Certificate for www.best2serve.com

No. X1C31306772B67DC9F52A556CC59E6FA5
 

Approved on
17/10/2014
Valid until
16/10/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for www.best2serve.com



Good

4.08/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 205 Trusted Shops reviews collected in the last 12 months.
In total, www.best2serve.com has already collected 800 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
13/12/2018
Date of order
13/12/2018
13/12/2018
Absolutely rubbish Extended the warranty on my new laptop for three years and according to my receipt I purchased the laptop on 17-10-2018, I didn't, I purchased it on 29-11-2018.
I don't know how they deduce this I mean this falls a good six weeks less than a full three years. I feel cheated.
1.00
Very Poor

www.best2serve.com replies: 14/12/2018
We are sorry to hear your purchase date is not correctly on your contract. We will contact you today via email to correct this together. Sincerely, Mireille, Best2Serve

Date of publication
12/12/2018
Date of order
01/12/2018
12/12/2018
arrived within a few days
5.00
Excellent

Date of publication
10/12/2018
Date of order
03/12/2018
10/12/2018
So far so good
5.00
Excellent

Date of publication
09/12/2018
Date of order
29/11/2018
09/12/2018
The recovery media worked perfectly well and very easy to use.
4.00
Good

Date of publication
08/12/2018
Date of order
23/11/2018
08/12/2018
Arrived in good time and worked perfectly.
4.00
Good

Date of publication
06/12/2018
Date of order
29/11/2018
06/12/2018
Printer not working. Excellent customer service for over an hour by Bridget.
Resulting advice get a new printer. To my surprise I was offered a refund of my fee but have not been advised how to apply. I would also welcome advice on
Which HP printer to purchase
Derek Waldron
5.00
Excellent

Date of publication
06/12/2018
Date of order
06/12/2018
06/12/2018
VERY GOOD
5.00
Excellent

Date of publication
04/12/2018
Date of order
26/11/2018
04/12/2018
A very good service
4.33
Good

Date of publication
03/12/2018
Date of order
19/11/2018
03/12/2018
great customer service, helpful, informative and very quick turn around to resolve issue.


recommended :)
5.00
Excellent

Date of publication
28/11/2018
Date of order
21/11/2018
28/11/2018
what you should expect
4.00
Good

Date of publication
28/11/2018
Date of order
20/11/2018
28/11/2018
I placed my order over a week ago and I haven’t received it yet, NOT HAPPY , still waiting for the Disc to set up my new printer
1.00
Very Poor

www.best2serve.com replies: 29/11/2018
We are sorry to hear that you have had to wait to receive your recovery CD. Once the payment is received, the kit will be sent to you, which may take up to 10 working days. Holidays and delivery to more distant locations can delay further the delivery. For more information on delivery times please refer to the product page and the FAQ. Sincerely, Judith, Best2Serve

Date of publication
25/11/2018
Date of order
23/11/2018
25/11/2018
Purchased new computer on 12/11/2018, purchased 3YEAR WARRANTY EXTENSION on 15/11/2018 and lost 1 YEAR AND 2 MONTHS WARRANTY IN 2 DAYS, I don't know what EXTENSION means in the Netherlands but I have always taken it to mean to add on to an existing product i.e. to extend the life or size of a product, therefore to call this warranty an EXTENSION is misleading and false advertising
4.00
Good

Date of publication
22/11/2018
Date of order
14/11/2018
22/11/2018
I have had no problems with the service I received.
5.00
Excellent

Date of publication
21/11/2018
Date of order
14/11/2018
21/11/2018
Order cancelled due advice from HP-recovery discs purchased.
However prompt no quibble refund obtained.
5.00
Excellent

Date of publication
19/11/2018
Date of order
12/11/2018
19/11/2018
I ordered it on the 12 November 2018 and it arrived on the 19 November 2018
that very good, but the after sales service was poor, I got a conformation email
which gave me a tracking number when I clicke3d on the link I came with the answer not in our database, and when I when to sign in I could not.and I sent them An email which I got no reply. thank you
4.00
Good

Date of publication
14/11/2018
Date of order
05/11/2018
14/11/2018
All done as you might hope
5.00
Excellent

Date of publication
11/11/2018
Date of order
04/11/2018
11/11/2018
As expected
4.00
Good

Date of publication
09/11/2018
Date of order
02/11/2018
09/11/2018
my problem is not solved
1.67
Poor

www.best2serve.com replies: 12/11/2018
Thank you for your message. We will inform you by email today. Sincerely, Best2Serve

Date of publication
06/11/2018
Date of order
30/10/2018
06/11/2018
Excellent service, thank you.
5.00
Excellent

Date of publication
05/11/2018
Date of order
05/11/2018
05/11/2018
HP warranty renewal was very confusing. The renewal referred to extension for 2 years or 3 years. It was not clear whether this was for a further 2/3 years or 2/3 years from the original start date. Also, the price of the renewal changed during the process. I renewed for approx £ 71 but was quoted over £ 100 at some point. It worked in the end but was a hassle.
3.67
Good

Date of publication
03/11/2018
Date of order
30/09/2018
03/11/2018
Had to raise a dispute on paypal before i got the details on how to get m order.

