Certificate for Cuckooclocks.com

No. XB98E1EB793E3ACCAF31A54BFB48F3CDB
 

Approved on
03/08/2009
Valid until
02/08/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Cuckooclocks.com



Excellent

4.52/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 167 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 771 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Took longer to deliver than expected so was late for my wife's birthday but she loved it and it is a great product.
4.67
Excellent

Very slow on the shipment and no response from customer service even asking for delivery delay for several time but no response till now ( just got the goods couple of days ago)
2.00
Poor

Beautiful product. My brother loved his German stein for his birthday. Thank you
5.00
Excellent

It is risky buying on-line. I bought a cuckoo clock which arrived in New Zealand well packed and in a timely fashion. I am delighted with the appearance but did not anticipate the cuckoo echo. I am disappointed because the echo is so loud that it is difficult to know what hour is being announced. For this reason I have rated 'goods' only two stars.
4.00
Good

I live in the US and have purchased several items over the years. I’ve never had an issue. Items are well packed and arrive in perfect condition.
5.00
Excellent

My clock was delayed and it took 2 months, instead of 1 month, after ordering. But they responded quickly to my emails and explained the issue. This made me very happy. I absolutely love my clock. It is just perfect I would recommend this company to every person I meet
4.67
Excellent

Very charming clock
5.00
Excellent

Quick, easy...beautiful.products
5.00
Excellent

Great service and deliverery
Super company to work with would buy from them again
5.00
Excellent

Great products
5.00
Excellent

well done
5.00
Excellent

Very happy in every aspect of our cuckoo clock, It is beautiful
5.00
Excellent

Thankyou Claus

You have customers for life, and any further Items will be purchased from you and noone else
5.00
Excellent

Love the cuckoo clock. Thank you
5.00
Excellent

Will shop again at Cuckooclocks.
5.00
Excellent

I am very happy with the beer stein and the service
The beer stein is in perfect condition
That why I gave a top rating
5.00
Excellent

I love your products Very good quality and they are beautiful
5.00
Excellent

Due to my error, there was a misunderstanding in the original order. The customer service representative helped resolve the issue quickly and professionally. Thank you.
5.00
Excellent

i followed all the directions but the pendalum stops after about 2 minutes of starting
3.33
Fair

The clock is very good.
Although the PENDULUM is broken, the studs broke off when adjusting it for the first time. The clock gains 10 minutes in 24 hours.
This was reported to you immediately. I have had one reply about 3 weeks ago saying it would be reported to the clock maker.
I just want a replacement Pendulum. The existing Pendulum is held together by tape.
3.33
Fair

Excellent service, very helpful and informative fast delivery. Clock is exactly as described...... LOVE IT, thank you so much guys
5.00
Excellent

It was better than I expected.
4.67
Excellent

The product was amazing. The shipping was a little faster than I expected.
5.00
Excellent

Beautiful clock
5.00
Excellent

Wonderful well made smoker. Shipping was amazingly fast
5.00
Excellent

VERY SATISFIED GREAT CHOIS
5.00
Excellent

Dear Sir/ MS.
Is it possible for me yo purchase HONERS cuckclock No.





Dear Sir/MS:
Please advise me if there is anyway I can purchase Hones cuckooclock No. 2-8691t ? If this clock is no longer manufactured would it be possible for me to special order it ?Your help and assistenance would be greatly appreciated.
Sincerely,
David Herriott




Dear s
5.00
Excellent

Could you let me know if the cuckoos should chime for the number of hours it is on? For example, one cuckoo chime for 1.00pm as it isn't.
5.00
Excellent

Excellent item, prompt response to queries.

Took 2 weeks to clear Mumbai customs and had to pay duty.
4.33
Good

Recibí;os todo muy bien. Gracias
5.00
Excellent

I love the goods
5.00
Excellent

Arrived in 15 days with Dutch Post . Amazing workmanship and packaging. The most clear sound from this little gem from Germany. Excellent correspondance and all around a great buy. Thankyou Claus , I am placing my second order today. I tracked this clock daily and was really impressed when it arrived in South Africa.
5.00
Excellent

I've bought cuckoo-clock in Germany about 40 years ago, it still runs in my living room. This time I bought it for my 6 year old grand-son. He is very pleased with the cuckoo cry.
The price is very reasonable.
Thank you.
4.00
Good

There was a minor problem with the delivery of this item, and the customer service team corrected the situation. I would highly recommend this company.

John Fogerty
5.00
Excellent

Clock arrived with one of the three chains dislodged from it's sprocket. A local clock maker fixed it quickly and did not charge me. I was disappointed it was not working when it arrived, but once it was fixed it worked very well. It is a beautiful clock. I think my experience was probably unusual, and I would shop here again.
4.33
Good

I had excellent customer service, the delivery was early which totally surprised me. I will be ordering more in the future.
5.00
Excellent

I appreciate the service.
4.33
Good

Got it in time
4.00
Good

Nice turnaround
4.67
Excellent

Thanks
5.00
Excellent

Cuckooclocks.com customer reviews

Cuckooclocks.com

Original black forest Cuckoo Clocks

Cuckooclocks.com was certified by Trusted Shops on 03/08/2009.

CuckooClocks.com supplies a wide range of original black forest Cuckoo Clocks. The company is one of the premier manufacturers of cuckoo clocks and offers a worldwide delivery service.

Contact
Schwarzwaldstraße 7
78141 Schönwald
Germany
Tel: +49-(0)7722/77154
Fax: +49-(0)7722/920425
post@cuckooclocks.com
Cuckooclocks.com

Owner
ISDD GmbH
Schwarzwaldstraße 7
78141 Schönwald
Germany
Trade register
Amtsgericht Freiburg HRB 602595
Authorized representative
Reiner Duffner, Claus-Stefan Duffner
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Cuckooclocks.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.