/2019
29/08/2019
A pleasure to do business with, highly recommend....
5.00
Excellent

Date of publication
27/08/2019
Date of order
27/08/2019
27/08/2019
My experience with Andrew has been excellent, he has responded quickly and honestly. I’m very happy with my purchase it is exactly as described and I’m very pleased
5.00
Excellent

Date of publication
19/08/2019
Date of order
19/08/2019
19/08/2019
Five star service from start to finish. My ring is stunning, even more beautiful than I expected it to be. Also, the personal but professional service is lovely - something that you don't find very often with online shopping. Thank you very much Andrew. I hope to be back for more of your gorgeous jewellery very soon.
5.00
Excellent

Date of publication
14/08/2019
Date of order
14/08/2019
14/08/2019
Thoroughly pleased with the service, given that it was such a delicate product which had to be delivered overseas, I had my apprehensions but I was pleasantly reassured and informed throughout the whole process- I would highly recommend them both for the quality of their goods and for their very kind, personal and professional service Thank you so much we're very happy with our purchase
5.00
Excellent

Date of publication
26/07/2019
Date of order
26/07/2019
26/07/2019
Bracelet arrived quickly and safely, I was lost for words at how beautifully wrapped it was. One of the best buying experiences I have had and your attention to detail is well, just fantastic. Buying on line was totally hassle free and it and it exceeded my expectations. I will be back...there are several items I would love to own

Thanks again
5.00
Excellent

Date of publication
10/07/2019
Date of order
10/07/2019
10/07/2019
The tray fits perfectly with my art deco tea set of the Aline type by Philippe Wolfers.
The transaction was smooth and the delivery fast
5.00
Excellent

Date of publication
04/07/2019
Date of order
04/07/2019
04/07/2019
Deliver is very smooth and Jewel is very beautiful
Andrew understand my questions and options. He reply always quick
5.00
Excellent

Date of publication
19/06/2019
Date of order
19/06/2019
19/06/2019
Andrew at AC Silver provided quality service throughout the process of my purchase. He is prompt with response and truly has a passion for what he does which made the purchase all the more enjoyable. AC Silver comes highly recommended, and I agree it is a 5 star service. Thank you, Andrew
5.00
Excellent

Date of publication
09/06/2019
Date of order
07/06/2019
09/06/2019
Andrew Campbell was helpful and prompt in answering my queries. His description of the ring that I bought was accurate and I'm very happy with it. The delivery was made promptly and was well packaged.
5.00
Excellent

Date of publication
07/05/2019
Date of order
07/05/2019
07/05/2019
So delighted with the ring I purchased and the great service from Andrew. I will definitely purchase again and recommend to friends.
5.00
Excellent

Date of publication
12/04/2019
Date of order
05/03/2019
12/04/2019
I ordered an item of silver, which AC Silver kindly agreed to do on layaway terms. The communication was always courteous and prompt. The item arrived as scheduled. AC Silver included complimentary silver care items which was a nice touch - mist thoughtful was a silver storage pouch. A seamless transaction; I would certainly buy from Mr Campbell again.
5.00
Excellent

Date of publication
10/04/2019
Date of order
10/04/2019
10/04/2019
I have now bought three items of beautiful old jewellery from AC Silver. Andrew and his team are friendly, polite and helpful. All emails are responded to within 24 hours, but usually within minutes It is a pleasure to receive a package from AC Silver: a delight to see and open in itself. I will be happy to continue being a loyal customer and I regularly browse the website. Thank you Kate
5.00
Excellent

Date of publication
06/03/2019
Date of order
06/03/2019
06/03/2019
Everything was PERFECT with this order. The product, the packaging, the swift delivery. I am most pleased and satisfied with this company and will be back I am sure.
5.00
Excellent

Date of publication
01/03/2019
Date of order
01/03/2019
01/03/2019
I bought a beautiful 18ct Gold Albert Chain and am absolutely delighted with my purchase. The chain is superb and of excellent quality. The packaging and presentation were outstanding and extremely professional. Customer service communication was prompt and helpful throughout. Highly recommended.
5.00
Excellent

Date of publication
28/02/2019
Date of order
28/02/2019
28/02/2019
The contact was very good and above all fast The ordered goods were packed very well, was there within 48 hours and in an excellent condition I can only recommend ACS and would go back anytime
5.00
Excellent

Date of publication
15/02/2019
Date of order
15/02/2019
15/02/2019
Excellent in all aspects; Andrew was very knowledgeable & informative; Earrings are spectacular & true in person to how they appeared on the website & how Andrew represented them to be. Andrew provided an excellent, professional Certification of the earrings’ origin (Victorian), authenticity, the specifics including gold karat, design, & a formal statement of value perfect for insurance.
5.00
Excellent

Date of publication
08/02/2019
Date of order
08/02/2019
08/02/2019
I was unsure of buying online from a company I had never heard of. I wanted quit an unusual ring & colour of stone so was delighted to find it after lots of online search. But I can definitely say, from my first enquirey of email I was given all the necessary information to make me feel at ease. Andrew has excellent customer service & communication skills.. I can’t recommend shopping here enough.
5.00
Excellent

Date of publication
04/02/2019
Date of order
04/02/2019
04/02/2019
Stunning ring. Stunning packaging and excellent service. Prompt replies from Andrew via email, no hard sell, the ring sold itself in all honesty though. Thank you to Andrew and his staff for everything.
5.00
Excellent

