Certificate for Cuckooclocks.com

No. XB98E1EB793E3ACCAF31A54BFB48F3CDB
 

Approved on
03/08/2009
Valid until
02/08/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Cuckooclocks.com



Good

4.47/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 112 Trusted Shops reviews collected in the last 12 months.
In total, Cuckooclocks.com has already collected 884 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
11/12/2018
Date of order
11/12/2018
11/12/2018
I thought the cost of delivery was quite high and only bought the 4 items as I received a 10 discount
4.67
Excellent

Date of publication
07/12/2018
Date of order
05/12/2018
07/12/2018
no complaints
4.67
Excellent

Date of publication
06/12/2018
Date of order
06/12/2018
06/12/2018
Well packaged and delivered in reasonable time. It is a Christmas gift so I cannot tell you about quality etc.
5.00
Excellent

Date of publication
06/12/2018
Date of order
05/12/2018
06/12/2018
I have ordered a mechanical wall clock last Nov 04, 2018, to this day, already a month has passed and I have not received the item. They cannot say where exactly the item is and when it will arrive. They keep saying to wait, but 1 month is too long. Had I known the item will not arrive within that 1 month period, I would have ordered from a different store. Very frustrating and disappointing.
1.33
Very Poor

Date of publication
05/12/2018
Date of order
05/12/2018
05/12/2018
Hi Cuckooclocks.com
Never in my live at this age of 79 years old, had bought or ordered anything from overseas, but when I do order this grandfarther's clock, I got all - the best, the SERVICE, the DELIVERY and PACKAGING, the GOODS SOLIDLY PACKED AND IN EXCELLENT CONDITIONS. Yes, you are THE TRUSTED SHOP. Its a pleasure to do business with you. I will talk to relatives and friends about you.
5.00
Excellent

Date of publication
24/11/2018
Date of order
24/11/2018
24/11/2018
We look forward to giving this beautiful Nutcracker for Christmas.
5.00
Excellent

Date of publication
12/11/2018
Date of order
12/11/2018
12/11/2018
Very supportive, very helpful; great customer service for myself as business traveler to Bosch Germany
5.00
Excellent

Date of publication
09/11/2018
Date of order
05/11/2018
09/11/2018
Good Experience.
4.00
Good

Date of publication
05/11/2018
Date of order
04/11/2018
05/11/2018
Good Experience.
4.00
Good

Date of publication
02/11/2018
Date of order
30/10/2018
02/11/2018
Very good
5.00
Excellent

Date of publication
25/10/2018
Date of order
25/10/2018
25/10/2018
Very satisfied with service. Couldn’t believe delivery was so quick.
5.00
Excellent

Date of publication
23/10/2018
Date of order
22/10/2018
23/10/2018
Fast, efficient, friendly & deliver on time. Great products
5.00
Excellent

Date of publication
13/10/2018
Date of order
13/10/2018
13/10/2018
Beautiful, authentic German stein.
5.00
Excellent

Date of publication
09/10/2018
Date of order
09/10/2018
09/10/2018
I didn't receive my goods
1.00
Very Poor

Date of publication
06/10/2018
Date of order
24/09/2018
06/10/2018
Product is authentic. Works well. Very nice. Though it took long to deliver.
3.33
Fair

Date of publication
06/10/2018
Date of order
06/10/2018
06/10/2018
Product received as per advertised and in mint condition. Delivery is quick as soon as stock became available.
5.00
Excellent

Date of publication
01/10/2018
Date of order
01/10/2018
01/10/2018
thank you.
5.00
Excellent

Date of publication
26/09/2018
Date of order
25/09/2018
26/09/2018
Outstanding quality, keep up your fine workmanship.
5.00
Excellent

Date of publication
18/09/2018
Date of order
18/09/2018
18/09/2018
Ordered a pewter stein, quality of the piece was quite amazing, was very impressed with it and was delivered a day ahead of schedule. would recommend Cuckooclocks.
5.00
Excellent

Date of publication
17/09/2018
Date of order
17/09/2018
17/09/2018
I am very happy to purchase this product.
5.00
Excellent

Date of publication
15/09/2018
Date of order
15/09/2018
15/09/2018
Good product and service.
4.33
Good

Date of publication
15/09/2018
Date of order
15/09/2018
15/09/2018
Just as the photo and received at the expected time
5.00
Excellent

