Certificate for coeur.de/en/home

No. XC4B8C0ECA98B0EE0682BD7E9D4B7DFB1
 

Approved on
01/07/2013
Valid until
30/06/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for coeur.de/en/home



Excellent

4.68/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 66 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 169 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
19/02/2018
Date of order
08/02/2018
19/02/2018
The delivery was a bit vague as the link was in German, but we got there in the
end .Perhaps they should use the language of the country of destination.
4.67
Excellent

Date of publication
05/02/2018
Date of order
22/01/2018
05/02/2018
Delivery was done in a shop which was quite far away from my place. but all in all I am very happy with my purchase
3.67
Good

Date of publication
25/01/2018
Date of order
10/01/2018
25/01/2018
All as expected :)
5.00
Excellent

Date of publication
23/01/2018
Date of order
16/01/2018
23/01/2018
Fast and easy ordering, delivery on time
4.00
Good

Date of publication
11/01/2018
Date of order
26/11/2017
11/01/2018
Excellent and efficient service.
5.00
Excellent

Date of publication
10/01/2018
Date of order
10/12/2017
10/01/2018
Everything fine despite a slight delay
4.00
Good

Date of publication
09/01/2018
Date of order
02/01/2018
09/01/2018
I ordered the wrong article and the replacement was received in days. excellent service
5.00
Excellent

Date of publication
09/01/2018
Date of order
11/12/2017
09/01/2018
Great
5.00
Excellent

Date of publication
08/01/2018
Date of order
01/01/2018
08/01/2018
Superb products and service...
5.00
Excellent

Date of publication
04/01/2018
Date of order
12/12/2017
04/01/2018
Struggled initially with getting the relevant code to enter but the products are beautiful well worth ordering directly
4.33
Good

Date of publication
24/12/2017
Date of order
17/12/2017
24/12/2017
Excellent service.Fast delivery
5.00
Excellent

Date of publication
24/12/2017
Date of order
08/12/2017
24/12/2017
A lovely bracelet arrived well packaged and in good time for wrapping for Christmas Thank you.
5.00
Excellent

Date of publication
23/12/2017
Date of order
16/12/2017
23/12/2017
Prompt and exactly what I wanted. As always.
5.00
Excellent

Date of publication
23/12/2017
Date of order
15/12/2017
23/12/2017
Very satisfied.Prompt delivery.High quality item,Would definitely purchase Coeur de Lion goods again.
5.00
Excellent

Date of publication
20/12/2017
Date of order
04/12/2017
20/12/2017
Quick delivery of good as per description. the only problem was to get clear information of the polish parcel number for tracking. German number, which I got was not identified by polish DHL operator. but I'm glad
4.67
Excellent

Date of publication
16/12/2017
Date of order
02/12/2017
16/12/2017
Thank you
5.00
Excellent

Date of publication
14/12/2017
Date of order
07/12/2017
14/12/2017
Excellent service
5.00
Excellent

Date of publication
13/12/2017
Date of order
21/11/2017
13/12/2017
Delighted with the product and with the speedy delivery
5.00
Excellent

Date of publication
13/12/2017
Date of order
05/12/2017
13/12/2017
Beautiful bracelet. Speedy delivery too. Thank you very much.
5.00
Excellent

Date of publication
11/12/2017
Date of order
03/12/2017
11/12/2017
All good thanks
5.00
Excellent

Date of publication
09/12/2017
Date of order
01/12/2017
09/12/2017
Overlooked clicking on terms and conditions first time. After I realised my mistake everything went smoothly.
5.00
Excellent

Date of publication
03/12/2017
Date of order
17/11/2017
03/12/2017
All went very smoothly. Goods look better tan the picture.
5.00
Excellent

Date of publication
30/11/2017
Date of order
22/11/2017
30/11/2017
Prompt efficient service made the experience an excellent one.
5.00
Excellent

Date of publication
27/11/2017
Date of order
20/11/2017
27/11/2017
After having a bit of trouble trying to do order rang Germany and company who explained what to do. after that very good service no problems.
5.00
Excellent

Date of publication
21/11/2017
Date of order
14/11/2017
21/11/2017
Perfect
5.00
Excellent

Date of publication
18/11/2017
Date of order
09/11/2017
18/11/2017
Delivered quickly and goods as expected.
5.00
Excellent

Date of publication
16/11/2017
Date of order
09/11/2017
16/11/2017
Excelent
5.00
Excellent

Date of publication
15/11/2017
Date of order
08/11/2017
15/11/2017
Goods delivered quickly and were exactly as expected.
5.00
Excellent

Date of publication
15/11/2017
Date of order
08/11/2017
15/11/2017
Most impressed with the whole procedure from start to finish
5.00
Excellent

Date of publication
12/11/2017
Date of order
05/11/2017
12/11/2017
Great web site,wonderful jewelry,top service.I will be ordering more jewelry from your web site.
5.00
Excellent

Date of publication
10/11/2017
Date of order
02/11/2017
10/11/2017
EXCELLENT , I purchased a necklace and bangle for my wife , from ordering the items to delivery 4 days.the items purchased were really high quality and customer service excellent.From Germany to UK in 4 days , first class. Will recommend Coeur.de Lion to all . 5 stars.
5.00
Excellent

Date of publication
09/11/2017
Date of order
25/10/2017
09/11/2017
delighted with my goods, arrived very quickly , nicely packaged, very happy - i will use the service again
thank you : )
5.00
Excellent

Date of publication
30/10/2017
Date of order
23/10/2017
30/10/2017
Very good
5.00
Excellent

Date of publication
30/10/2017
Date of order
23/10/2017
30/10/2017
Very easy to order. Arrived well packed and presentation book looked good
5.00
Excellent

Date of publication
06/10/2017
Date of order
28/09/2017
06/10/2017
excellent service
4.00
Good

Date of publication
24/09/2017
Date of order
17/09/2017
24/09/2017
Beautiful necklace given as 60th birthday present. It was extremely well received and I think the earrings will be acquired as well
5.00
Excellent

Date of publication
19/09/2017
Date of order
12/09/2017
19/09/2017
- Delivery address is not under control, due to that my parcel was sent without apartament number.
- Goods are packed in very cheap boxes. Do not worth its price. But the goods are nice and worth being presented.
- customer service is polite and friendly but not good informed. So I solved my problem in opposite and fastaer way.
2.33
Poor

coeur.de/en/home replies: 29/09/2017
Dear Sir, we deeply apologize for any inconvenience you may have experienced ordering at our online shop. Unfortunately your order was missing a house/appartement number, which may have slowed down the delivery process. Please don't hesitate to contact us at any time, if you have further questions concerning your order. Kind Regards from COEUR DE LION

Date of publication
18/09/2017
Date of order
10/09/2017
18/09/2017
Great
5.00
Excellent

Date of publication
17/09/2017
Date of order
03/09/2017
17/09/2017
Great :-)
4.67
Excellent

Date of publication
11/09/2017
Date of order
04/09/2017
11/09/2017
Absolutely superb, excellent service, would recommend anytime
5.00
Excellent

coeur.de/en/home

coeur.de/en/home was certified by Trusted Shops on 01/07/2013.

Contact
Krefelder Straße 32
70376 Stuttgart
Germany
service@coeur.de
coeur.de/en/home

Owner
Coeur de Lion Schmuckdesign GmbH
Krefelder Straße 32
70376 Stuttgart
Germany
Trade register
Amtsgericht Stuttgart HRB 15419
Authorized representative
Nils Eckrodt
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with coeur.de/en/home in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.