Reviews for Autotronics



Excellent

4.68/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 59 Trusted Shops reviews collected in the last 12 months.
In total, Autotronics has already collected 302 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
24/05/2018
Date of order
24/05/2018
24/05/2018
Complete headache from start to finish had part returned to me apparently fixed and charged me for it, still exactly the same as when sent out to them. Returned it to them again told them it is urgent took them almost 3 weeks to get it back to me even after constant phone calls to chase it up. Kept being told different stories as to what was happening. Yet to plug the "repaired" part in to car
1.67
Poor

Date of publication
21/05/2018
Date of order
21/05/2018
21/05/2018
Very fast turn round. less than a week and that included a bank holiday.My old Vauxhall fob was replaced/repaired. The cost was minimal compared to other retailers I contacted.
All things considered this company was a great find and I will recommend them to all.
Alan
5.00
Excellent

Autotronics replies: 22/05/2018
Hi Alan, Thank you very much for your feedback, we really appreciate it. And we are pleased to see that you are happy with our repair service. Kind regards, Customer Services Autotronics

Date of publication
06/05/2018
Date of order
06/05/2018
06/05/2018
one small criticism ; There was no information coming back to me on the progress of the repair, it was always me contacting you at every stage.However it in no way spoiled the transaction.
5.00
Excellent

Autotronics replies: 08/05/2018
Hi, Thank you very much for your feedback. We take good note of your suggestion and we are glad to inform you that we are working hard to improve in this area. At the moment, we are in the process of implementing a new customer care service with live updates via text message, email and online status. Again, thank you for your comments. Kind regards, Customer Services Autotronics

Date of publication
02/05/2018
Date of order
02/05/2018
02/05/2018
Excellent all-round service from beginning to end with fast and efficient feedback and goods provided.
5.00
Excellent

Autotronics replies: 08/05/2018
Hi Viviane, Thank you very much for your kind feedback. We are glad to see that our repair service met your expectations. Kind regards, Customer Services Autotronics

Date of publication
19/04/2018
Date of order
19/04/2018
19/04/2018
I am from Mauritius and my Mercedes c180 w203's EIS/EZS broke down and key wouldn't turn. Turns out my key also was deffective. Autotronics repaired same and sent back in mint condition.. Worked straight away.

thanks
5.00
Excellent

Autotronics replies: 20/04/2018
Hi Navkrishn, Thank you very much for your kind review, we really appreciate it. Kind regards, Customer Services Autotronics

Date of publication
16/04/2018
Date of order
16/04/2018
16/04/2018
Excellent job on instrument cluster but didn’t tell what they’d done until I inquired then they were most helpful and explained all they had done and (so far) it’s been great
4.33
Good

Date of publication
12/04/2018
Date of order
11/04/2018
12/04/2018
Excellent service,sent my mini cooper remote key for repair. Buttons and micro switches on circuit board were missing when sent. When returned key worked all doors and alarm like new. Very pleased. Only down point was DPD who messed up delivery to drop off point.
3.67
Good

Date of publication
11/04/2018
Date of order
11/04/2018
11/04/2018
Great service, sensible price what else can one ask for,
5.00
Excellent

Date of publication
13/03/2018
Date of order
13/03/2018
13/03/2018
Autotronics repaired my car key that saved me close to £200 if I would have had to buy a replacement. The services was extremely efficient, I posted my key to them, they confirmed receipt, a couple of days later they notified me of its return. I had problems with the syncing of the key and they sent me email instructions and then helped me sort it out over the phone. 1st Class service
5.00
Excellent

Date of publication
09/03/2018
Date of order
09/03/2018
09/03/2018
Spot on
5.00
Excellent

Date of publication
05/03/2018
Date of order
05/03/2018
05/03/2018
Repaired water damaged Audi a lot cheaper and far less hassle than any other suppliers I had contacted. Only option others gave was to purchase a new key, that would have required the car to be programmed to accept. Autotronics in effect built a new key and copied the relevant data from the damaged key. Worked perfectly, all for just over £100 via post. No garage visits required.
5.00
Excellent

Autotronics replies: 09/03/2018
Hi Deon, Thank you for your feedback, we really appreciate it. We are glad to hear that you are happy with our service. We will keep striving to give our customers a 5 star repair service. Kind regards, Customer Services Autotronics

Date of publication
05/03/2018
Date of order
05/03/2018
05/03/2018
Good all round service.
5.00
Excellent