Date of publication
04/02/2019
Date of order
04/02/2019
04/02/2019
The exceptional brooch is really wonderful, the price very good. Processing of the purchase was optimal.
5.00
Excellent

Date of publication
02/02/2019
Date of order
02/02/2019
02/02/2019
I discovered a perfect antique silver teapot at AC Silver and after several enquiries with the vendor have decided to purchase it. In every instance, the vendor replied personally and has made the purchase experience one in which he clearly values relationships with customers. I highly recommend Andrew Campbell for his charm, passion and exquisite stock.
5.00
Excellent

Date of publication
31/01/2019
Date of order
31/01/2019
31/01/2019
Dealing with Andrew and the AC Silver team has been a pleasure. From the moment that I made my first enquiry to receiving my silver was outstanding service at its best. The pieces are exactly as described and a pleasure to own. I would recommend AC Silver to everyone.
5.00
Excellent

Date of publication
20/01/2019
Date of order
20/01/2019
20/01/2019
Communication and service through the whole process was excellent. Staff were delightful to deal with. I was highly impressed with the care and attention put into packaging. Would highly recommend this company.
5.00
Excellent

Date of publication
19/01/2019
Date of order
19/01/2019
19/01/2019
I treated myself to a lovely Aquamarine ring. I am thrilled.The ring is stunning at a fair price with brilliant service. Would definately buy more from this seller and wholeheartedly recommend to others.
5.00
Excellent

Date of publication
18/01/2019
Date of order
18/01/2019
18/01/2019
I’m a repeat customer so that shows how brilliant Andrew’s items are. I’m so pleased with all my lovely items and my last one ,the large diamond platinum ring is exceptional i’m Over the moon with it. I am so pleased with all my beautiful pieces and the service is exceptional. I get a buzz opening the professionally wrapped items , they are done superbly. Looking forward to my next fab purchase.
5.00
Excellent

Date of publication
16/01/2019
Date of order
16/01/2019
16/01/2019
I´ve never seen something more magnificent than the brooch which I received. It´s my 6th purchase in this shop and I´m sure it is not the last one. All the items are truly amazing. The way of presentation (many photos, videos and details), enclosed certificates, great communication, prompt delivery, impeccable service and extra additional information make this shop second to none. Olga,Czech Repu
5.00
Excellent

Date of publication
11/01/2019
Date of order
11/01/2019
11/01/2019
My transaction with AC Silver was a painless and pleasant experience. Helpful staff and a superb piece of jewellery which reflected the description shown on the website. Thank you.
5.00
Excellent

Date of publication
29/12/2018
Date of order
29/12/2018
29/12/2018
It has been an absolute pleasure shopping with AC Silver; Andrew was quick to respond to my email queries in a friendly and informative manner, offering help and advice, swiftly.
The goods arrived promptly, packaged beautifully and with essential paperwork bound, to keep safe.
The jewellery itself was exactly as described/pictured online; stunning and of exquisite quality.
An absolute pleasure
5.00
Excellent

Date of publication
26/12/2018
Date of order
26/12/2018
26/12/2018
We received the ring we ordered it was fabulous and nothing but great things to say about the personal service and quality of the items we have bought.
I reccomend AC Silver and if you dont buy their items I will
5.00
Excellent

Date of publication
22/12/2018
Date of order
22/12/2018
22/12/2018
Dear Andrew

I want to thank you again for all the things you did for me.

I never met such a great seller like you.

The ring and the claret jug was exactly as described.

Everything was perfect starting on the high quality of the things I bought, great and quick one day shipping and the best customer service ever ending.


I definitely will come back to make more purchases.

Marcel
5.00
Excellent

Date of publication
12/12/2018
Date of order
12/12/2018
12/12/2018
I came across this wonderful shop via 1stdibs.com in the U.S.

This store operates at a standard we hope to emulate in our business. The pieces have arrived beautifully packaged with every piece of documentation one could want.

And since I'm in the "States," it's amazing to have my orders arrive so quickly.

Well done
5.00
Excellent

Date of publication
10/12/2018
Date of order
10/12/2018
10/12/2018
ACS is known for its standard of excellence in every respect. Thank you Andrew & staff, it's a great pleasure to purchase in your shop.
5.00
Excellent

AC Silver customer reviews

AC Silver

Antique Silverware & Diamond and Gemstone Jewellery

AC Silver was certified by Trusted Shops on 31/07/2014.

AC Silver specialises in antique sterling silver in addition to antique, vintage and contemporary diamond and gemstone jewellery. Supplementing the retail premises in the North East of England, AC Silver has a high quality website which offers 1600 unique items of jewellery and silverware for sale. Each piece is clearly described, and benefits from having a product video and multiple images, so you can truly appreciate the beauty of any item before purchasing. With a large worldwide base AC Silver offers FREE International shipping. All items are individually quality checked, polished and professionally packed on dispatch ensuring not only high quality acquisitions, but a service to match.

Contact
35b St Georges Terrace, Jesmond
NE2 2SU Newcastle Upontyne
United Kingdom
enquiries@acsilver.co.uk
AC Silver
Owner
Andrew Stuart Campbell
35b St Georges Terrace, Jesmond
NE2 2SU Newcastle Upontyne
United Kingdom
Authorized representative
Gemma Tubbrit
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with AC Silver in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.