Certificate for coeur.de/en/home

No. XC4B8C0ECA98B0EE0682BD7E9D4B7DFB1
 

Approved on
01/07/2013
Valid until
30/06/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for coeur.de/en/home



Excellent

4.75/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 58 Trusted Shops reviews collected in the last 12 months.
In total, coeur.de/en/home has already collected 201 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/11/2018
Date of order
09/11/2018
16/11/2018
Perfect item, superfast delivery, reasonable cost
5.00
Excellent

Date of publication
11/11/2018
Date of order
29/10/2018
11/11/2018
Alles zu meiner Zufriedenheit
5.00
Excellent

Date of publication
20/10/2018
Date of order
12/10/2018
20/10/2018
cobalt earrings returned not happy with finished assembly, out of line with clips
4.00
Good

Date of publication
09/10/2018
Date of order
02/10/2018
09/10/2018
great customer journey. Finding what you need is easy, ordering and payment are easy. Fast delivery. Fair price for the product. Shipping rate should be lower.
4.67
Excellent

Date of publication
08/10/2018
Date of order
23/09/2018
08/10/2018
Excellent service, prompt delivery.
5.00
Excellent

Date of publication
01/10/2018
Date of order
23/09/2018
01/10/2018
User-friendly shopping experience, on-time delivery.
5.00
Excellent

Date of publication
29/09/2018
Date of order
22/09/2018
29/09/2018
Everything was excellent
5.00
Excellent

Date of publication
14/09/2018
Date of order
22/08/2018
14/09/2018
Everything was OK
5.00
Excellent

Date of publication
12/09/2018
Date of order
05/09/2018
12/09/2018
Beautiful bracelet, faster delivery than stated, fantastic service. Will definately use again
5.00
Excellent

Date of publication
27/08/2018
Date of order
20/08/2018
27/08/2018
très satisfaite du délai de livraison et beau bracelet correspond à mes attentes
5.00
Excellent

Date of publication
11/08/2018
Date of order
04/08/2018
11/08/2018
Everything okay. Coeur de lion is always top
5.00
Excellent

Date of publication
01/08/2018
Date of order
21/07/2018
01/08/2018
Did not have interaction with customer service hence 4 stars rating
4.67
Excellent

Date of publication
27/07/2018
Date of order
13/07/2018
27/07/2018
11 days from order to delivery and well worth the wait. safe and secure packaging too.
the jewellery itself is absolutely stunning and beautifully crafted. bought my 1st piece on holiday in
hahndorf australia and delighted to be able to add to it direct from coer direct.
i will be back. Thank you.
5.00
Excellent

Date of publication
26/07/2018
Date of order
19/07/2018
26/07/2018
Bestellung wurde einfach nicht versandt, angeblich wegen Fehler im System. Was noch schlimmer war: NULL Kommunikation vom Coeur Customer Service
1.00
Very Poor

coeur.de/en/home replies: 02/08/2018
Vielen Dank für Ihren Kommentar. Wir haben uns die Bestellung angesehen. Der letzte lagernde Artikel wurde zeitgleich mit einem anderen Kunden bestellt. Das System hat dies nicht erkannt. Es tut uns leid, dass wir Sie darüber nicht informiert haben. Wir arbeiten daran, dass solch ein Fehler in Zukunft nicht mehr vorkommt und wir bedauern die Ihnen dadurch entstandenen Unannehmlichkeiten.

Date of publication
26/07/2018
Date of order
18/07/2018
26/07/2018
Ordered from online shop, so easy, I wanted to complete my jewellery set and purchased a beautiful bracelet, everything has been so easy from order to receiving direct from Germany to England. I am a very happy lady.
5.00
Excellent

Date of publication
20/07/2018
Date of order
12/07/2018
20/07/2018
Very happy with item
4.67
Excellent

Date of publication
19/07/2018
Date of order
12/07/2018
19/07/2018
Lovely jewellery
5.00
Excellent

Date of publication
11/06/2018
Date of order
04/06/2018
11/06/2018
Lovely modern jewellery provided by a genuinely friendly company. My questions were answered promptly with a nice sense of humour. The delivery was surprisingly quick. I will be buying more from Coer.de.
5.00
Excellent

