Certificate for AC Silver

No. XA5FD8C9225E901578DD47626B8D4292D
 

Approved on
31/07/2014
Valid until
30/07/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for AC Silver



Excellent

5.00/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 41 Trusted Shops reviews collected in the last 12 months.
In total, AC Silver has already collected 236 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
25/03/2020
Date of order
25/03/2020
25/03/2020
Excellent service and support!
5.00
Excellent

Date of publication
23/03/2020
Date of order
23/03/2020
23/03/2020
Thank you very much for a wonderful item, a perfect communication, and a very fast delivery. It was a perfect transaction.
5.00
Excellent

Date of publication
21/03/2020
Date of order
20/03/2020
21/03/2020
Very valued team. From the start of my transaction right through to the end. Patient, extremely trustworthy, top communinication, and wonderful couriers who communicated every step of its journey. I admit to being a bit worried to deal with someone that hadn’t been recommended to me. But after this transaction I would not hesitate in recommending Andrew and his team to anyone. thank you so much. J
5.00
Excellent

Date of publication
03/03/2020
Date of order
03/03/2020
03/03/2020
I have purchased a full eternity ring on the 24/2 and delivery was next day. The whole process was the best experience ever buying something expensive online. I was slightly apprehensive to start with but Andrew soon put my mind at ease followed by the friendly service provided by Louise over the phone, it was all hassle free, fabulous and fun! High recommended and will definitely be back :)
5.00
Excellent

Date of publication
01/03/2020
Date of order
01/03/2020
01/03/2020
Thank you for a wonderful buying experience.The ring was more than we expected,it was beautiful,my wife is so pleased.
5.00
Excellent

Date of publication
25/02/2020
Date of order
25/02/2020
25/02/2020
Extremely professional and friendly service. I can’t fault or think of anything which would improve the service I received. Many thanks
5.00
Excellent

Date of publication
22/02/2020
Date of order
22/02/2020
22/02/2020
Just a total wonderful shopping experience. The on line video was a great help to me purchasing this item, and once I decided to put a bid on the item it was just plain sailing from then on, the constant communication made the hole transaction effortless.
When the item arrived (very promptly I might add) it was packed perfectly, the correspondence within a great addition. Many thanks.
5.00
Excellent

Date of publication
09/02/2020
Date of order
09/02/2020
09/02/2020
After a slight delay with the local US post I received my parcel in good condition. I'm absolutely delighted with my 18k gold emerald & diamond ring The emerald is simply radiant and the whole piece is exquisite. True to the video & photos. Very comfortable too. I very much appreciated the appraisal documents and elegant info packet enclosed, as well as Andrew's exceptional customer service.
5.00
Excellent

Date of publication
28/01/2020
Date of order
28/01/2020
28/01/2020
Five star service .One of the best buying experiences I have had and your attention to detail is well, just fantastic-detailed description, good communication, fast delivery and excellent packaging.Thank you for an absolutely beautiful brooch.Andrew was a pleasure to work with,highly recommend.
5.00
Excellent

Date of publication
28/01/2020
Date of order
28/01/2020
28/01/2020
I have purchased a wide variety of antique silver from AC silver. Without exception, each transaction has been handled swiftly and professionally. My acquisitions have exceeded every expectation, and Mr. Campbell has spared no effort in providing extraordinary customer service. Superb goods, stellar service. Highest recommendation to anyone interested in doing business with AC Silver.
5.00
Excellent

Date of publication
14/01/2020
Date of order
14/01/2020
14/01/2020
Excellent service. Fine quality item and first rate Customer Service. Prompt delivery and all documentation, including insurance certificate included. Recommended.
5.00
Excellent

Date of publication
10/01/2020
Date of order
10/01/2020
10/01/2020
Andrew was a pleasure to work with. He was responsive, informative and extremely courteous. The purchase item was shipped immediately and arrived in immaculate packaging. The item itself was as advertised with lots of documentation and useful information. Very please with the product and my experience. Would definitely recommend.
5.00
Excellent

Date of publication
02/01/2020
Date of order
02/01/2020
02/01/2020
What a very lovely business to be served by. Professional, caring, excellent service, and in my case a very fine product, even better than expected. Hat's off to another best of British business
5.00
Excellent

