Certificate for coeur.de/en/home

No. XC4B8C0ECA98B0EE0682BD7E9D4B7DFB1
 

Approved on
01/07/2013
Valid until
30/06/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for coeur.de/en/home



Excellent

4.73/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 49 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 112 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Everything was good, from the online service to delivery and the produkt
5.00
Excellent

Everything went smoothly and the items were delivered in excellent condition and in good time.
5.00
Excellent

Verden fine article
5.00
Excellent

The Portuguese Posts took almost 2 weeks to deliver the package. For future plese consider other delivering methods (DHL, UPS, MRW, SEUR, etc).
4.33
Good

Thank you so much for delivering the jewellery in time for my daughter's wedding
5.00
Excellent

Purchase was good, package arrived intact and very quickly. Thank you
3.67
Good

Short delivery time, excellent product.
5.00
Excellent

Excellent service
5.00
Excellent

Please make sure that you get the return label in case you are not satisfied before purchase. The return label must be registered in the country you have delivered the goods. If you get the goods without return label, you may ask for it. I did, but it was registered to different country, which is not valid for the country of goods delivery, so I had to keep the goods. Really unfair from the store.
2.00
Poor

coeur.de/en/home replies: 06/03/2017
Thank you very much for your valuable feedback. This will help us to improve our services. Herewith we apologize for any inconveniences caused. Our customer service will contact you for further information how to return the goods to us.

Correct delivery.
Packaging very beautiful.
4.67
Excellent

Coeur de Lion products are excellent and I will be ordering from them again. :-)
5.00
Excellent

Quick delivery
5.00
Excellent

All perfect
5.00
Excellent

Amazing jewelry and super fast delivery
5.00
Excellent

Absolutely beautiful jewelry and super fast delivery Will definitely buy again
5.00
Excellent

Every thing good purchases beautiful
4.67
Excellent

Ok it was Crhistmas time, and probably extremely busy They failed to send the goods on time, but I was given compensation on freight. I accept that it can be busy times on Christmas, and we are all humans In total Im satisfied, and more important my wife, who got the gift, even more :-) All the best you -
4.33
Good

Item arrived in perfect condition Great service
5.00
Excellent

Very satisfied good price great quality
5.00
Excellent

No

Website promised delivery in '3-5 days'. Took over a week. Company never responded to emails. Basically, only interested in selling goods and taking the money - not bothered about the customer.
2.00
Poor

coeur.de/en/home replies: 04/01/2017
Thank you for your feedback. We apologize for the order not being delivered in time. We do not only attach great importance to the quality of our jewellery but also to a fast delivery. The parcel left our warehouse on 20th of Dec and has already arrived in England on the 23rd – but then could not be delivered on-site until the 29th. We would like to apologize for any inconvenience caused by that.

Very quick delivery & a beautiful bracelet. Bought it for my mom & she loves it.
5.00
Excellent

Very happy with my order. It arrived on time and would definitely make another order.
5.00
Excellent

So Excellent. Much wow.
5.00
Excellent

Yes very satisfied and delivery on time and goods very well packed
5.00
Excellent

Great quality goods, excellent service and very prompt delivery time. Fantastic
5.00
Excellent

Nothing to complain about.
5.00
Excellent

Excellent service. Swift delivery and always kept me informed.
5.00
Excellent

Very pleased with this product. It will make an excellent Christmas present
5.00
Excellent

Order delivered in time, excellently wrapped in red. Thank you.
5.00
Excellent

I was very satisfied with everything. I will definitely shop here in the future. :)
5.00
Excellent

The quality is pretty good Customer services were ok, first time I got wrong information and second time they denied that they have 3-5 days delivery on the website. Delivery too much longer that the advertised 3-5 days.
3.00
Fair

Satisfied
5.00
Excellent

Excellent product
5.00
Excellent

Product was delivered on time and in good condition. Only one negative point: as this was supposed to be a surprise gift to my wife, the surprise was spoiled because the invoice was also sent to our home address with the company name clearly showing on the envelope :-( .
4.67
Excellent

superb
5.00
Excellent

Satisfied on all counts
5.00
Excellent

I ordered replacement earrings for a pair that I lost (part of a set) and Coeur de lion handled my request within 5 days including time for postage. I cannot praise Coeur de Lion highly enough both for the quality of their jewellry and their customer service I will certainly recommend them to all my friends and family
5.00
Excellent

Satisfied.
Since they had to produce my order upon receiving, it took a while for them to dispatch the product. But I talked to their customer service, in english, and they were informative and all was clear.
5.00
Excellent

The shop is well-organised and it was easy to find the items I was looking for. The purchasing process went on smoothly. I like the place and will return there
5.00
Excellent

Parfaitement conforme à la commande
5.00
Excellent

coeur.de/en/home

coeur.de/en/home was certified by Trusted Shops on 01/07/2013.

Contact
Krefelder Straße 32
70376 Stuttgart
Germany
service@coeur.de
coeur.de/en/home

Owner
Coeur de Lion Schmuckdesign GmbH
Krefelder Straße 32
70376 Stuttgart
Germany
Trade register
Amtsgericht Stuttgart HRB 15419
Authorized representative
Nils Eckrodt
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with coeur.de/en/home in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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