Certificate for www.best2serve.com

No. X1C31306772B67DC9F52A556CC59E6FA5
 

Approved on
17/10/2014
Valid until
16/10/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for www.best2serve.com



Good

4.07/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 193 Trusted Shops reviews collected in the last 12 months.
In total, www.best2serve.com has already collected 828 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
15/02/2019
Date of order
01/02/2019
15/02/2019
Excellent and helpful
5.00
Excellent

Date of publication
12/02/2019
Date of order
05/02/2019
12/02/2019
First class service. Pick up and return all very timely and fast. Product repaired. Very happy.
5.00
Excellent

Date of publication
10/02/2019
Date of order
02/02/2019
10/02/2019
Excellent
5.00
Excellent

Date of publication
08/02/2019
Date of order
01/02/2019
08/02/2019
Brilliant service
5.00
Excellent

Date of publication
07/02/2019
Date of order
30/01/2019
07/02/2019
All excellent - is there anything else needed to say
5.00
Excellent

Date of publication
07/02/2019
Date of order
07/02/2019
07/02/2019
Easy to use, simple service, and the ideal way to order the ideal protection.
5.00
Excellent

Date of publication
06/02/2019
Date of order
24/01/2019
06/02/2019
all seems to work correctly
5.00
Excellent

Date of publication
05/02/2019
Date of order
05/02/2019
05/02/2019
Computer was back with new hard drive well within the stated times . Thank You.
5.00
Excellent

Date of publication
04/02/2019
Date of order
14/01/2019
04/02/2019
A great job from start to completion.
5.00
Excellent

Date of publication
02/02/2019
Date of order
26/01/2019
02/02/2019
totally positive experience
5.00
Excellent

Date of publication
01/02/2019
Date of order
25/01/2019
01/02/2019
Recovery disks all worked product arrived earlier than than the 6 to 10 days stated, could of done with a 3 day delivery but could not justify the extra delivery cost.
4.67
Excellent

Date of publication
28/01/2019
Date of order
21/01/2019
28/01/2019
I did not get any useful service out of HP because the part of my printer which had failed was non-replaceable.
2.00
Poor

www.best2serve.com replies: 29/01/2019
We’re very sorry to hear that you are not satisfied with the service that you have received. We will inform HP of your feedback, so that in the future this will not happen again. Sincerely, Best2Serve

Date of publication
26/01/2019
Date of order
19/01/2019
26/01/2019
Arrived earlier than quoted. Easy to use.
5.00
Excellent

Date of publication
26/01/2019
Date of order
18/01/2019
26/01/2019
Excellent service.
5.00
Excellent

Date of publication
20/01/2019
Date of order
13/01/2019
20/01/2019
The person i spoke to was HERO fixed all my problems......brill
5.00
Excellent

Date of publication
19/01/2019
Date of order
04/01/2019
19/01/2019
Very helpful and quick delivery quick exchange of broken disc in post no fault with the service given will use again
5.00
Excellent

Date of publication
13/01/2019
Date of order
30/12/2018
13/01/2019
BECAUSE I WANTED A PAPER COPY I BELIEVE WHEN YOU PURCHASE ONLINE YOU SHOULD BE SENT A RECEIPT, NOT EVERYONE HAS PRINTERS TO PRINT OFF THE INFO SO THEREFORE I HAVE BEEN FLEECED.
1.00
Very Poor

www.best2serve.com replies: 14/01/2019
We are sorry to inform you we can only send you the documents through email. Unfortunately we cannot send you the paper copies. Best regards, Best2Serve

Date of publication
11/01/2019
Date of order
03/01/2019
11/01/2019
Factory reset discs are a must have and worth having, but they did not resolve the error code problem for windows 8.1 update not working i.e none stop running overloading the CPU.
Which required the optional windows update KB3102812 be installed to replace/repair files so windows update works correctly.
5.00
Excellent

Date of publication
10/01/2019
Date of order
03/01/2019
10/01/2019
Promised a refund 3 times and not received
1.00
Very Poor

www.best2serve.com replies: 11/01/2019
We are very sorry that it look this long to reimburse the amount paid successfully. The amount was credited to your VISA account. It can take up to 3 weeks before the amount is back in your account. Best regards, Guus Helpdesk Best2Serve

Date of publication
09/01/2019
Date of order
25/12/2018
09/01/2019
Delivery was late? Communication with seller rubbish never answered emails no communication. Customer service needs to be improved.
1.67
Poor

www.best2serve.com replies: 10/01/2019
We are sorry to hear that you have had to wait to receive your recovery CD. Once the payment is received, the kit will be sent to you, which may take up to 10 working days. Holidays and delivery to more distant locations can delay further the delivery. For more information on delivery times please refer to the product page and the FAQ. Sincerely, Judith, Best2Serve

Date of publication
08/01/2019
Date of order
31/12/2018
08/01/2019
A top class company , excellent service.
5.00
Excellent

