Certificate for Cuckooclocks.com

No. XB98E1EB793E3ACCAF31A54BFB48F3CDB
 

Approved on
03/08/2009
Valid until
02/08/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Cuckooclocks.com



Good

4.48/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 143 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 686 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Totally satisfied with the entire experience. What a wonderful piece of art in the form of a cuckoo clock
5.00
Excellent

Cuckooclocks was amazing They packaged the item extremely well, had great customer service, and my husband loves his product.
5.00
Excellent

Tracking no was not send to mary as requested
1.00
Very Poor

Absolutley love the clock and knowing it is authentic hand made German quality.

The shipping was a little slower on this than expected, but it seemed to be stuck in customs more than anything.
4.33
Good

Cukoo clock is very nice. I have given 4 stars for customer service because I had no chance to interact with them. Every thing was so perfect that there was no need to get in touch with customer service team.
4.67
Excellent

Wonderful Company
5.00
Excellent

Good quality clock
4.33
Good

This is a very nice cuckoo clock I was looking for a piece that was most like my Grandmother's antique clock that she inherited from her grandmother. This clock looks a lot like hers and it sounds exactly like I remember hers sounding
5.00
Excellent

We were very pleased with the Beer Stein I ordered from you. It was a gift for my husband's 70th birthday. The stein is gorgeous, just what I had hoped for him and ordering it from your site was so easy and arrived well packaged. Thank you so much.
5.00
Excellent

My cuckoo clock is even more beautiful than pictured. Great workmanship. It was professionally packaged and arrived from Germany to New York undamaged. I had a few questions regarding my order and my emails were always answered promptly. Very professional company. In fact, since this transaction, we have already purchased another clock.
5.00
Excellent

Outstanding. I highly recommend this company and its employees .
5.00
Excellent

Shipping was prompt and I'm very pleased with my clock
5.00
Excellent

Fast processing and shipping. A beautiful clock - I will be ordering more in the future (even if I have to make room for another clock)
5.00
Excellent

Excellent service and delightful cuckoo clock
5.00
Excellent

I ordered a Schneider 8 day cuckoo clock. Well I messed up my order and accidently chose the 1 day movement. I sent an email and the error was corrected after only 15 minutes of me notifying them. The price was the best that I found and the service was top notch. I highly recommend Cuckooclocks.com.
5.00
Excellent

Wonderful service and the clock is so pretty and works really well. We love it
5.00
Excellent

Very happy with the clock, good fast delivery
5.00
Excellent

Was looking for a clock that cuckoo and did not read all the details I just looked at the picture and I was very disappointed in the size. I wanted my money back. Your delivery to the us is timely.
1.00
Very Poor

The clock arrived from Germany to India and delivered to my mother-in-law's residence at Vadodara, Gujarat, India, all in less than 10 days, which was fantastic. Packaging and delivery was great.
There were no batteries shipped with the clock, which I think is something you should do. The batteries (C, LR14) are not easily available, at least in India. We have now ordered them online from Amazon.
4.33
Good

Beautiful clock. Absolutely love it Very well packaged. Thank you
5.00
Excellent

Very pleased
5.00
Excellent

The Cuckooclock is wonderful. Will do business with them again. Lauren, Virginia ,USA
5.00
Excellent

perfect
5.00
Excellent

Tracking was good and we had no issues with delivery. However, one of the chains was off the sprocket. Not sure if it was assembled wrong or what. We hung the clock level on the wall, then removed the wire that holds them in place. But when we put the weight on, one chain was not engaged with the gears, so it fell to floor. No repair place near here. Sad as it was a gift. Was able (w/ luck) fix it
3.50
Good

Excellent product and first class delivery.
5.00
Excellent

Ordered clock on feb 2. Still has not arrived and I cannot track shipment
2.00
Poor

Got it as a replacement for a 40 yr old cuckoo clock that was no longer in working order. could not believe it, it's the same clock
5.00
Excellent

Perfect - My husband loves the clock. My experience was Great
5.00
Excellent

You had delivered your goods to me as you promised, Thank you.
4.33
Good

There is a bit defect on my clock, somewhere at the edge of the roof
4.00
Good

Worst customer service .
1.00
Very Poor

Clock came with chains all wrapped around everything inside. Took 2 hours to untangle and then 3 mores hours of adjustments to get everything working. The quality is not what I expected. Pretty shoddy construction for a 1000 clock. I would never buy another and never recommend you to anyone else.
3.33
Fair

Very prompt delivery and response from you guys..
5.00
Excellent

I was very grateful for the communication back and forth BEFORE I purchased my cuckoo clock. We are thrilled with the clock. It is beautiful and the sounds of the forest are enchanting. Thanks again
5.00
Excellent

It was very good and professional.
4.33
Good

Buy with confidence. Hassle-free transaction.
5.00
Excellent

A Pleasure to do business a company who aims to please.
5.00
Excellent

A small piece was broken. Not sure where this had happened. I wish more care was taken in packing. Luckily, I was able to fix the broken wooden piece with crazy glue.
3.67
Good

Very happy with this purchase and supplier. Trouble free.
5.00
Excellent

Great quality and fast delivery
5.00
Excellent

Cuckooclocks.com customer reviews

Cuckooclocks.com

Original black forest Cuckoo Clocks

Cuckooclocks.com was certified by Trusted Shops on 03/08/2009.

CuckooClocks.com supplies a wide range of original black forest Cuckoo Clocks. The company is one of the premier manufacturers of cuckoo clocks and offers a worldwide delivery service.

Contact
Schwarzwaldstraße 7
78141 Schönwald
Germany
Tel: +49-(0)7722/77154
Fax: +49-(0)7722/920425
post@cuckooclocks.com
Cuckooclocks.com

Owner
ISDD GmbH
Schwarzwaldstraße 7
78141 Schönwald
Germany
Trade register
Amtsgericht Freiburg HRB 602595
Authorized representative
Reiner Duffner, Claus-Stefan Duffner
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with Cuckooclocks.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.