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Top positive review
24 Mar 2023
Verified review
The puzzles are first class and the Website is easy to follow and use with a choice of layout and finishing (style and colour of box and personalising of text). My only complaint, not with the puzzles but with delivery, the site had suggested a puzzle for Mothers day, the suggest delivery time indicated I would get my order in plenty of time. I placed an order for two puzzles, one for my mum and one for my wife. I ordered a large piece puzzle for my mum (she's 84) and a smaller pieced puzzle for my wife. I placed my order and quickly received a receipt email with an indicative delivery date (still well before Mothers Day) A day or two later I received an email from a delivery company who stated my delivery date would be TWO days after Mothers Day. I reside within the UK (Northern Ireland) I immediately contacted puzzleYOU who basically stated it was beyond their control.
My point is the company should not make suggestions regarding delivery that they can't control or else tell their delivery company that delivery is required by a "latest date".
So yes their puzzles are brilliant but, on this occassion their delivery indications and customer care fell well clear of what I expected.
I have bought these puzzles every year for family and friends at Christmas. Even before the changed their name from myphotopuzzle. Whilst the quality has always been excellent, this year we had a slight issue with the cut of the pieces, it was as though once printed, the puzzle had been cut on an angle, so pieces in the top right corner were huge, and pieces in the bottom right corner were less than half thier normal size, and as such didn't fit together properly.
Although this might sound like I'm giving negative feedback, in truth I really just want to make PuxzleYou aware of the issue. I have in fact had nearly 10 years of great products from them and would rate them highly.
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Reviews for puzzleYOU UK
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5 Mar 2024
Verified review
Great quality and fast service
Placed the order and puzzle was made and despatched the next day. Although it was coming from Germany it arrived within a week on the day they had promised.
The puzzle itself is of very good quality and so is the frame that I also ordered with it. Is a picture of my late dog and looks great on the wall.
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29 Feb 2024
Verified review
This is a gift but…
This is a gift and it hasn’t been delivered as yet. I’m pleased with what I see on the box - good colours in reproduction, clean and clear. Box itself is firm and appropriate. Whole exercise straightforward, efficient and speedy, from placing the order to receiving the goods.
I am so pleased with every puzzle you make for me, I even have them as gifts from my grandchildren.
I can’t wait to make them up as Aidan Turner is my fave Actor.
Keep up the good work xx
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2 days ago
Verified review
Great product!!
I’ve bought two puzzles from puzzleYOU and they have both been fabulous. The quality is excellent. Fast delivery too. Would definitely use again and have also recommended you to others.
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11 days ago
Verified review
The jigsaw is exactly how I wanted!!! I’m so happy with it! There was one piece that had been squashed but it’s still useable. I’m so happy I found this website; thank you so much.
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2 Mar 2024
Verified review
It was exactly what I asked for.
Came within the time specified.
It was a gift, quality was great. Just got to wait for the jigsaw to be complete to fully appreciate the product.
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27 Feb 2024
Verified review
Excellent. the quality so far has been great. The turnaround on my order, fast. Really pleased with puzzleYOU's service.
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23 Feb 2024
Verified review
Amazing wedding gift
Absolutely over the moon with this puzzle quality was fab and the bride and groom loved it. So easy to design.
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6 days ago
Verified review
Looks a great product. I haven’t done the puzzle as it’s a gift but the delivery and packaging are spot on.
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4 Mar 2024
Verified review
Perfect present! My friend was chuffed to bits with her new personalised puzzle.
Delivery was quick too.
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28 Feb 2024
Verified review
Brilliant picture Brilliant puzzle outer box fantastic delivery from ups on time and no damage 👏 😀 👍
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23 Feb 2024
Verified review
Had a problem with my puzzle and was sorted out immediately excellent service
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10 days ago
Verified review
Your service and product quality was brilliant I can't fault it. .many thanks
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13 days ago
Verified review
The quality of the cards the short waiting time,and well presented,as a gift
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6 days ago
Verified review
Used many times, always good quality and fast delivery. Would recommend
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