Certificate for Cuckooclocks.com

No. XB98E1EB793E3ACCAF31A54BFB48F3CDB
 

Approved on
03/08/2009
Valid until
02/08/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Cuckooclocks.com



Excellent

4.52/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 150 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 720 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Goods packed really well so as not to get damaged in transit. New Stein is the pride of my collection and represents my 10 years of company service.
5.00
Excellent

very good
5.00
Excellent

superb customer service. very happy with the product. however please insist on private courier services only. india post ruined the delivery packaging
4.33
Good

I would like to thank you very much for the excellent service you are providing. This is my second order and surely not the last.

Regards

Albert
5.00
Excellent

Everything great Thanks
4.00
Good

The clock was very well packed. The item is superb quality and value. Exceptional quality for the price paid.
5.00
Excellent

Sound of the chime very low. Size of clock very small. Works well. Cuckoo not coming out, a bit disappointing. But value for money
2.67
Fair

Arrived in perfect condition. No issues. Easy to track the parcel
5.00
Excellent

GREAT PRODUCT AND DELIVERY . THE HIGH CUSTOMS DUTY WAS A SURPRISE -
4.67
Excellent

Received my clock in three days had it up and running half hour after receiving it.I love it
5.00
Excellent

It was smaller than I wanted and was an extended delivery but other than that very nice product.
3.33
Fair

Hi Thank you for your professional service. We like the clock design and it works well. We were a little disappointed with marks on the front glass. I can send a photo if you want.

Thank you
Patricia Chiofalo
bart43@tpg.com.au
4.33
Good

Love my cuckoo clock, the service was brilliant; delivered much earlier than I expected anf it was wrapped and packed really well for the shipping to New Zealand. Thank-you
5.00
Excellent

Thanks we absolutely love it
5.00
Excellent

I am very satisfied with product, delivery and all.
I will soon be ordering another cuckoo clock for my
Twin grandchildren. They love listening to the cuckoo
and dancing to the music
5.00
Excellent

Excellent product very well packaged and delivered in only 3 days,
Many thanks.
5.00
Excellent

Personal phone call and reduced price everything arrived
5.00
Excellent

I'll let you know when I get the clock. It just made it to New Jersey I am so excited to see it

Thank You, Liz
5.00
Excellent

We absolutely love our Chuckoo Clock The craftsmanship on it is wonderful. The customer service was wonderful as well. Had questions along the way and had them answered very quickly. I highly recommend this company
4.67
Excellent

Packing is not excellent. The top cover of the house of the clock was broken which I had to glue again. Had an impression Battery is included but not. Customs duty is almost 50 of the price of the clock. Customer should know about this before placing the order.
Clock is very good & working fine
4.33
Good

A huge thank you to Mr. Claus-Stefan Duffner for helping me out with my order and making sure everything was taken care of. The clock is just perfect I will certainly let my friends and family know that your company is worth checking out.
5.00
Excellent

EVERYTHING IS FINE ,EXCEPT THE FACT THAT YOU USE THE POSTAL SERVICE AS CARRIERS.
INDIAN POST IS PRETTY SLOPPY.
THE WEIGHTS WERE REMOVED AND WERE SUBSEQUENTLY REPLACED BY YOU
RECOMMEND YOU USE COURIER SERVICE WHICH DELIVERS TO DOORSTEP
INDIAN POST DOES NOT
4.00
Good

We appreciate the despatch service .We wanted a slightly bigger clock ,we estimated wrong
Clock is beautiful and working well
-Regards
5.00
Excellent

First of all I want to say that the product is no doubt fabulous.What a great work of art

Secondly, the customer service is indeed very prompt. They really helped me everytime I had queries.

Lastly, regarding the price of the clock, I have done some research in the internet and found that you people are taking a bit more money(clock price + shipment fees) than others. But still I am satisf
3.67
Good

Convenient and responsive online experience shopping
5.00
Excellent

Speedy delivery. Product was exactly as described.
5.00
Excellent

Happy with purchase
5.00
Excellent

Excellent product
5.00
Excellent

Easy ordering from web site. Delivery prompt. My mum 93 year old Mum absolutely loves her cuckoo clock. Thank you for making her happy.
5.00
Excellent

Nice clock, but cost a little to much. I would put the value around 110-125.
3.67
Good

The clock is beautiful and keeping time very well.
5.00
Excellent

I ordered online from Canada. The clock exceeded our expectations in quality and design. Our order was shipped promptly and packaged properly. I highly recommend this company. I can't wait to see the look on my son's face when he receives his gift.
5.00
Excellent

This seller was very quick and efficient.
5.00
Excellent

I expected the packet would be delivered by DHL. I am not sure at what stage of transportation it was transferred to Postal service. The parcel was delivered by Indian Post.
5.00
Excellent

Totally satisfied with the entire experience. What a wonderful piece of art in the form of a cuckoo clock
5.00
Excellent

Cuckooclocks was amazing They packaged the item extremely well, had great customer service, and my husband loves his product.
5.00
Excellent

Tracking no was not send to mary as requested
1.00
Very Poor

Absolutley love the clock and knowing it is authentic hand made German quality.

The shipping was a little slower on this than expected, but it seemed to be stuck in customs more than anything.
4.33
Good

Cukoo clock is very nice. I have given 4 stars for customer service because I had no chance to interact with them. Every thing was so perfect that there was no need to get in touch with customer service team.
4.67
Excellent

Wonderful Company
5.00
Excellent

Cuckooclocks.com customer reviews

Cuckooclocks.com

Original black forest Cuckoo Clocks

Cuckooclocks.com was certified by Trusted Shops on 03/08/2009.

CuckooClocks.com supplies a wide range of original black forest Cuckoo Clocks. The company is one of the premier manufacturers of cuckoo clocks and offers a worldwide delivery service.

Contact
Schwarzwaldstraße 7
78141 Schönwald
Germany
Tel: +49-(0)7722/77154
Fax: +49-(0)7722/920425
post@cuckooclocks.com
Cuckooclocks.com

Owner
ISDD GmbH
Schwarzwaldstraße 7
78141 Schönwald
Germany
Trade register
Amtsgericht Freiburg HRB 602595
Authorized representative
Reiner Duffner, Claus-Stefan Duffner
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Cuckooclocks.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.