Have now received what i suspect is spam mail under their name saying my payment has been refused and giving bank details to pay to, as if

Would never use these again
2.33
Poor

www.best2serve.com replies: 05/11/2018
We’re very sorry to hear that you are not completely satisfied with the service that you have received. We will inform HP technical support of your feedback, so that in the future this will not happen again. Sincerely, Saskia, Best2Serve

Date of publication
01/11/2018
Date of order
01/11/2018
01/11/2018
I am still waiting for paperwork or whatever since the order went in, in early October
1.00
Very Poor

www.best2serve.com replies: 02/11/2018
We would like to inform you that we have sent the contract regarding your warranty on the 10th of October. We just have resent the contract. Please verify the spam folder in case you didn't receive the email. Best regards, Judith, Best2serve

Date of publication
01/11/2018
Date of order
17/10/2018
01/11/2018
I recommend
5.00
Excellent

Date of publication
26/10/2018
Date of order
12/10/2018
26/10/2018
I received one about ten months ago, it worked once then it wouldnt work again. thinking it must be faulty i ordered another one, the new one would not work at all, i got in touch with best2serve they told me to get in touch with HP which is just about impossible so i returned it hopefully with a full refund.
not impressed at all.
inserted an old recovery disc which worked straight away
1.67
Poor

www.best2serve.com replies: 29/10/2018
We regret that the recovery disk did not solve the issue. As soon as we receive your return shipment we will refund the amount paid to your account. Best regards, Best2Serve.

Date of publication
25/10/2018
Date of order
18/10/2018
25/10/2018
No problem. Great Service.
5.00
Excellent

Date of publication
23/10/2018
Date of order
16/10/2018
23/10/2018
Everyone tried hard to meet my needs-particularly,Judith,but I managed to solve my problem myself
5.00
Excellent

Date of publication
22/10/2018
Date of order
27/09/2018
22/10/2018
The above says it all
5.00
Excellent

Date of publication
22/10/2018
Date of order
15/10/2018
22/10/2018
Customer services rep was excellent
4.67
Excellent

Date of publication
18/10/2018
Date of order
11/10/2018
18/10/2018
great
5.00
Excellent

Date of publication
18/10/2018
Date of order
11/10/2018
18/10/2018
I was overwheled with the speed of delivery
5.00
Excellent

Date of publication
16/10/2018
Date of order
09/10/2018
16/10/2018
So far I have not heard from HP and I think I have been swindled out of £18.
Hp are impossible to contact and I cannot see how I will get my money back.
1.00
Very Poor

www.best2serve.com replies: 17/10/2018
We would like to inform you that we have sent an email with all the details on the 9th of Ocotober. We just have resent the email, please verify your spam folder to be sure that you received the email. Best regards, Judith, Best2serve

Date of publication
09/10/2018
Date of order
29/09/2018
09/10/2018
Product arrived today
5.00
Excellent

Date of publication
06/10/2018
Date of order
15/09/2018
06/10/2018
Perfect product and service
5.00
Excellent

Date of publication
04/10/2018
Date of order
26/09/2018
04/10/2018
Hi All,
The reason for this product rating is that everything is working Excellent, And I know I am covered for the next three years which gives me peace of mind.
Regards Henry.
5.00
Excellent

Date of publication
02/10/2018
Date of order
25/09/2018
02/10/2018
I had excellent service and was advised how to fix my problem
2.33
Poor

www.best2serve.com replies: 03/10/2018
Dear customer, You only provided a two star rating for excellent service. If there is anything you are not happy with you can contact us via helpdesk@best2serve.com. Best regards, Mireille, Best2serve

Date of publication
02/10/2018
Date of order
02/10/2018
02/10/2018
5 out 5 would definitely recommend to family and friends or just anyone
5.00
Excellent

Date of publication
19/09/2018
Date of order
10/09/2018
19/09/2018
Disappointed that the item supplied was the old fashioned USB3 for a HP Spectre which has USB C ports
4.00
Good

Date of publication
19/09/2018
Date of order
12/09/2018
19/09/2018
it's ok
3.00
Fair

Date of publication
17/09/2018
Date of order
10/09/2018
17/09/2018
I paid for HP to collect my laptop for repair (as apparently the warranty is void). I took time off so that I was home for the collection (which was originally last week, then I was told this morning) and now I'm told I'm supposed to wait until Wednesday. An absolute shambles - they STILL have my money and STILL have not provided the service I have paid for.
1.00
Very Poor

www.best2serve.com replies: 18/09/2018
We would like to inform you that we have forwarded your question to the responsible department. A representative will contact you within 2 business days to answer your question.Thank you for your understanding. Best regards, Saskia, Customer support Best2Serve

Date of publication
12/09/2018
Date of order
04/09/2018
12/09/2018
Too good
5.00
Excellent

www.best2serve.com

www.best2serve.com was certified by Trusted Shops on 17/10/2014.

Contact
Energieweg 2
5145NW Waalwijk
Netherlands
michael.janssens@ingrammicro.com
www.best2serve.com
Owner
Ingram Micro Commerce EMEA B.V.
Energieweg 2
5145NW Waalwijk
Netherlands
Trade register
Kamer van Koophandel 17230750
Authorized representative
Reinder van der Werf
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with www.best2serve.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.