Date of publication
13/09/2018
Date of order
13/09/2018
13/09/2018
Very good response and prompt delivery.
5.00
Excellent

Date of publication
08/09/2018
Date of order
08/09/2018
08/09/2018
The mix up was corrected.
4.33
Good

Date of publication
03/09/2018
Date of order
03/09/2018
03/09/2018
Excellent to deal with. Goods packed very secure and arrived in brilliant package. Will definitely deal with Cuckooclocks again.
5.00
Excellent

Date of publication
02/09/2018
Date of order
02/09/2018
02/09/2018
Fast perfect service. Beautifully packaged. Excellent quality clock. I am totally pleased
THANK YOU
5.00
Excellent

Date of publication
30/08/2018
Date of order
30/08/2018
30/08/2018
Such awesome steins
5.00
Excellent

Date of publication
30/08/2018
Date of order
30/08/2018
30/08/2018
Fantastic Steins
5.00
Excellent

Date of publication
20/08/2018
Date of order
18/08/2018
20/08/2018
Delivery prompt but uk delivery cost expensive
4.67
Excellent

Date of publication
19/08/2018
Date of order
19/08/2018
19/08/2018
The order of steins was shipped prompt and they were very nice steins. Makes two years in a row that I have placed an order and the service has been great both times.
5.00
Excellent

Date of publication
17/08/2018
Date of order
15/08/2018
17/08/2018
Not many choices of shipping available. Actual product was different from pictured in the website. Specifications and dimensions were slightly different. Customer service did not properly look into the issue when customer highlighted some issues. Extra instructions were totally neglected or no advise were given if they cannot be done.
3.00
Fair

Date of publication
13/08/2018
Date of order
13/08/2018
13/08/2018
EXCELLENT EXPERIENCE
5.00
Excellent

Date of publication
06/08/2018
Date of order
06/08/2018
06/08/2018
The lady helped us get the ordered items to the UK without additional postage charges. She was very efficient. Thank you
5.00
Excellent

Date of publication
06/08/2018
Date of order
06/08/2018
06/08/2018
Excellent
5.00
Excellent

Date of publication
30/07/2018
Date of order
30/07/2018
30/07/2018
I ordered 3 steins with a piece of the Berlin wall atop the lid of the stein. Two of the three had a nice piece of the wall with the graffiti paint similar to the picture on their website. The third was mostly what looks like a piece of concrete with a tiny bit of paint on it, not similar to the photo on their website.
4.67
Excellent

Date of publication
23/07/2018
Date of order
23/07/2018
23/07/2018
Didn’t get the clock so far . Don’t know where it has gone . My cuckoo flew away . Feeling sad & depressed .
1.00
Very Poor

Date of publication
15/07/2018
Date of order
15/07/2018
15/07/2018
The clock was delivered as a gift for a 70th birthday gift, recipient was very pleased. Delivery took about a 11/2 weeks.
4.33
Good

Date of publication
10/07/2018
Date of order
10/07/2018
10/07/2018
Efficient, responsive, excellent packaging.
5.00
Excellent

Date of publication
30/06/2018
Date of order
30/06/2018
30/06/2018
The product was great and customer service is really great. However, the delivery part of it was very bad, apart from being a little slow, the product was slightly damaged and there are a lot if hiccups with the customs clearance process. Additional fees were charged for delivery to door steps and a lot of negligence were played at destination country side. I hope this can be looked into.
3.67
Good

Date of publication
20/06/2018
Date of order
20/06/2018
20/06/2018
Good shipping time and item packaged securely for being very fragile
5.00
Excellent

Cuckooclocks.com customer reviews

Cuckooclocks.com

Original black forest Cuckoo Clocks

Cuckooclocks.com was certified by Trusted Shops on 03/08/2009.

CuckooClocks.com supplies a wide range of original black forest Cuckoo Clocks. The company is one of the premier manufacturers of cuckoo clocks and offers a worldwide delivery service.

Contact
Schwarzwaldstraße 7
78141 Schönwald
Germany
Tel: +49-(0)7722/77154
Fax: +49-(0)7722/920425
post@cuckooclocks.com
Cuckooclocks.com
Owner
ISDD GmbH
Schwarzwaldstraße 7
78141 Schönwald
Germany
Trade register
Amtsgericht Freiburg HRB 602595
Authorized representative
Reiner Duffner, Claus-Stefan Duffner
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Cuckooclocks.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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