Date of publication
04/01/2019
Date of order
28/12/2018
04/01/2019
The response to the questions is poor. No proper information provided. Delayed response. I do not understand how HP can have this kind of service.
1.00
Very Poor

www.best2serve.com replies: 07/01/2019
We’re very sorry to hear that you are not satisfied with the service that you have received. We will inform HP of your feedback, so that in the future this will not happen again. Sincerely, Judith, Best2Serve

Date of publication
29/12/2018
Date of order
30/08/2018
29/12/2018
Fine and helpful
5.00
Excellent

Date of publication
26/12/2018
Date of order
12/12/2018
26/12/2018
Really good service and item was as described.
5.00
Excellent

Date of publication
26/12/2018
Date of order
23/12/2018
26/12/2018
Encomenda realizada em 24-11-2018, ainda não foi entregue.
Enviei múltiplos contactos, mas nem resposta obtive.
Continuo à espera da encomenda, apesar de ter feito o pré-pagamento...
Realmente um péssimo serviço uma imagem muito ruim para a HP.
Vou reclamar junto das autoridades, nacionais e europeias.
1.00
Very Poor

Date of publication
20/12/2018
Date of order
03/12/2018
20/12/2018
First experience and it was fine
3.00
Fair

Date of publication
19/12/2018
Date of order
12/12/2018
19/12/2018
Quick delivery
4.00
Good

Date of publication
18/12/2018
Date of order
10/12/2018
18/12/2018
No delays or quibbles. No stress in the run up to Christmas. Much, much cheaper product than seen anywhere else. Would look here again. X
5.00
Excellent

Date of publication
13/12/2018
Date of order
13/12/2018
13/12/2018
Absolutely rubbish Extended the warranty on my new laptop for three years and according to my receipt I purchased the laptop on 17-10-2018, I didn't, I purchased it on 29-11-2018.
I don't know how they deduce this I mean this falls a good six weeks less than a full three years. I feel cheated.
1.00
Very Poor

www.best2serve.com replies: 14/12/2018
We are sorry to hear your purchase date is not correctly on your contract. We will contact you today via email to correct this together. Sincerely, Mireille, Best2Serve

Date of publication
12/12/2018
Date of order
01/12/2018
12/12/2018
arrived within a few days
5.00
Excellent

Date of publication
10/12/2018
Date of order
03/12/2018
10/12/2018
So far so good
5.00
Excellent

Date of publication
09/12/2018
Date of order
29/11/2018
09/12/2018
The recovery media worked perfectly well and very easy to use.
4.00
Good

Date of publication
08/12/2018
Date of order
23/11/2018
08/12/2018
Arrived in good time and worked perfectly.
4.00
Good

Date of publication
06/12/2018
Date of order
29/11/2018
06/12/2018
Printer not working. Excellent customer service for over an hour by Bridget.
Resulting advice get a new printer. To my surprise I was offered a refund of my fee but have not been advised how to apply. I would also welcome advice on
Which HP printer to purchase
Derek Waldron
5.00
Excellent

Date of publication
06/12/2018
Date of order
06/12/2018
06/12/2018
VERY GOOD
5.00
Excellent

Date of publication
04/12/2018
Date of order
26/11/2018
04/12/2018
A very good service
4.33
Good

Date of publication
03/12/2018
Date of order
19/11/2018
03/12/2018
great customer service, helpful, informative and very quick turn around to resolve issue.


recommended :)
5.00
Excellent

Date of publication
28/11/2018
Date of order
21/11/2018
28/11/2018
what you should expect
4.00
Good

Date of publication
28/11/2018
Date of order
20/11/2018
28/11/2018
I placed my order over a week ago and I haven’t received it yet, NOT HAPPY , still waiting for the Disc to set up my new printer
1.00
Very Poor

www.best2serve.com replies: 29/11/2018
We are sorry to hear that you have had to wait to receive your recovery CD. Once the payment is received, the kit will be sent to you, which may take up to 10 working days. Holidays and delivery to more distant locations can delay further the delivery. For more information on delivery times please refer to the product page and the FAQ. Sincerely, Judith, Best2Serve

Date of publication
25/11/2018
Date of order
23/11/2018
25/11/2018
Purchased new computer on 12/11/2018, purchased 3YEAR WARRANTY EXTENSION on 15/11/2018 and lost 1 YEAR AND 2 MONTHS WARRANTY IN 2 DAYS, I don't know what EXTENSION means in the Netherlands but I have always taken it to mean to add on to an existing product i.e. to extend the life or size of a product, therefore to call this warranty an EXTENSION is misleading and false advertising
4.00
Good

www.best2serve.com

www.best2serve.com was certified by Trusted Shops on 17/10/2014.

Contact
Energieweg 2
5145NW Waalwijk
Netherlands
johan.hereijgers@ingrammicro.com
www.best2serve.com
Owner
Ingram Micro Commerce EMEA B.V.
Energieweg 2
5145NW Waalwijk
Netherlands
Trade register
Kamer van Koophandel 17230750
Authorized representative
Reinder van der Werf
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with www.best2serve.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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