What's new? | All entries

Improved Notifications in the Trusted Shops Control Centre

The Trusted Shops Control Centre already offers you a variety of functions to manage your customer reviews. We have now introduced a new feature to help you get even more out of your customer reviews.

More Reviews with Confirmed Autosave

Imagine your customers leaving reviews for your products or services even more frequently and with greater conviction. Sounds good, right?

Sentiment Analysis Update: Expanding Your Customer Insights

We're excited to announce a significant enhancement to the Sentiment Analysis feature that will provide you with even deeper insights into your customers' voices.

Maximise your customer understanding with individualised feedback invitations

In today’s business landscape, it is essential to thoroughly understand the needs and desires of your customers. A method for gaining valuable insights is through individualised feedback invitations.

Connect your social media channels and increase your customer loyalty

Have you seen? You can now link your social media channels directly to your company profile and take customer engagement to a whole new level.

Automated Invite Reminders: The key to more reviews

Reviews are the social proof consumers need to make a purchase decision. They boost your store's credibility and trustworthiness. The more positive reviews you have, the higher your conversion rate.

Review of the product highlights in the second quarter of 2024

Our product teams have been on fire in Q2 2024, developing some fantastic new features that take our offerings for you and your customers to the next level.

Unlock deeper insights: Compare time periods in the Insights Dashboard

Elevate your understanding of customer satisfaction and ratings with the new time period comparison feature in the Insights Dashboard!

Unveiling the power of customer voices: Introducing Sentiment Analysis!

The launch of a brand new feature designed to revolutionize the way you understand your customers: Sentiment Analysis.