Let´s build your Experience Feedback Culture together.

Manage, analyse, and market authentic experience feedback at every touchpoint on your customer journey with eTrusted, the fully scalable software and API solution for enterprises of all sizes

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Your software for experience feedback

With authentic feedback and real insights along your customer journey at relevant touchpoints, you create transparency from and for your stakeholders. Integrate your Experience Feedback Culture together with eTrusted.

Customer Experience Feedback

Customer feedback is the basis for your successful further development

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Employee Experience Feedback

Integrate eTrusted and collect real feedback from your teams and leaders

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Situational Experience Feedback

Integrate eTrusted at every individual touchpoint with your stakeholders.

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Your benefits at a glance

The goal of an Experience Feedback Culture is to put your customers at the centre of your actions. This enables you to identify needs even faster, optimise processes effectively and thus increase both satisfaction and turnover.

Increase trust and improve reputation.

Uncover weak points and optimise processes.

Improve customer experience and increase customer lifetime value.

Increase customer loyalty and repurchase rates.

Support acquisition and increase the rate of new customers.

Increase employee satisfaction and support employer branding.

Increase customer satisfaction and improve the recommendation rate (NPS).

Discovering trends and driving innovation.

Over 30,000 customers trust eTrusted

Cooperation Allane and eTrusted

"The improved reputation has had a positive impact on our online transactions."

DZ4 in cooperation with eTrusted

"The numerous eTrusted feedbacks make our service offer tangible and increase trust."

Cooperation Süwag and eTrusted

"Customer reviews are a safe place to start [...] A customer's word builds trust with prospects."

What our customers appreciate about us

We asked our customers. The result is something to be proud of!

"Simply implemented!"
eTrusted can be integrated into our existing systems easily and without large IT capacities.

"Perfectly adapted to our business!"
eTrusted is customised and perfectly adapted to our touchpoints in our product, partner, employee and customer journey.

"Personal top service!"
eTrusted offers a personal account manager and customer success manager in German and English.

"Cooperation at eye level!"
eTrusted maintains an individual and competent partnership-based consultation with us.

"Empowered in the plan!"
eTrusted supports us entirely according to our individual wishes and needs in efficient and sustainable decision-making.

"100% DSGVO compliant!"
eTrusted supports us in all data protection matters comprehensively, quickly and easily.