Date of publication
05/03/2018
Date of order
05/03/2018
05/03/2018
I received feedback on item being received, to allocation of technician and estimated return of key fob delivery. Gave me confidence with organisation as I had not used organisation in the past.
5.00
Excellent

Autotronics replies: 09/03/2018
Hi Allan, Thank you for your kind review. We are glad to see that you are content with our communication process, I will share your feedback with the rest of the team. Kind regards, Customer Services Autotronics

Date of publication
15/02/2018
Date of order
15/02/2018
15/02/2018
Repaired my Remote fob for car saving me over £250 on having to purchase a new one from Dealer. Communication from Autotronics was excellent by phone/text messages. Thanks so much.
5.00
Excellent

Autotronics replies: 16/02/2018
Hi Denis, Thank you for your kind review. We really appreciate it. Kind regards, Customer Services Autotronics

Date of publication
14/02/2018
Date of order
14/02/2018
14/02/2018
Fantastic service, would definitely recommend, it’s like having a brand new key.
5.00
Excellent

Autotronics replies: 16/02/2018
Hi, Thank you very much for your feedback. We really appreciate it. Regards, Customer Services Autotronics

Date of publication
02/02/2018
Date of order
02/02/2018
02/02/2018
Brilliant service.my 3button citroen key with multiple faults came back as good as new at a reasonable price,great communication throughout.highly recommended.
5.00
Excellent

Date of publication
01/02/2018
Date of order
01/02/2018
01/02/2018
THE SERVICE I RECEIVED WAS VERY GOOD WOULD NOT HESITATE
TO RECOMEND YOU TO ANYBODY.
4.67
Excellent

Date of publication
31/01/2018
Date of order
31/01/2018
31/01/2018
brilliant service from autotronics took a couple of days longer but well worth the wait repaired my zafira fob all working well
thank you
steve white
5.00
Excellent

Autotronics replies: 01/02/2018
Hi Steve, Thank you very much for your kind review, we really appreciate it. We are also happy to hear that your Zafira fob is working fine again. Regards, Customer Services Autotronics

Date of publication
31/01/2018
Date of order
31/01/2018
31/01/2018
very good service through out the order,and also the peace of mind for the two year warranty is an added reason why I chose you to repair my cluster
5.00
Excellent

Autotronics replies: 01/02/2018
Hi Matthew, Thank you very much for your kind review, we really appreciate it. As you've noted, we offer a warranty with all our repairs, and that's one of the main reasons more and more customers trust our repair services. Again, thank you. Regards, Customer Services Autotronics

Date of publication
31/01/2018
Date of order
31/01/2018
31/01/2018
Excellent service, I got my key chop repaired there and back 3 days, great around. Excellent customer service, and very reasonable price. Give them a good you'll not be disappointed. Yours sincerely Jfcarroll.
5.00
Excellent

Autotronics replies: 01/02/2018
Hi James, Thank you for your kind review, we really appreciate it. We are glad to hear about your positive experience with us. Kind regards, Customer Services Autotronics

Date of publication
31/01/2018
Date of order
31/01/2018
31/01/2018
Superb service. Repair to key-fob for Jaguar XJ6, which hadn't worked since I bought the car seven years earlier. Turnround a matter of days and working perfectly upon receipt at what I believe to be a fair price paid. Wish I had known about them seven years ago. You are in my address book now. Would highly recommend Autotronics.
5.00
Excellent

Autotronics replies: 01/02/2018
Hi Mark, Thank you for you kind review, we really appreciate it. And we are glad to be in your address book now :-) Kind regards, Customer Services Autotronics

Date of publication
19/01/2018
Date of order
19/01/2018
19/01/2018
I am so glad that I chose Autotronics to repair my instrument cluster as they did everything that was promised and saved me hundreds of pounds My only regret is that I didn't find you before Christmas, because then you could have given me a much better Christmas.
5.00
Excellent

Autotronics replies: 23/01/2018
Hi Richard, Thank you very much for your kind review; we really appreciate our customers' feedback. We are glad that, in this case, we helped you save a lot of money and met your expectations. Kind regards, Customer Services Autotronics

Date of publication
06/12/2017
Date of order
25/10/2017
06/12/2017
Service was excellent although the electronics worked the new key wouldn't open door or ignition without great difficulty. Was afraid to use in case it jammed. Transferred back to old casing new casing costing extra £10 useless. Following response from company I feel I should add that the key was badly cut and extremely difficult to get back out. No way would I risk being locked out key jammed.
3.67
Good

Date of publication
03/12/2017
Date of order
01/12/2017
03/12/2017
I contacted you for advise in re-synching the key. To date I have not had a reply. Please contact me with the advise I require asap
1.00
Very Poor