Date of publication
06/06/2018
Date of order
30/05/2018
06/06/2018
Arrived on time, everything was brilliant
5.00
Excellent

Date of publication
13/05/2018
Date of order
29/04/2018
13/05/2018
Delivery was at first.not succesfull but at least everthing was ok
3.67
Good

Date of publication
20/04/2018
Date of order
29/03/2018
20/04/2018
I have no complaints apart from the delayed delivery (19 days)
4.00
Good

Date of publication
16/04/2018
Date of order
08/04/2018
16/04/2018
Lovely well presented and wrapped perfectly
5.00
Excellent

Date of publication
10/04/2018
Date of order
03/04/2018
10/04/2018
Lovely jewellery . Delivered reasonably quickly - but comes from Germany so there was a 48 hour gap in the process with no update on information, whilst waiting in Germany for shipping .
4.67
Excellent

Date of publication
24/03/2018
Date of order
17/03/2018
24/03/2018
Excellent fast delivery
5.00
Excellent

Date of publication
22/03/2018
Date of order
15/03/2018
22/03/2018
Package arrived safely, well packaged and as it was a gift, I was really pleased that it also came with a Coeur branded bag.
5.00
Excellent

Date of publication
09/03/2018
Date of order
02/03/2018
09/03/2018
Super
5.00
Excellent

Date of publication
07/03/2018
Date of order
19/02/2018
07/03/2018
Worth the wait of 11 day delivery time from Germany. Beautiful, classy, unique necklace and worth the money.
5.00
Excellent

Date of publication
06/03/2018
Date of order
26/02/2018
06/03/2018
The online store is better than in the past. Now you get an email with a trackingnumber.
4.33
Good

Date of publication
26/02/2018
Date of order
19/02/2018
26/02/2018
Its just a beautiful piece and so straight forward to have it get to me. Great website, easy to navigate and order. And delivery was totally on time.
5.00
Excellent

Date of publication
26/02/2018
Date of order
12/02/2018
26/02/2018
An all round good service.
4.67
Excellent

Date of publication
26/02/2018
Date of order
19/02/2018
26/02/2018
Everything about this company from its advertising and placing the order to being informed about delivery status and delivery showed that it is excellent. The goods were exactly as expected. Would certainly recommend it.
5.00
Excellent

Date of publication
23/02/2018
Date of order
09/02/2018
23/02/2018
No remarks
5.00
Excellent

Date of publication
19/02/2018
Date of order
08/02/2018
19/02/2018
The delivery was a bit vague as the link was in German, but we got there in the
end .Perhaps they should use the language of the country of destination.
4.67
Excellent

Date of publication
05/02/2018
Date of order
22/01/2018
05/02/2018
Delivery was done in a shop which was quite far away from my place. but all in all I am very happy with my purchase
3.67
Good

Date of publication
25/01/2018
Date of order
10/01/2018
25/01/2018
All as expected :)
5.00
Excellent

Date of publication
23/01/2018
Date of order
16/01/2018
23/01/2018
Fast and easy ordering, delivery on time
4.00
Good

Date of publication
11/01/2018
Date of order
26/11/2017
11/01/2018
Excellent and efficient service.
5.00
Excellent

Date of publication
10/01/2018
Date of order
10/12/2017
10/01/2018
Everything fine despite a slight delay
4.00
Good

Date of publication
09/01/2018
Date of order
02/01/2018
09/01/2018
I ordered the wrong article and the replacement was received in days. excellent service
5.00
Excellent

Date of publication
09/01/2018
Date of order
11/12/2017
09/01/2018
Great
5.00
Excellent

coeur.de/en/home

coeur.de/en/home was certified by Trusted Shops on 01/07/2013.

Contact
Krefelder Straße 32
70376 Stuttgart
Germany
service@coeur.de
coeur.de/en/home
Owner
Coeur de Lion Schmuckdesign GmbH
Krefelder Straße 32
70376 Stuttgart
Germany
Trade register
Amtsgericht Stuttgart HRB 15419
Authorized representative
Nils Eckrodt
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with coeur.de/en/home in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.