Certificate for Cuckooclocks.com

No. XB98E1EB793E3ACCAF31A54BFB48F3CDB
 

Approved on
03/08/2009
Valid until
02/08/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Cuckooclocks.com



Excellent

4.52/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 114 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 638 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Having a hard time adjusting the pendulum to get the correct time.
3.67
Good

Container was ripped. The product was great. Arms were broken on somefigures. They can be glued together
4.00
Good

The cuckoo was absolutely as described. My wife loved it The delivery (although I paid for it) was faster than expected. I will definitely recommend to others Thank you so much
5.00
Excellent

Received item in good time and in good shape. My enquiries regarding delivery time an d status of shipment were handled promptly I would recommend you to my friends without hesitation
5.00
Excellent

My order was delivered much earlier than expected, it was in perfect condition, and it was a fragile item and the web site was very user friendly. I would definitely order from here again.
5.00
Excellent

I still haven't received the clock, and have no tracking info. I won't be ordering from this site again. I doubt I will ever see the clock or my money. Very upset and frustrated.
1.00
Very Poor

Good service. We cannot wait to have these as our Christmas tradition. One a year as we start our new home and life together Thank you for the note back when I said hello from USA. I love Germany and their wonderful people
5.00
Excellent

Overall Great
5.00
Excellent

Was disappointed with the postage and insurance charges,as the parcel was delivered by amazon and I did not have to sign for same.
5.00
Excellent

The cuckoo has a great sound. Nice feature that the sound stops at night. I was amazed how quick it was delivered since I paid with euros and thought it was being shipped from Europe.
5.00
Excellent

I was very impressed with Cuckooclocks.com. I live in Canada, and the shipment arrived in good time and was well packaged for the distance it traveled. The clock looked exactly as it did on the website and it is beautiful. I would definitely order from them again.
5.00
Excellent

The item arrived way before the anticipated delivery date and was in perfect condition. It was exactly as described and the person who received it as a gift loved it. Thank you
5.00
Excellent

I ordered something on December 3, 2016. I knew that there would be the possibility of my order not arriving in time for Christmas since I am in the USA and the order is coming from Europe. However, it is now January 6 and according to DHL tracking, the shipment has not even left Europe yet. It's ridiculous that it is takeing this long. I will not purchase from cuckooclocks.com again.
1.00
Very Poor

Fantastic. The rauchmann figure is fine quality craftsmanship at a reasonable price. I chose regular delivery and it went from Germany to Philadelphia depot in 1 day (it took longer to get to my house from Phillie) Still had the order within three days. Will order from here again.
5.00
Excellent

Great product thank you
5.00
Excellent

Amazing
5.00
Excellent

Awesome Stein, product was well packed and shipped quickly.
5.00
Excellent

Very satisfied with product, shipping took from 12/7 to 12/31. Clock is amazing
4.33
Good

I have a 60 yr old clock that i was able to purchase new hands for. I have also purchased a cukoo clock in the past. I have received excellent customer service and the products have arrived on time in excellent condition.
5.00
Excellent

A hang up with shipping initially as they only sent one of two products ordered, but they were more than excellent in resolving the issue quickly and to my satisfaction. Very good pricing on the Nutcracker I bought, almost half the cost of other retailers I found. Overall excellent experience and would highly recommend shopping with Cuckoo Clocks. Thanks for the quick ship great customer service
5.00
Excellent

Was eagerly waiting for the clock. happy with the product. neatly & safely packed. easy installation. working well.
4.00
Good

Fast delivery and great clock
5.00
Excellent

Product is great and delivery was fasr
5.00
Excellent

Not satisfied at all. I ordered the clock and never received it. It was to be my wife's most wanted Christmas present and it broke her heart. I orderd it in November and the website said it would arrive before x-mas. The on line tracking seemed fraudulent. I e-mailed cuckoo clocks.com a few times and did not get answers for my questions. It is sad things like this happen in the world these days.
1.00
Very Poor

I had to shop around for a good price and found this to be in my price range, The quality of the clock was beyond my expectations. My boyfriend actually teared up when he saw it because he'd wanted one like his late father had..... All in all we are very pleased and will shop again when needed.
5.00
Excellent

Excellent service. Goods arrived very quickly. Excellent quality and value. Have purchased from this supplier previously and had no hesitation buying again.
5.00
Excellent

Goog
5.00
Excellent

Ordered well before Christmas, and still has not arrived Only possible to track within Germany... not helpful
1.00
Very Poor

Very satisfied. Delivery was good box had no damage. the packaging was very good. I gave Goods a lower raring because the pin for the bell wasn't in or to be found. I had to improvise to hang the bell. Other than that excellent. I had a couple questions that were answered by customer service which I rate Good due to when I made a suggestion there was really no appreciation for it's value.
4.33
Good

good service
5.00
Excellent

Very, happy to receive it so well
5.00
Excellent

Amazing'
5.00
Excellent

Great
5.00
Excellent

Yes, I am satisfied with my on-line purchase. I would have liked a higher discount..
5.00
Excellent

Excellent seller, quick delivery, highly recommend
5.00
Excellent

Unfortunately I have not yet received my order, it will be a month on December 11 since I ordered my clock, I can't believe it.
1.00
Very Poor

I was very satisfied and more than happy with my clock
5.00
Excellent

Good products & service.
4.00
Good

Arrived very quickly and we'll packaged.
I will be purchasing from cuckooclocks.com again in the future..

Many thanks
5.00
Excellent

The experience couldn't have been better. When I first contacted them, they responded quickly and sent the products out. I contacted them to follow up on delivery as I couldn't find the tracking number and again, they responded promptly. The quality of the steins I ordered far exceeded my expectation. I would definitely recommend this company.
5.00
Excellent

Cuckooclocks.com customer reviews

Cuckooclocks.com

Original black forest Cuckoo Clocks

Cuckooclocks.com was certified by Trusted Shops on 03/08/2009.

CuckooClocks.com supplies a wide range of original black forest Cuckoo Clocks. The company is one of the premier manufacturers of cuckoo clocks and offers a worldwide delivery service.

Contact
Schwarzwaldstraße 7
78141 Schönwald
Germany
Tel: +49-(0)7722/77154
Fax: +49-(0)7722/920425
post@cuckooclocks.com
Cuckooclocks.com

Owner
ISDD GmbH
Schwarzwaldstraße 7
78141 Schönwald
Germany
Trade register
Amtsgericht Freiburg HRB 602595
Authorized representative
Reiner Duffner, Claus-Stefan Duffner
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with Cuckooclocks.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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