Autotronics replies: 06/12/2017
Hi Ronald, We are really sorry that we forgot to reply to your email, asking for synchronising instructions. It was a human error, we missed your email. Apologies. Please check your email inbox, we have sent you an email with the synch instructions. If you want to, we would be grateful if you can change your rating for our service on TrustedShops. Regards, Autotronics

Date of publication
03/12/2017
Date of order
03/12/2017
03/12/2017
Fast efficient service
5.00
Excellent

Date of publication
03/12/2017
Date of order
01/12/2017
03/12/2017
Smooth and efficient service, solved the problem with my key for a fraction of the price of a new key from Mercedes.Regular updates on progress and tracked delivery back to me. Highly recommended
5.00
Excellent

Autotronics replies: 06/12/2017
Hi Anne, Thank you for your kind feedback. We really appreciate it. Regards, Customer Services Autotronics

Date of publication
02/12/2017
Date of order
30/11/2017
02/12/2017
Awful. Never answered the 4 e-mails I sent and the item (immobiliser and chipped keys) was sent back as functioning but still needed an experienced autoelectrician to code and get working. Charged £50 for a piss-poor job with customer support to match (for which you get 1 star only because it won't allow me to enter 0)
1.67
Poor

Date of publication
01/12/2017
Date of order
01/12/2017
01/12/2017
very pleased with everything. a cracking job done to the key. many thanks.
5.00
Excellent

Autotronics replies: 06/12/2017
Hi Mark, Thank you for your kind feedback. We really appreciate it. Regards, Customer Services Autotronics

Date of publication
01/12/2017
Date of order
01/12/2017
01/12/2017
Autotronics fulfils all that it promises. I was kept fully up to date on progress with my order, a company with integriity. Thank you.
5.00
Excellent

Date of publication
01/12/2017
Date of order
01/12/2017
01/12/2017
These guys know what they are doing unlike my dealer who thought my car was good for retirement ...
With my mechanic we suspect a transponder or immobilizer problem so I sent them to Autotronics. About two weeks after my mechanic was able to put the parts back and the car started flawlessly

Thank you Autotronics
5.00
Excellent

Autotronics replies: 06/12/2017
Bonjour Julien, Thank you for your kind review. We really appreciate it. Kind regards, Customer Services Autotronics

Date of publication
30/11/2017
Date of order
30/11/2017
30/11/2017
No reply to email enquires
4.00
Good

Date of publication
30/11/2017
Date of order
30/11/2017
30/11/2017
Easy to use service - under promised & over delivered - perfect - nice one - well done
5.00
Excellent

Date of publication
30/11/2017
Date of order
30/11/2017
30/11/2017
First class service keep you updated from start to finish
5.00
Excellent

Date of publication
30/11/2017
Date of order
30/11/2017
30/11/2017
Brilliant service (although hopefully won't have to use it again) - email updates at each stage of the process and just all round good customer experience - thanks
5.00
Excellent

Autotronics replies: 06/12/2017
Hi Mark, Thank you for your kind feedback, we really appreciate it. As you said, hopefully you won't need to use our services again. But, if you know anybody in need of a quality electronics repair service, you're more than welcome to share your experience with us. Regards, Autotronics

Date of publication
31/10/2017
Date of order
27/10/2017
31/10/2017
The services was excellent and very personal. Very satisfied.
4.33
Good

Date of publication
30/10/2017
Date of order
30/10/2017
30/10/2017
First time to use you. Perfect service.
Many Thanks
5.00
Excellent

Date of publication
29/10/2017
Date of order
29/10/2017
29/10/2017
Repaired my smart key with a 90 day warranty definitely cheaper than a new one.
Great service
5.00
Excellent

Date of publication
28/10/2017
Date of order
26/10/2017
28/10/2017
Very helpful online and over the telephone. Will use again.
5.00
Excellent

Date of publication
26/10/2017
Date of order
25/10/2017
26/10/2017
Very professional.
5.00
Excellent

Date of publication
26/10/2017
Date of order
26/10/2017
26/10/2017
Saved £150 by using autotronics and so far am very pleased withthe quality of the new key fob
5.00
Excellent

Autotronics

Contact
4 High View Close - Vantage Park
LE4 9LJ Leicester
United Kingdom
sales@autotronics.co.uk
Autotronics
Owner
KAA Enterprise LTD
4 High View Close - Vantage Park
LE4 9LJ Leicester
United Kingdom
Trade register
Companies House 08457821
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Autotronics in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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