Certificate for coeur.de/en/home

No. XC4B8C0ECA98B0EE0682BD7E9D4B7DFB1
 

Approved on
01/07/2013
Valid until
30/06/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for coeur.de/en/home



Excellent

4.63/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 65 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 135 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
excellent service
4.00
Good

Beautiful necklace given as 60th birthday present. It was extremely well received and I think the earrings will be acquired as well
5.00
Excellent

- Delivery address is not under control, due to that my parcel was sent without apartament number.
- Goods are packed in very cheap boxes. Do not worth its price. But the goods are nice and worth being presented.
- customer service is polite and friendly but not good informed. So I solved my problem in opposite and fastaer way.
2.33
Poor

coeur.de/en/home replies: 29/09/2017
Dear Sir, we deeply apologize for any inconvenience you may have experienced ordering at our online shop. Unfortunately your order was missing a house/appartement number, which may have slowed down the delivery process. Please don't hesitate to contact us at any time, if you have further questions concerning your order. Kind Regards from COEUR DE LION

Great
5.00
Excellent

Great :-)
4.67
Excellent

Absolutely superb, excellent service, would recommend anytime
5.00
Excellent

Product is beautiful and arrived promptly.
5.00
Excellent

Just perfect:-)
5.00
Excellent

Beautiful jewellery, delivered promptly and packaged well, my wife will definitely shop with Coeur again
4.67
Excellent

Satisfied with the item ordered, quality and shipping speed
5.00
Excellent

Excellent
5.00
Excellent

Wonderful choices, beautiful bracelets, excellent service.
5.00
Excellent

Excellent customer service.
5.00
Excellent

I havn't got the order yet.....
Takes very long time.
1.00
Very Poor

coeur.de/en/home replies: 14/08/2017
Dear Ms Lindholm, we are very sorry that your order hasn´t arrived yet. We have shipped your order on august 4th with dhl. Your order is in delivery for today (14/08/2017) with postnord. Kind Regards your Coeur de Lion Team

Earing met my expectation in terms of quality, design and color. Love it
5.00
Excellent

All perfect
5.00
Excellent

Very slow delivery . Order confirmation said 3-5 Days, it took 11 days.
2.67
Fair

Fast service. Lovely bracelet
5.00
Excellent

The jewellery i order was great but i dint get a call from the courier for the mistake of the address. So i lost 3 day in waiting and i couldn't give my present on time.
4.00
Good

Perfect
5.00
Excellent

Perfect. Will order more one day
5.00
Excellent

Everything worked fine and fast
5.00
Excellent

Received my items yesterday - just over a week after ordering (I'm in the Uk). brilliant service with tracking info so I could see exactly where it was
Have many of your bracelets and always get comments of how stunning they are Very very happy and will be buying from you again very soon
5.00
Excellent

Everything was good, from the online service to delivery and the produkt
5.00
Excellent

Everything went smoothly and the items were delivered in excellent condition and in good time.
5.00
Excellent

Verden fine article
5.00
Excellent

The Portuguese Posts took almost 2 weeks to deliver the package. For future plese consider other delivering methods (DHL, UPS, MRW, SEUR, etc).
4.33
Good

Thank you so much for delivering the jewellery in time for my daughter's wedding
5.00
Excellent

Purchase was good, package arrived intact and very quickly. Thank you
3.67
Good

Short delivery time, excellent product.
5.00
Excellent

Excellent service
5.00
Excellent

Please make sure that you get the return label in case you are not satisfied before purchase. The return label must be registered in the country you have delivered the goods. If you get the goods without return label, you may ask for it. I did, but it was registered to different country, which is not valid for the country of goods delivery, so I had to keep the goods. Really unfair from the store.
2.00
Poor

coeur.de/en/home replies: 06/03/2017
Thank you very much for your valuable feedback. This will help us to improve our services. Herewith we apologize for any inconveniences caused. Our customer service will contact you for further information how to return the goods to us.

Correct delivery.
Packaging very beautiful.
4.67
Excellent

Coeur de Lion products are excellent and I will be ordering from them again. :-)
5.00
Excellent

Quick delivery
5.00
Excellent

All perfect
5.00
Excellent

Amazing jewelry and super fast delivery
5.00
Excellent

Absolutely beautiful jewelry and super fast delivery Will definitely buy again
5.00
Excellent

Every thing good purchases beautiful
4.67
Excellent

Ok it was Crhistmas time, and probably extremely busy They failed to send the goods on time, but I was given compensation on freight. I accept that it can be busy times on Christmas, and we are all humans In total Im satisfied, and more important my wife, who got the gift, even more :-) All the best you -
4.33
Good

coeur.de/en/home

coeur.de/en/home was certified by Trusted Shops on 01/07/2013.

Contact
Krefelder Straße 32
70376 Stuttgart
Germany
service@coeur.de
coeur.de/en/home

Owner
Coeur de Lion Schmuckdesign GmbH
Krefelder Straße 32
70376 Stuttgart
Germany
Trade register
Amtsgericht Stuttgart HRB 15419
Authorized representative
Nils Eckrodt
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with coeur.de/en/home in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.