Date of publication
21/12/2019
Date of order
21/12/2019
21/12/2019
Andrew was fantastic. Best service in retail I've ever experienced. I am in United States and was a little hesitant making such a large purchase from overseas but the piece in stunning and arrived in good order. I cannot recommend them highly enough. Well done.
5.00
Excellent

Date of publication
14/12/2019
Date of order
14/12/2019
14/12/2019
I was a bit worried about ordering online, and when I had problems with the payment at first I was even more so. However the regular and very reassuring communications from Andrew, and the phone call resolved it all. I was delighted when I received the package, and so was my wife with her present. Everything exceeded my expectations and I would not hesitate to buy from them again.
5.00
Excellent

Date of publication
11/12/2019
Date of order
11/12/2019
11/12/2019
The care taken over our order from beginning to end was amazing, to an extent rarely found nowadays. I cannot fault anything about it, and would strongly recommend this firm to anybody. It was a delight to deal with them, and to feel a valued customer.
5.00
Excellent

Date of publication
26/11/2019
Date of order
26/11/2019
26/11/2019
Just a wonderful exchange of insights and terrific customer service.
5.00
Excellent

Date of publication
22/11/2019
Date of order
22/11/2019
22/11/2019
Superb customer service with a friendly and warm approach. Rest assured that A C Silver thoroughly know their stuff.
Their jewellery really is of outstanding quality that you can’t help but be impressed.
I’ve dealt with many jewellers over the years and Andrew and his team are by far the most impressive.
Thank you for an absolutely beautiful piece of jewellery.
5.00
Excellent

Date of publication
07/11/2019
Date of order
07/11/2019
07/11/2019
Very satisfactory experience with this seller. The silver items were delightful, in perfect condition, exactly as described, and were shipped promptly. Emails were answered quickly and courteously. Tracking number was provided spontaneously. And the complimentary zipped storage bags were a lovely added touch.
5.00
Excellent

Date of publication
30/10/2019
Date of order
30/10/2019
30/10/2019
Each e-mail I sent was answered very thoroughly, and promptly. And when I was finally ready to place an order, my item was received, here in Canada, within five days of placing the order. Amazing
5.00
Excellent

Date of publication
15/10/2019
Date of order
15/10/2019
15/10/2019
Very good contact Just delightful. Anytime again ...
5.00
Excellent

Date of publication
09/10/2019
Date of order
09/10/2019
09/10/2019
Everything perfect
5.00
Excellent

Date of publication
05/10/2019
Date of order
05/10/2019
05/10/2019
I am extremely pleased with my purchase, thank you. I was intrigued to find the wide selection of premium quality items in Andrew Campbell's online shop. After an exchange of messages with Andrew I was reassured that it would be safe to make a substantial purchase which then arrived well packaged by courier at the expected time and the items were of exceptional quality. Highly recommended.
5.00
Excellent

Date of publication
01/10/2019
Date of order
01/10/2019
01/10/2019
AC Silver customer service is very friendly, very helpful and no purchaser's question is left unanswered. Delivery is timely, prompt and efficient. Any purchase that I have undertaken have never fail to impress.
5.00
Excellent

Date of publication
25/09/2019
Date of order
25/09/2019
25/09/2019
Amazing delivery by Andrew and his staff customer service is on top and the goods was just tremendous
5.00
Excellent

Date of publication
23/09/2019
Date of order
20/09/2019
23/09/2019
Absolutely the best.Top class personal service,amazing goods and value. I could not recommended this Company more..When the parcel arrived it was much better than I thought.Buy with complete confidence..My Wife was delighted.
5.00
Excellent

Date of publication
22/09/2019
Date of order
22/09/2019
22/09/2019
First class choice of items and help with my purchase by knowledgeable and keen members of the team at ac silver.
I would certainly recommend ac silver to anyone wishing to buy jewellery.
5.00
Excellent

Date of publication
21/09/2019
Date of order
21/09/2019
21/09/2019
The product arrived shortly after placing the order, and the packaging of the product was also polite. We are very satisfied with the beautiful product as shown in the video. I asked questions about various products, but they answered everything carefully.
5.00
Excellent

Date of publication
20/09/2019
Date of order
20/09/2019
20/09/2019
Expert and accurate descriptions of the jewellery, and a pleasure to deal with once the buying decision had been made. Five stars fully deserved - I couldn't recommend AC Silver enough.
5.00
Excellent

Date of publication
29/08/2019
Date of order
29/08/2019
29/08/2019
A pleasure to do business with, highly recommend....
5.00
Excellent

Date of publication
27/08/2019
Date of order
27/08/2019
27/08/2019
My experience with Andrew has been excellent, he has responded quickly and honestly. I’m very happy with my purchase it is exactly as described and I’m very pleased
5.00
Excellent

Date of publication
19/08/2019
Date of order
19/08/2019
19/08/2019
Five star service from start to finish. My ring is stunning, even more beautiful than I expected it to be. Also, the personal but professional service is lovely - something that you don't find very often with online shopping. Thank you very much Andrew. I hope to be back for more of your gorgeous jewellery very soon.
5.00
Excellent

Date of publication
14/08/2019
Date of order
14/08/2019
14/08/2019
Thoroughly pleased with the service, given that it was such a delicate product which had to be delivered overseas, I had my apprehensions but I was pleasantly reassured and informed throughout the whole process- I would highly recommend them both for the quality of their goods and for their very kind, personal and professional service Thank you so much we're very happy with our purchase
5.00
Excellent

Date of publication
26/07/2019
Date of order
26/07/2019
26/07/2019
Bracelet arrived quickly and safely, I was lost for words at how beautifully wrapped it was. One of the best buying experiences I have had and your attention to detail is well, just fantastic. Buying on line was totally hassle free and it and it exceeded my expectations. I will be back...there are several items I would love to own

Thanks again
5.00
Excellent

Date of publication
10/07/2019
Date of order
10/07/2019
10/07/2019
The tray fits perfectly with my art deco tea set of the Aline type by Philippe Wolfers.
The transaction was smooth and the delivery fast
5.00
Excellent

Date of publication
04/07/2019
Date of order
04/07/2019
04/07/2019
Deliver is very smooth and Jewel is very beautiful
Andrew understand my questions and options. He reply always quick
5.00
Excellent

Date of publication
19/06/2019
Date of order
19/06/2019
19/06/2019
Andrew at AC Silver provided quality service throughout the process of my purchase. He is prompt with response and truly has a passion for what he does which made the purchase all the more enjoyable. AC Silver comes highly recommended, and I agree it is a 5 star service. Thank you, Andrew
5.00
Excellent

Date of publication
09/06/2019
Date of order
07/06/2019
09/06/2019
Andrew Campbell was helpful and prompt in answering my queries. His description of the ring that I bought was accurate and I'm very happy with it. The delivery was made promptly and was well packaged.
5.00
Excellent

Date of publication
07/05/2019
Date of order
07/05/2019
07/05/2019
So delighted with the ring I purchased and the great service from Andrew. I will definitely purchase again and recommend to friends.
5.00
Excellent

Date of publication
12/04/2019
Date of order
05/03/2019
12/04/2019
I ordered an item of silver, which AC Silver kindly agreed to do on layaway terms. The communication was always courteous and prompt. The item arrived as scheduled. AC Silver included complimentary silver care items which was a nice touch - mist thoughtful was a silver storage pouch. A seamless transaction; I would certainly buy from Mr Campbell again.
5.00
Excellent

AC Silver customer reviews

AC Silver

Antique Silverware & Diamond and Gemstone Jewellery

AC Silver was certified by Trusted Shops on 31/07/2014.

AC Silver specialises in antique sterling silver, antique, vintage and contemporary diamond and gemstone jewellery. Supplementing the retail premises in the North East of England, AC Silver has a high quality website which offers 1600 unique items of jewellery and silverware for sale. Each piece is clearly described, has a product video and multiple images, the beauty of any item can be truly appreciated before purchasing. With a large worldwide base AC Silver offers FREE national and International shipping. All items are hand picked by Andrew Campbell, only exceptional examples of type are included within the AC Silver inventory. Pieces are professionally packed, jewellery gift packaged, promptly despatched, ensuring an exemplary customer service.

Contact
35b St Georges Terrace, Jesmond
NE2 2SU Newcastle Upontyne
United Kingdom
enquiries@acsilver.co.uk
AC Silver
Owner
Andrew Stuart Campbell
35b St Georges Terrace, Jesmond
NE2 2SU Newcastle Upontyne
United Kingdom
Authorized representative
Gemma Tubbrit
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with AC Silver in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.